IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please be aware that there has been a
significant increase in the number of FOI requests received and that there
may be delays in the processing of your request. Please do not send
duplicate emails as this may also cause delays in processing times.

 

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

 

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

 

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

 

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, please refer to the
online VEVO Request for Reference Number form, which is accessible at
[4]https://www.border.gov.au/about/corporat....

 

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [5]here.

 

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here.  Please note that the Department is unable to assist you in this
regard.

 

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.

 

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [8]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

 

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.

 

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

 

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[11]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

 

Update Passport Details

Information on how to update your address or passport details can be found
[12]here.

 

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [13]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[14]here. The FOI Section does not process these forms. 

 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·         in a visa application

·         on a passenger card or

·         in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [15]Form 1023 to the Department. Details of our offices
located around the world can be found [16]here. The FOI Section does not
process these forms. 

 

Duty Free concessions

Information relating to duty free concessions can be found [17]here.

 

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [18]here.

 

 

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 16 December 2016

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this email by mistake, please advise the sender and delete the message and
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confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
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DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

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References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://www.border.gov.au/about/corporat...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. http://www.border.gov.au/Forms/Documents...
9. http://www.border.gov.au/Trav/Citi
10. http://www.border.gov.au/FormsAndDocumen...
11. http://www.border.gov.au/Forms/Documents...
12. http://www.border.gov.au/Lega/Lega/Form/...
13. http://www.border.gov.au/Forms/Documents...
14. http://www.border.gov.au/about/contact/o...
15. http://www.border.gov.au/Forms/Documents...
16. http://www.border.gov.au/about/contact/o...
17. http://www.border.gov.au/Trav/Ente/Duty-...
18. http://www.border.gov.au/about/contact/m...

Good morning

I refer to your email of 18 May 2017 below, and note you have asked a question in relation to the sponsorship of an individual to Australia.

Section 15(2)(b) of the FOI Act states that a request for access to documents must provide sufficient information to enable the Department to identify the document you are seeking access to. Your request poses a question and is not a request for access to documents. As such, your request is not valid for the purposes of section 15(2)(b) of the FOI Act.

I further note that you are seeking access to personal information. The Department has a duty to manage personal information in a manner that is consistent with the Privacy Act.  In order for this Department to proceed with any request for access to documents containing personal information relating to a third party, you will be required to verify your identity and provide an authority from the third party before any information relating to them may be released to you on their behalf.

Further details on how to make a valid FOI request can be found on the Department's website here:
http://www.border.gov.au/about/access-ac.... This included a link to the form 424A which will guide you to the information the Department will require should you wish to proceed with your request.
 
As your request is currently not valid for the purposes of the FOI Act, the Department is unable to proceed with your request at the present time. 
 
If you require any further assistance, please do not hesitate to contact me.

With kind regards
Freedom of Information Section
Freedom of Information, Privacy and Records Management Branch | Corporate Support Division
Department of Immigration and Border Protection
E| [email address]
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