Dear Mr Ashmore

Freedom of Information Request: FOI 30922 Acknowledgement Letter

I refer to your request for access to documents held by the Department of Veterans’ Affairs (Department) under the Freedom of Information Act 1982 (FOI Act). Your request was received by the Department on 16 September 2019 and was made in the following terms:

The percentage of high impact errors for the period 1 April 2019 to 30 June 2019 for the following:

MRCA Initial Liability Claims,

DRCA Initial Liability Claims,

MRCA Permanent Impairment,

DRCA Permanent Impairment, and

The average number of work elements per case for each of the above.

In accordance with section 15(5)(b) of the FOI Act, the due date for a decision on your request is 16 October 2019.

When the processing period may be extended or suspended

The current due date may be extended by up to 30 days if agreed by you (section 15AA of the FOI Act). Also, the due date may be extended by an additional 30 days in each instance, if your request is considered voluminous or complex (section 15AB of the FOI Act) or if the Department is required to undertake a third party consultation (sections 26A, 27 or 27A of the FOI Act). If any of these extensions apply, the Department will notify you.

Additionally, there are occasions where the time to process your request may be suspended. This will usually take place if a practical refusal consultation process takes place (section 24AB of the FOI Act) or if a charges notice is issued to process your request (section 29 of the FOI Act). If the Department decides that either of these apply to your request, the Department will notify you.

We will write again when the Department has more information. Further information on FOI processing can be found at the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Publication of documents

Please note that information released under the FOI Act may later be published online on our disclosure log at https://www.dva.gov.au/about-dva/freedom... subject to certain exceptions, such as if the documents relate to your own personal information. The Department will advise you in its decision whether details of your request will be published on the disclosure log or not.

Contacting us about your request

We will contact you using the email address you have provided. Please advise if you would prefer us to use an alternative means of contact.

If you have any questions, please contact me using the following details:

Post: Information Law Section, Legal Services & Audit Branch
GPO Box 9998 CANBERRA ACT 2601
Facsimile: (02) 6289 6337
Email: [email address]

Yours sincerely,

Lachlan (Position Number 62230915)
Information Law Section | Legal Services and Audit Branch
Integrity, Assurance and Communications Division
Department of Veterans’ Affairs
E: [email address] | W: www.dva.gov.au

-----Original Message-----
From: Alan ASHMORE <[FOI #5629 email]>
Sent: Sunday, 15 September 2019 9:26 PM
To: FOI <[email address]>
Subject: Freedom of Information request - High impact error rate for the last quarter of 2018/19. [TO BE CLASSIFIED]

Dear Department of Veterans' Affairs,

The information I am seeking is:

The percentage of high impact errors for the period 1 April 2019 to 30 June 2019 for the following:

: MRCA Initial Liability Claims,

: DRCA Initial Liability Claims,

: MRCA Permanent Impairment,

: DRCA Permanent Impairment, and

: The average number of work elements per case for each of the above.

Thanks in advance,

Yours faithfully,

Alan ASHMORE

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Please use this email address for all replies to this request:
[FOI #5629 email]

Is [DVA request email] the wrong address for Freedom of Information requests to Department of Veterans&#x27; Affairs? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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hide quoted sections

Good morning M r Ashmore,

 

I am writing in response to your FOI request below.

 

I have been advised by the relevant business area that the Department's
annual report, which will contain the information you have requested, will
be released in mid-October 2019. On this basis, I am writing to enquire as
to whether you would be agreeable to withdrawing your FOI request given
that the information will be published shortly. Once released, the
Department is happy to provide you with specific page references in the
Annual Report that will respond to the information you have requested.

 

I'd be grateful if you could provide a response by COB Thursday 10 October
2019.

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs

E: [email address] | W: www.dva.gov.au

 

 

-----Original Message-----
From: INFORMATION.LAW
Sent: Monday, 16 September 2019 2:44 PM
To: '[FOI #5629 email]'
<[FOI #5629 email]>
Cc: INFORMATION.LAW <[email address]>
Subject: RE: Freedom of Information request - High impact error rate for
the last quarter of 2018/19. [TO BE CLASSIFIED] [SEC=OFFICIAL]

 

Dear Mr Ashmore

 

Freedom of Information Request: FOI 30922 Acknowledgement Letter

 

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 16 September
2019 and was made in the following terms:

 

The percentage of high impact errors for the period 1 April 2019 to 30
June 2019 for the following:

 

MRCA Initial Liability Claims,

 

DRCA Initial Liability Claims,

 

MRCA Permanent Impairment,

 

DRCA Permanent Impairment, and

 

The average number of work elements per case for each of the above.

