Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
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References

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6. https://data.ndis.gov.au/
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7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

hide quoted sections

Dear AS

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 13 April 2024, under the Freedom of
Information Act 1982 (FOI Act) for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your request

You have requested access to the following documents about the National
Disability Insurance Scheme (NDIS):

 

“…Please provide a copy of ALL templates used by your FOI and PIA teams
including but not limited to:

 

Allocation of Matter template to DM

ALL Decision Letter Templates used

Refusal template

Acknowledgement Letter Template

Internal Line area request for documentation Email Search template
statement of reasons template Deemed decision template Consult with other
agencies template…”

 

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).

 

Processing timeframes

A 30-day statutory period for processing your request commenced from 12
April 2024 in accordance with section 15(5)(b) of the FOI Act. You were
meant to expect a decision from us by 13 May 2024.

 

We are experiencing processing delays and will not able to provide our
decision to you by the due date. Sincere apologies for this.

 

We are therefore writing to seek your agreement to a 30-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to make a decision on your request will be 13 June
2024.

 

Please let us know whether you agree by 11 May 2024.

 

If you don’t agree, we may need to seek an extension of time from the
Office of the Australian Information Commissioner.

 

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable..

 

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.

 

If you have any concerns about the publication of information you have
requested, please contact us.

 

Further help

Please contact us at [1][NDIA request email] if you have any questions or need
help.

 

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

 

Yours sincerely

 

Ankit

Senior Freedom of Information Officer 

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency 

E: [2][NDIA request email]  

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

 

 

-----Original Message-----
From: MS [3][FOI #11328 email]
Sent: Saturday, April 13, 2024 8:39 PM
To: foi [4][NDIA request email]
Subject: Freedom of Information request - Information Access Templates

 

[You don't often get email from
[5][FOI #11328 email]. Learn why this is
important at [6]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

I am making a request under the FOI Act for the following information:

 

Please provide a copy of ALL templates used by your FOI and PIA teams
including but not limited to:

 

Allocation of Matter template to DM

ALL Decision Letter Templates used

Refusal template

Acknowledgement Letter Template

Internal Line area request for documentation Email Search template
statement of reasons template Deemed decision template Consult with other
agencies template

 

Yours faithfully,

AS

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[7][FOI #11328 email]

 

Is [8][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[9]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[10]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
3. mailto:[FOI #11328 email]
4. mailto:[NDIA request email]
5. mailto:[FOI #11328 email]
6. https://aka.ms/LearnAboutSenderIdentific...
7. mailto:[FOI #11328 email]
8. mailto:[NDIA request email]
9. https://www.righttoknow.org.au/change_re...
10. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear AS (Right to Know)

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

 

Kind regards

 

Ankit

Senior Freedom of Information Officer

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----
From: MS [6][FOI #11328 email]
Sent: Saturday, April 13, 2024 8:39 PM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - Information Access Templates

 

[You don't often get email from
[8][FOI #11328 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

I am making a request under the FOI Act for the following information:

 

Please provide a copy of ALL templates used by your FOI and PIA teams
including but not limited to:

 

Allocation of Matter template to DM

ALL Decision Letter Templates used

Refusal template

Acknowledgement Letter Template

Internal Line area request for documentation Email Search template
statement of reasons template Deemed decision template Consult with other
agencies template

 

Yours faithfully,

AS

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[10][FOI #11328 email]

 

Is [11][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[12]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[13]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #11328 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #11328 email]
9. https://aka.ms/LearnAboutSenderIdentific...
10. mailto:[FOI #11328 email]
11. mailto:[NDIA request email]
12. https://www.righttoknow.org.au/change_re...
13. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear AS (Right to Know)

 

Thank you for your email below.

 

NDIS’ allocation process for FOI or PIA matters are streamlined – meaning
they are not allocated to a “Team” bucket for distribution to individual
team members or Action Officers. But rather, each Action Officer will
allocate a matter to themselves ensuring that the oldest matter are
allocated first.

 

When allocating matters,  Action Officers will ensure that their names
will be selected in the Team/matter lead and Team/Clearing team member
staff fields in LEX.  Once these steps are done Action Officers must also
add the Allocation Date.

 

These administrative steps will help the management track matters over
time and will also ensure that each Action Officers will get the proper
credit for all their well-deserved efforts.

 

I trust that this explanation gives you a better picture of how matter
caseloads are allocated.

 

 

Kind regards

 

Ankit

Senior Freedom of Information Officer

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

 

 

-----Original Message-----

From: MS <[5][FOI #11328 email]>

Sent: Friday, June 7, 2024 2:32 PM

To: foi <[6][NDIA request email]>

Subject: Re: FOI-2 23/24-1100 – Your request for information -
Notification of Decision [SEC=OFFICIAL]

 

Dear foi,

 

 

 

There seems to be some information missing from this release in regards to
allocation of matters / administrative process.

 

 

 

Could I please request the registration email - internal - how the matter
is registered on the system.

 

And the allocation email of a matter to the FOI delegate

 

Eg - whst information is initially given to the delegate in regards to the
request.

 

If an allocation email does not exist, what is the process for delegates
to know what matters are on their caseload?

 

 

 

Thank you

 

 

 

Yours sincerely,

 

 

 

AS

 

 

 

-----Original Message-----

 

 

 

Dear AS (Right to Know)

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.

Please contact us at [7][NDIA request email] if you have any questions or
require help.

Thank you.

 

Kind regards

 

Ankit

Senior Freedom of Information Officer

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [8][NDIA request email]

[9]NDIA logo

[10]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[11]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----
From: MS [12][FOI #11328 email]
Sent: Saturday, April 13, 2024 8:39 PM
To: foi [13][NDIA request email]
Subject: Freedom of Information request - Information Access Templates

 

[You don't often get email from
[14][FOI #11328 email]. Learn why this is
important at [15]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

I am making a request under the FOI Act for the following information:

 

Please provide a copy of ALL templates used by your FOI and PIA teams
including but not limited to:

 

Allocation of Matter template to DM

ALL Decision Letter Templates used

Refusal template

Acknowledgement Letter Template

Internal Line area request for documentation Email Search template
statement of reasons template Deemed decision template Consult with other
agencies template

 

Yours faithfully,

AS

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[16][FOI #11328 email]

 

Is [17][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[18]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[19]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #11328 email]
6. mailto:[NDIA request email]
7. mailto:[NDIA request email]
8. mailto:[NDIA request email]
10. https://intranet.ndiastaff.ndia.gov.au/h...
12. mailto:[FOI #11328 email]
13. mailto:[NDIA request email]
14. mailto:[FOI #11328 email]
15. https://aka.ms/LearnAboutSenderIdentific...
16. mailto:[FOI #11328 email]
17. mailto:[NDIA request email]
18. https://www.righttoknow.org.au/change_re...
19. https://www.righttoknow.org.au/help/offi...

hide quoted sections