Incident Response Vehicle, Process & Costs

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW - 02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains - 131 500 |
| | |
| | [9]State Transit Authority - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

Dear Mr Swift,

Thank you for contacting the Information Access Unit, Transport for NSW.

This Unit is responsible for managing requests for access to information under the Government Information (Public Access) Act https://www.transport.nsw.gov.au/about-u....

You can lodge an Access Application online: https://www.transport.nsw.gov.au/about-u....

There is an application fee of $30, should you wish to lodge the application.

Please select the agency you would like to request the information and provide our office with the specific detail in order for us to raise a request and commence a search for the documentation.

Transport for NSW agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).

Please review the TfNSW website information prior to making an application.

Please note that an application will not guarantee access to the requested information.

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal, Privacy & Information Access
Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

-----Original Message-----
From: Philip Swift [mailto:[FOI #5510 email]]
Sent: Tuesday, 9 July 2019 5:49 AM
To: Information
Subject: Government Information (Public Access) request - Incident Response Vehicle, Process & Costs

Dear State Transit Authority of NSW,

What technologies do you possess / use that are similar to the innovative all-in-one response vehicle that can stop and direct motorway traffic after incidents – then clean up spillages and repair the road afterwards.

For further information about the stated process, please see:

https://www.gov.uk/government/news/innov...

Please:

1.provide a 2019 example of the technology being used with costs (but personal information redacted) i.e. the attendance records, times, events and ultimate breakdown of charges for the attendance, spill repair technique involved to departure and advise:

a.When was the process incepted?
b.What problems/issues have the process given rise to if any?
c.What reduction is road-surfacing has been achieved?
d.What savings have this process achieved?

If you are not the appropriate authority i.e. you do not hold this information, please could you advise to whom I should direct my request

My thanks in anticipation

Yours faithfully,

Philip Swift

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #5510 email]

Is [STA request email] the wrong address for Government Information (Public Access) requests to State Transit Authority of NSW? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

This email is intended only for the addressee and may contain confidential information. If you receive this email in error please delete it and any attachments and notify the sender immediately by reply email. Transport for NSW takes all care to ensure that attachments are free from viruses or other defects. Transport for NSW assume no liability for any loss, damage or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really necessary.

hide quoted sections

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW - 02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains - 131 500 |
| | |
| | [9]State Transit Authority - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

Dear Mr Swift

In order for us to process your request please click on the link below and complete the online application

Regards

Enza

Enza Kursun
Manager
Information Access Unit
Legal, Privacy & Information Access Branch
Corporate Services
Transport for NSW

T 02 8202 3862
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au

-----Original Message-----
From: Philip Swift [mailto:[FOI #5510 email]]
Sent: Tuesday, 9 July 2019 4:28 PM
To: Information
Subject: Re: 20G-0002 - Government Information (Public Access) request - Incident Response Vehicle, Process & Costs

Dear Information,

This relates to a request for information under the Government Information (Public Access) Act.

Yours sincerely,

Philip Swift

-----Original Message-----

Dear Mr Swift,

Thank you for contacting the Information Access Unit, Transport for NSW.

This Unit is responsible for managing requests for access to information under the Government Information (Public Access) Act https://www.transport.nsw.gov.au/about-u....

You can lodge an Access Application online: https://www.transport.nsw.gov.au/about-u....

There is an application fee of $30, should you wish to lodge the application.

Please select the agency you would like to request the information and provide our office with the specific detail in order for us to raise a request and commence a search for the documentation.

Transport for NSW agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).

Please review the TfNSW website information prior to making an application.

Please note that an application will not guarantee access to the requested information.

Regards,

Grace Fong
Resources & Compliance Support Officer
Information Access Unit
Legal, Privacy & Information Access
Corporate Services
Transport for NSW

T 02 8202 3875
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #5510 email]

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

This email is intended only for the addressee and may contain confidential information. If you receive this email in error please delete it and any attachments and notify the sender immediately by reply email. Transport for NSW takes all care to ensure that attachments are free from viruses or other defects. Transport for NSW assume no liability for any loss, damage or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really necessary.

hide quoted sections

Thank you for contacting the Information & Privacy Unit, Transport for
NSW.

This Unit is responsible for managing requests for access to information
under the:

* Government Information (Public Access) Act, and

* Privacy and Personal Information Protection Act.

For more information about matters relating to this legislation can be
found at [1]Access to NSW Government Transport Information (GIPA)

If your email relates to a request for information under either of the
above Acts, we will respond in due course.

