Internal Review Outcome Data
Dear National Disability Insurance Agency,
Can you please kindly provide the following key metrics and statistics for 'internal review of a decision' requests that are commonly provided to management as follows:
1. The number of 'internal review of a decision' requests made by or on behalf of NDIS participants between July 2023 - Occtober 2024
2. The number of 'internal review of a decision' requests that resulted in a confirmed between July 2023 - October 2024
3. The number of 'internal review of a decision' requests that resulted in a varied decision between July 2023 - October 2024
4. The number of 'internal review of a decision' requests that resulted in a set aside decision between July 2023 - October 2024
I ask that the data be provided in a monthly breakdown.
The report provided directly to management related to the 'internal review of a decision' metrics would also be acceptable.
Yours faithfully,
TR
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
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Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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Dear ‘Trei’
Freedom of Information Request: Acknowledgement
Thank you for your request of 13 November 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents/information held
by the National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…Can you please kindly provide the following key metrics and statistics
for 'internal review of a decision' requests that are commonly provided to
management as follows:
1. The number of 'internal review of a decision' requests made by or on
behalf of NDIS participants between July 2023 - October 2024 2. The number
of 'internal review of a decision' requests that resulted in a confirmed
between July 2023 - October 2024 3. The number of 'internal review of a
decision' requests that resulted in a varied decision between July 2023 -
October 2024 4. The number of 'internal review of a decision' requests
that resulted in a set aside decision between July 2023 - October 2024
I ask that the data be provided in a monthly breakdown.
The report provided directly to management related to the 'internal review
of a decision' metrics would also be acceptable…”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 14 November 2024. This
30-day period expires on 13 December 2024.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 30-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 12
January 2025.
If you do not agree and we are unable to process your request within the
30-day period expiring on 13 December 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.
Please let us know if you agree by 20 November 2024.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
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Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
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We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Megan
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: TREI <[FOI #12322 email]>
Sent: 13 November 2024 23:42
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Internal Review Outcome Data
[You don't often get email from
[6][FOI #12322 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
Can you please kindly provide the following key metrics and statistics for
'internal review of a decision' requests that are commonly provided to
management as follows:
1. The number of 'internal review of a decision' requests made by or on
behalf of NDIS participants between July 2023 - Occtober 2024 2. The
number of 'internal review of a decision' requests that resulted in a
confirmed between July 2023 - October 2024 3. The number of 'internal
review of a decision' requests that resulted in a varied decision between
July 2023 - October 2024 4. The number of 'internal review of a decision'
requests that resulted in a set aside decision between July 2023 - October
2024
I ask that the data be provided in a monthly breakdown.
The report provided directly to management related to the 'internal review
of a decision' metrics would also be acceptable.
Yours faithfully,
TR
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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
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recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
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and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
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Dear TR
Freedom of Information Request: Acknowledgement
Thank you for your request of 13 November 2024, made under the Freedom of
Information Act 1982 (FOI Act), for information held by the National
Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“…Can you please kindly provide the following key metrics and statistics
for 'internal review of a decision' requests that are commonly provided to
management as follows:
1. The number of 'internal review of a decision' requests made by or on
behalf of NDIS participants between July 2023 - Occtober 2024
2. The number of 'internal review of a decision' requests that resulted in
a confirmed between July 2023 - October 2024
3. The number of 'internal review of a decision' requests that resulted in
a varied decision between July 2023 - October 2024
4. The number of 'internal review of a decision' requests that resulted in
a set aside decision between July 2023 - October 2024
I ask that the data be provided in a monthly breakdown.
The report provided directly to management related to the 'internal review
of a decision' metrics would also be acceptable…”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 14 November 2024. This
30-day period expires on 14 December 2024.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a high volume. I am therefore seeking your
agreement to a 15-day extension of time under section 15AA of the FOI Act.
If you agree to this extension, the new due date for us to decide on your
request will be 29 December 2024.
If you do not agree and we are unable to process your request within the
30-day period expiring on 15 December 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.
Please let us know if you agree by Monday 25 November 2024.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Cindy – CGN062
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
From: TREI <[FOI #12322 email]>
Sent on: Wednesday, November 13, 2024 1:12:25 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Internal Review Outcome Data
[You don't often get email from
[FOI #12322 email]. Learn why this is important
at https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
Can you please kindly provide the following key metrics and statistics for
'internal review of a decision' requests that are commonly provided to
management as follows:
1. The number of 'internal review of a decision' requests made by or on
behalf of NDIS participants between July 2023 - Occtober 2024
2. The number of 'internal review of a decision' requests that resulted in
a confirmed between July 2023 - October 2024
3. The number of 'internal review of a decision' requests that resulted in
a varied decision between July 2023 - October 2024
4. The number of 'internal review of a decision' requests that resulted in
a set aside decision between July 2023 - October 2024
I ask that the data be provided in a monthly breakdown.
The report provided directly to management related to the 'internal review
of a decision' metrics would also be acceptable.
Yours faithfully,
TR
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]