OFFICIAL
Good morning Paul,

Thank you for your below FOI request.

After consulting the relevant line areas could you please provide some further clarification so that we can assist you.

In particular can you please confirm if you require the current versions of the Complaints and Resolution Manual?

The manual is updated regularly and subject to change.

If you require a previous version, could you please indicted a date of when the document may have been available.

Additionally, can you please confirm if you require the entire manual or just specific chapters?

Please reach out if you have any further questions.

Kind regards,
Freedom of Information Team
Media and Information Disclosure Branch
Ministerial & Executive Coordination and Communication Division
Department of Defence

Freedom of information requests | About | Defence

IMPORTANT: This email remains the property of the Department of Defence. Unauthorised communication and dealing with the information in the email may be a serious criminal offence. If you have received this email in error, you are requested to contact the sender and delete the email immediately.

-----Original Message-----
From: Paul Morgan <[FOI #10203 email]>
Sent: Friday, 28 April 2023 6:48 PM
To: FOI requests at Defence <[Defence request email]>
Subject: 20230428 18:47 - Email - Paul Morgan/FOI requests at Defence - Freedom of Information request - I need a copy of the Complaints and Resolutions Manual to assist an ADF member with an issue

EXTERNAL EMAIL: Do not click any links or open any attachments unless you trust the sender and know the content is safe.

Dear Department of Defence,

I need a copy of the Complaints and Resolutions Manual to assist an ADF member with an issue

Yours faithfully,

Paul Morgan

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OFFICIAL

Dear Mr Morgan

Acknowledgement

I refer to your correspondence of 28 April 2023 seeking access to
documents held by the Department of Defence (Defence), under the Freedom
of Information Act 1982 (FOI Act). This email is to advise you that your
request has been received and allocated for Case Management.

The scope of your request is:

“a copy of the Complaints and Resolutions Manual to assist an ADF member
with an issue.”

Disclaimer

Where staff details are captured in documents within the scope of your FOI
request, this information will be redacted; this includes private email
addresses, signatures, personnel (PMKeyS) numbers and mobile telephone
numbers, unless you specifically request such details. Defence excludes
duplicates of documents and any documents sent to or from you.
Furthermore, Defence only considers final versions of documents.

Timeframe

The statutory timeframe to provide you with a decision on your request
ends on 28 May 2023 This period may be extended if we need to consult
with third parties, or for other reasons. We will advise you if this
happens.

Please note that where the due date falls on a Saturday, Sunday or public
holiday, the timeframe will expire on the next working day. This is in
accordance with the FOI Guidelines issued by the Office of the Australian
Information Commissioner under section 93A of the FOI Act.

Disclosure Log

Documents released under the FOI Act may be published on Defence’s
disclosure log, located on our website. If you have any concerns about the
publication of documents you have requested, please contact us.

Contact Details

We will contact you via the email address you have provided. Please advise
if you would prefer us to use an alternative means of contact.

I am the Case Manager for this request. Should you have any questions
relating to your request, please do not hesitate to contact me via email:
[1][email address].

Kind regards

Sharon
Freedom of Information
Media and Information Disclosure Branch

Ministerial & Executive Coordination and Communication Division

Department of Defence

[2]Freedom of information requests | About | Defence

I acknowledge the Traditional Custodians of Country throughout Australia.
I recognise their continuing connection to traditional lands and waters
and pay my respects to their Elders past, present and emerging. I also pay
respect to the Aboriginal and Torres Strait Islander men and women who
have contributed to the defence of Australia in times of peace and war.

IMPORTANT: This email remains the property of the Department of Defence.
Unauthorised communication and dealing with the information in the email
may be a serious criminal offence. If you have received this email in
error, you are requested to contact the sender and delete the email
immediately.

References

Visible links
1. mailto:[email address]
2. https://www.defence.gov.au/about/accessi...

OFFICIAL

Dear Mr Morgan

Please find attached the Decision and documents relating to Defence FOI
707/22/23.

In accordance with the requirements of section 11C of the FOI Act, Defence
is required to publish details of information released under the FOI Act.
Defence publishes identified documents relating to finalised requests
within ten working days of receipt by the applicant. Defence will also
publish the statement of reasons with privacy deletions. 

Under section 54 of the FOI Act, you are entitled to request a review of
this decision. Your review rights are attached.

Please contact this office should you require any further information.

Kind regards

Sharon
Freedom of Information
Media and Information Disclosure Branch

Ministerial & Executive Coordination and Communication Division

Department of Defence

[1]Freedom of information requests | About | Defence

I acknowledge the Traditional Custodians of Country throughout Australia.
I recognise their continuing connection to traditional lands and waters
and pay my respects to their Elders past, present and emerging. I also pay
respect to the Aboriginal and Torres Strait Islander men and women who
have contributed to the defence of Australia in times of peace and war.

IMPORTANT: This email remains the property of the Department of Defence.
Unauthorised communication and dealing with the information in the email
may be a serious criminal offence. If you have received this email in
error, you are requested to contact the sender and delete the email
immediately.

References

Visible links
1. https://www.defence.gov.au/about/accessi...