If your enquiry relates to any other matter, please direct it to the
appropriate area:

+------------------------------------------------------------------------------+
| General transport enquiries | |
| | [2]Transport Info website – 131 500 |
| * Fares and ticketing | |
| | [3]Feedback form |
| * Complaints or compliments | |
|-------------------------------+----------------------------------------------|
| OPAL | Phone - 136 725 |
|-------------------------------+----------------------------------------------|
| School Student Transport | Phone - 131 500 |
| Scheme | |
|-------------------------------+----------------------------------------------|
| Taxi Transport Subsidy Scheme | Phone - 131 500 or Toll free - 1800 623 724 |
|-------------------------------+----------------------------------------------|
| | Phone - 02 9891 8888 or Toll free: 1800 227 |
| Taxi licensing | 774 |
| | |
| | [4]Feedback form |
|-------------------------------+----------------------------------------------|
| Bus licensing | Phone - 131 500 |
|-------------------------------+----------------------------------------------|
| | [5]Roads & [6]Maritime Services – (Roads) |
| | 13 22 13 & (Maritime) 13 12 36 |
| | |
| Corporate switchboard phone | [7]Transport for NSW - 02 8202 2200 |
| numbers and website addresses | |
| | [8]Sydney Trains - 131 500 |
| | |
| | [9]State Transit Authority - 131 500 |
|-------------------------------+----------------------------------------------|
| TMC CCTV requests | [10]Feedback form – 02 8396 1400 |
|-------------------------------+----------------------------------------------|
| | Manager, Network Operations |
| | |
| | Transport Management Centre |
| Traffic Light Phasing | |
| | PO Box 1625 |
| | |
| | Strawberry Hills NSW 2012 |
|-------------------------------+----------------------------------------------|
| Motor Vehicle Accidents/ | [11]Motor Vehicle/Vessel Accidents - 02 6640 |
| Vessel Accidents – Request | 2821 |
| from a Solicitor | |
+------------------------------------------------------------------------------+

This email is intended only for the addressee and may contain confidential
information. If you receive this email in error please delete it and any
attachments and notify the sender immediately by reply email. Transport
for NSW takes all care to ensure that attachments are free from viruses or
other defects. Transport for NSW assume no liability for any loss, damage
or other consequences which may arise from opening or using an attachment.

P Consider the environment. Please don't print this e-mail unless really
necessary.

References

Visible links
1. http://www.transport.nsw.gov.au/content/...
2. https://transportnsw.info/#/
3. https://transportnsw.info/contact-us/fee...
4. https://transportnsw.info/contact-us/fee...
5. http://www.rta.nsw.gov.au/cgi-bin/index....
6. http://www.maritime.nsw.gov.au/contactus...
7. http://www.transport.nsw.gov.au/contact
8. http://www.sydneytrains.info/contact_us/
9. http://www.statetransit.info/contact-us....
10. https://transportnsw.info/contact-us/fee...
11. http://www.rms.gov.au/about/access-to-in...

Dear Mr Swift

Thank you for your email below.

Your original application was requested informally and not as a formal Access Application.

In order to request the Internal Review you must request the documentation formally.

Please note the following when applying for the information to ensure it is valid:-

41 How to make an access application

(1) An application or other request for government information is not a valid access application unless it complies with the following requirements (the formal requirements) for access applications:

(a) it must be in writing sent by post to or lodged at an office of the agency concerned or made in the manner approved by the agency under subsection (2),
(b) it must clearly indicate that it is an access application made under this Act,
(c) it must be accompanied by a fee of $30,
(d) it must state the name of the applicant and a postal or email address as the address for correspondence in connection with the application,
(e) it must include such information as is reasonably necessary to enable the government information applied for to be identified.
Note. See section 51A concerning the effect of a waiver, reduction or refund of the fee for an access application. See also section 52 (3) concerning assistance to be afforded by an agency to an access applicant.

(1A) If the applicant has applied at any time to another agency for substantially the same information, an application must also include the name of the other agency. However, failure to comply with this subsection does not affect the validity of an application.

(2) An agency may approve additional facilities for the making of an access application or the payment of an application fee.

(3) An access application is not considered to have been received by an agency until it is actually received by the agency.

At present, your informal request asks questions. The Act is not designed to answer questions but rather provide documentation.

We require further information to assist with your request. We need to know specific documents of what you are seeking.

Please submit a formal request for information under the Government Information (Public Access) Act 1999.

To make this application valid a $30 application fee will be required.

You can email your application to us but we do not accept the form which is currently on this site. A payment will still need to be made by cheque or money order made to Transport for NSW.

Your application will not be valid until we have received your payment.

Internal Review

Please note a $40 fee is required for an internal review if you still wish to proceed with this process

A payment can also be made using our online form which I have attached the link for you:-

https://www.transport.nsw.gov.au/about-u...

Regards

Enza

Enza Kursun
Manager
Information Access Unit
Legal, Privacy & Information Access Branch
Corporate Services
Transport for NSW

T 02 8202 3862
Upper Ground 18 Lee Street Chippendale NSW 2008

Use public transport... plan your trip at transportnsw.info
Get on board with Opal at opal.com.au

-----Original Message-----
From: Philip Swift [mailto:[FOI #5510 email]]
Sent: Wednesday, 10 July 2019 6:12 PM
To: Information
Subject: Internal review of Government Information (Public Access) request - Incident Response Vehicle, Process & Costs

Dear Information,

I wish to keep the request in one place for ease of consideration and the benefit of others.

Your link appears intended to obtain personal information - I am not seeking this. the form also requests a great deal of personal information, which appears inappropriate for a freedom of information request.

As you appear to be refusing my application please consider this a request for an internal review.