High Impact Error Rate

Alan ASHMORE made this Freedom of Information request to Department of Veterans' Affairs

The request was successful.

Alan ASHMORE
Delivered

Dear Department of Veterans' Affairs,

The information I am seeking is:

The percentage of high impact errors, (HIE), for the following period:

: 1 July 2022 to 30 September 2022, and
: 1 October 2022 to 31 December 2022.

For the following:
: MRCA Initial Liability Claims,
: DRCA Initial Liability Claims,
: MRCA Permanent Impairment, and
: DRCA Permanent Impairment.

I request that each of the above categories be further broken up to include the following:

: Number of cases checked.
: Total number of work elements.
: Number of work elements with HIE, and
: HIE correctness rate.

Yours faithfully,

Alan ASHMORE

Link to this Report
INFORMATION.ACCESS, Department of Veterans' Affairs

6 Attachments

Dear Mr Ashmore,

The Department of Veterans' Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

'The information I am seeking is:

The percentage of high impact errors, (HIE), for the following period:

: 1 July 2022 to 30 September 2022, and
: 1 October 2022 to 31 December 2022.

For the following:
: MRCA Initial Liability Claims,
: DRCA Initial Liability Claims,
: MRCA Permanent Impairment, and
: DRCA Permanent Impairment.'

Your request was received by the department on 14 February 2023 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.

 

Extension of Time

 

Due to an increase in the number of information access applications
currently being received by the department, we are asking your agreement
to an extension of time for a further 30 days to process this request
under section 15AA of the FOI Act. This would mean that your request is
due on

16 April 2023.

 

If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.

 

The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.

 

If you do agree we will notify the Office of the Australian Information
Commissioner (OAIC) of your agreement under section 15AA of the FOI Act.

 

Charges

 

The department will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

 

Your address

 

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your email address is
[1][FOI #9937 email]. Unless you tell us
otherwise, we will send all notices and correspondence to this address.

 

Disclosure log

 

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

 

Request to treat certain material as out of scope or irrelevant to the
request

 

To the extent the department has documents in its possession that fall
within the scope of your request, we intend to treat the following
information as out of scope or irrelevant to your request, pursuant to
section 22(1)(b)(ii) of the FOI Act:

1.      The surnames, signatures and direct contact details of non-SES
Commonwealth employees and contractors, including clinical staff working
for Open Arms - Veterans & Families Counselling;

2.      The surnames, signatures and direct contact details of serving
members of the Australian Defence Force; and

3.      The signatures of third party individuals.

If you agree to the department treating these details as irrelevant, and
to our request for an extension of time, please advise by 29 February
2023.

 

Further assistance

 

If you have any questions about your request, please email
[2][DVA request email].

 

Regards

 

Fiona 

Position Number – 62211034

Information Access Registrations Officer

Information Access Unit / Client Access and Rehabilitation Branch

Client Engagement and Support Services Division

Department of Veterans’ Affairs

1800 VETERAN (1800 838 372)

[3][DVA request email]

[4]www.dva.gov.au 

 

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References

Visible links
1. mailto:[FOI #9937 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/
5. https://www.facebook.com/DVAAus
6. https://twitter.com/DVAAus
7. https://au.linkedin.com/company/australi...
8. https://www.youtube.com/DVATVAus

Link to this Report
Alan ASHMORE
Delivered

Dear INFORMATION.ACCESS,

I note your response of 22 February 2023 where you stated, “due to an increase in the number of information access applications being received by the department, we are asking your agreement to an extension of time for a further 30 days to process this request …………”

I note the Information Commissioner’s guideline 3.13 that states, “Agencies should ensure a sufficient number of officers are authorised at appropriate senior levels to make both original and internal review decisions.”

I understand there has been an increase in the number of FOI applications and note DVA were initially given an additional $28.9m to cover the increased staff costs associated with the Royal Commission. One would assume DVA’s FOI Section would have been the beneficiary of some of this additional funding.

In addition the information requested would be part of a report to senior management and should be readily available.

Accordingly, I do not agree to this extension of time.

Yours sincerely,

Alan ASHMORE

Link to this Report
INFORMATION.ACCESS, Department of Veterans' Affairs

14 Attachments

Dear Mr Ashmore

 

Thank you for your Information Access request to the Department of
Veterans’ Affairs (Department) – LEX 56137

 

Please find the Department’s decision attached.

 

Kind Regards

 

Sharmila| Information Access Officer

Position 62210944

Information Access Unit  I Client Access and Rehab Branch

Client Engage and Support Services Division

Department of Veterans’ Affairs

Tel 1800 VETERAN (1800 838 372)

[1][DVA request email]

[2]www.dva.gov.au 

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References

Visible links
1. mailto:[DVA request email]
2. http://www.dva.gov.au/
3. https://www.facebook.com/DVAAus
4. https://twitter.com/DVAAus
5. https://au.linkedin.com/company/australi...
6. https://www.youtube.com/DVATVAus

Link to this Report