Thank you for your email which has been received by Right to Information
(RTI) and Privacy, Department of Justice and Attorney-General (DJAG). 

Please note DJAG is unable to accept payment of credit card details via
telephone, fax or email, including PDF attachments. If an email is
received with credit card details, it will be deleted immediately, and
your application will not be processed. This is in accordance with the
Payment Card Industry Data Security Standard.   

Please note:  

For all queries relating to information held by the Queensland Police
Service, please contact their Right to Information and Privacy office on
(07) 3364 4666 or via email to [1][email address].   

For all queries relating to information held by Queensland Corrective
Services, please contact their Right to Information and Privacy office on
(07) 3565 7698, via email at [2][email address] or by post
to Queensland Corrective Services, RTI and Privacy Group, GPO Box 1054,
Brisbane QLD 4001.   

For all queries relating to information held by the Queensland Civil and
Administrative Tribunal (QCAT), please contact the Tribunal registry in
the first instance on 1300 753 228.   

Right to Information Act / Information Privacy Act Applications

If you are making an application to DJAG under either the Information
Privacy Act 2009 (IP Act) or the Right to Information Act 2009 (RTI Act) a
member of RTI and Privacy will respond in writing acknowledging receipt of
your application and advising how the application will proceed, and any
further actions that may be required by you.

Once your application is valid (meaning that all of the requirements for a
valid application under the legislation have been met) you will be
notified in writing and the statutory time-frame for processing a decision
(25 business days) will commence, however this may be extended. If this
occurs an officer from RTI and Privacy will contact you.

RTI and Privacy is able to assist you with information regarding the
procedural steps to lodge an application under the RTI Act or the IP Act
with DJAG for documents in its possession or control. However, the RTI and
IP process is not designed to answer questions. If you are seeking answers
to questions, and not documents, you might consider contacting the
business unit in DJAG responsible for the subject matter of your questions
directly.

Processing your application may take some time to be finalised due to the
impacts on resourcing as a result of the current Coronavirus. RTI and
Privacy will continue to update you on the status of your application as
it progresses.

Advice

RTI and Privacy does not provide legal advice.

Other government contacts

Should you wish to lodge an application with another Queensland government
agency please [3]contact their Right to Information and Privacy Unit, as
we are unable to comment on their processes or what records they may
potentially hold.

Should you require general advice regarding lodging applications or
further information about RTI or IP you may wish to contact the Queensland
Office of the Information Commissioner (OIC) by email at: 
[4][email address], by telephone: (07) 3234 7373 or their
website: [5]https://www.oic.qld.gov.au.

If your application relates to the records of either a Commonwealth
Government agency or large company, neither of which are covered by
Queensland right to information and privacy legislation  you may wish to
contact the Office of the Australian Information Commissioner(OAIC) by
email at: [6][email address], by telephone : 1300 363 992 or their
website: [7]https://www.oaic.gov.au.

Credit Card Payments

RTI and Privacy will not accept credit card details by fax or email,
including PDF attachments.  If an email is received with credit card
details, it will be deleted immediately and your form will not be
processed.  This is in accordance with the Payment Card Industry Data
Security Standard.

Kind regards,

Right to Information and Privacy

Department of Justice and Attorney-General

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References

Visible links
1. [email address]
mailto:[email address]
2. mailto:[email address]
3. https://www.rti.qld.gov.au/rti-ip-agency...
4. mailto:[email address]
5. https://www.oic.qld.gov.au/
6. mailto:[email address]
7. https://www.oaic.gov.au/

RTI and Privacy will be closed for the Easter break from Friday 15 April
2022 and reopening at 8.30am on Tuesday 19 April 2022.  

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Dear Mr Miles

Thank you and happy Easter to you as well. As mentioned in my earlier emails, in order to proceed, a prescribed form will need to be filled in and returned to us by post or online. I've provided copies of those forms to you in past emails and am providing another copy to you today (see attached).

We are also writing to you in relation to each of your three requests shortly. Our letters about your requests will explain in detail what you need to do in order to make a compliant application under the Right to Information Act 2009. Please also remember that our team is also happy to assist you through the process if you'd like to contact our office by telephone. Our contact number and a reference number for each of your requests will be in the letters you'll receive from us.

Kind regards and many thanks

Mehtap (Meta) Komuksu
Acting Director
Right to Information and Privacy

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