 

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 16 October 2019.

 

When the processing period may be extended or suspended

 

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

 

Additionally, there are occasions where the time to process your request
may be suspended. This will usually take place if a practical refusal
consultation process takes place (section 24AB of the FOI Act) or if a
charges notice is issued to process your request (section 29 of the FOI
Act). If the Department decides that either of these apply to your
request, the Department will notify you.

 

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [1]https://www.oaic.gov.au/.

 

Publication of documents

 

Please note that information released under the FOI Act may later be 
published online on our disclosure log at
[2]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

 

Contacting us about your request

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

If you have any questions, please contact me using the following details:

 

Post: Information Law Section, Legal Services & Audit Branch GPO Box 9998
CANBERRA ACT 2601

Facsimile: (02) 6289 6337

Email: [3][email address]

 

 

Yours sincerely,

 

 

Lachlan (Position Number 62230915)

Information Law Section | Legal Services and Audit Branch Integrity,
Assurance and Communications Division Department of Veterans’ Affairs

E: [4][email address] | W: [5]www.dva.gov.au

 

 

 

-----Original Message-----

From: Alan ASHMORE <[6][FOI #5629 email]>

Sent: Sunday, 15 September 2019 9:26 PM

To: FOI <[7][email address]>

Subject: Freedom of Information request - High impact error rate for the
last quarter of 2018/19. [TO BE CLASSIFIED]

 

Dear Department of Veterans' Affairs,

 

The information I am seeking is:

 

The percentage of high impact errors for the period 1 April 2019 to 30
June 2019 for the following:

 

: MRCA Initial Liability Claims,

 

: DRCA Initial Liability Claims,

 

: MRCA Permanent Impairment,

 

: DRCA Permanent Impairment, and

 

: The average number of work elements per case for each of the above.

 

Thanks in advance,

 

Yours faithfully,

 

Alan ASHMORE

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[8][FOI #5629 email]

 

Is [9][DVA request email] the wrong address for Freedom of Information requests
to Department of Veterans&#x27; Affairs? If so, please contact us using
this form:

[10]https://www.righttoknow.org.au/change_re...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[11]https://www.righttoknow.org.au/help/offi...

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

References

Visible links
1. https://www.oaic.gov.au/
2. https://www.dva.gov.au/about-dva/freedom...
3. mailto:[email address]
4. mailto:[email address]
5. http://www.dva.gov.au/
6. mailto:[FOI #5629 email]
7. mailto:[email address]
8. mailto:[FOI #5629 email]
9. mailto:[DVA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Good afternoon Mr Ashmore,

 

I refer to your FOI request (FOI 30922) for access to the following
documents:

 

The percentage of high impact errors for the period 1 April 2019 to 30
June 2019 for the following:

 

·         MRCA Initial Liability Claims,

 

·         DRCA Initial Liability Claims,

 

·         MRCA Permanent Impairment,

 

·         DRCA Permanent Impairment, and

 

·         The average number of work elements per case for each of the
above.

 

·         In accordance with section 15(5)(b) of the FOI Act, the due date
for a decision on your request is 16 October 2019.

 

·         When the processing period may be extended or suspended

 

Please find attached the statement of reasons and one document falling
within the scope of your request. As outlined in the statement of reasons,
a second document will be sent to you in mid-October following the
deferred access period.

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [1][email address] | W: [2]www.dva.gov.au

 

[3]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. mailto:[email address]
2. http://www.dva.gov.au/

Good afternoon Mr Ashmore,

 

Please find attached Document 2 released under deferred access. Please
also find attached Document 3, which contains the relevant statistics for
quarter 4 (2018-19 FY), and an updated statement of reasons to reflect the
inclusion of Document 3 in the scope of your request.

 

Kind regards

Jo

 

Jo (Position Number: 6221 0326)

Information Law Section | Legal Services and Audit Branch

Department of Veterans’ Affairs
E: [1][email address] | W: [2]www.dva.gov.au

 

[3]cid:image001.png@01D0027A.1DAB84F0

 

References

Visible links
1. mailto:[email address]
2. http://www.dva.gov.au/