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***Important message***

Thank you for your email.

Your email has been received by National Information Access Processing
Team within the Department of Veterans’ Affairs.

Please note that we only action and respond to access requests made under
the following Acts:

·         Freedom of Information Act 1982 (the FOI Act)

·         Privacy Act 1988

·         [1]Safety, Rehabilitation and Compensation (Defence-related
Claims) Act 1988

·         [2]Military Rehabilitation and Compensation Act 2004.

If your email is a request for documents under the FOI Act, we will
contact you within 14 days to acknowledge your request. Please do not send
duplicate emails as this may cause delays in response time-frames.

We are committed to processing all requests as quickly as possible. We
will contact you if there are any delays and if more time is needed to
finalise your request. Further information will be provided to you when
the Department responds to your request.

For more information about Information Access please visit the
Department’s website at [3]Freedom of information | Department of
Veterans' Affairs (dva.gov.au)

For more information about Freedom of Information generally, please visit
the Office of the Australian Information Commissioner’s website at
[4]Freedom of information — OAIC

Important note: For matters not relating to Information Access, please
refer to the ‘Contact us’ page on the Department’s website at [5]Contact
us | Department of Veterans' Affairs (dva.gov.au)

Thank you.

National Information Access Processing Team

Client Access and Rehabilitation Branch

Department of Veterans’ Affairs

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References

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Please use this validation code to complete your registration: 651896

Note: This code will expire in 30 minutes.

Dear Mr Ashmore

Freedom of Information Request: FOI 4443

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 13 July 2021,
and was made in the following terms:

…The information I am seeking is:

The percentage of high impact errors, (HIE), for each of the following
period:

:          1 July 2020 to 31 September 2020.

:          1 October 2020 to 31 December 2020, and

:          1 January 2021 to 31 March 2021.

For the following:

:  MRCA Initial Liability Claims,

:  DRCA Initial Liability Claims,

:  MRCA Permanent Impairment, and

:  DRCA Permanent Impairment.

I request that each of the above categories be further broken up to
include the following:

:  Number of cases checked.

:  Total number of work elements.

:  Number of work elements with HIE, and

:  HIE correctness rate…

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 12 August 2021.

When the processing period may be extended or suspended

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

Additionally, there are occasions where the time to process your request
may be suspended. This will usually take place if a practical refusal
consultation process takes place (section 24AB of the FOI Act) or if a
charges notice is issued to process your request (section 29 of the FOI
Act). If the Department decides that either of these apply to your
request, the Department will notify you.

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [1]https://www.oaic.gov.au/.

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[2]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

If you have any questions, please contact me using the following details:

Post:            Information Law Section, Legal Services & Audit Branch

GPO Box 9998 CANBERRA   ACT   2601

Facsimile:    (02) 6289 6337

Email:           [3][email address]

Yours sincerely,

Tayla C (Position Number 62213294)

Legal Officer

Information Law Section

Legal Services and Audit Branch

Department of Veterans’ Affairs

t 1800 555 254 | e [4][email address]  | [5]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[6]cid:image001.png@01D0027A.1DAB84F0

P Please consider the environment before printing this email

IMPORTANT:  This document contains legal advice and may be subject to
legal professional privilege. Unless it is waived or lost, legal
professional privilege is a rule of law that, in part, provides that the
client need not disclose confidential communications between a legal
practitioner and client. To keep this privilege, the purpose and content
of this advice must only be disclosed to persons who have a need to know
and on the basis that those persons also keep it confidential.

You should consider this advice and take it into account when forming a
decision on how best to proceed. If you decide to adopt a position that
does not align with this advice, you should not state that DVA Legal
Services & Audit Branch has cleared or endorsed a particular position.

--------------------------------------------------------------------------

IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential
information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous
publications and DVA does not consent to the receipt of commercial
electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs
(DVA) please go to
http://www.dva.gov.au/contact_us/Pages/f...
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

References

Visible links
1. https://www.oaic.gov.au/
2. https://www.dva.gov.au/about-dva/freedom...
3. mailto:[email address]
4. mailto:[email address]
5. http://www.dva.gov.au/

hide quoted sections

Dear Mr Ashmore

FOI 44443 – Statement of Reasons and Release of Document

Please find attached the Statement of Reasons and document in response to
your request for information.

Please do not hesitate to contact us via [1][email address] if
you require anything further.

Warm regards

Tayla C (Position Number 62213294)

Legal Officer

Information Law Section

Legal Services and Audit Branch

Department of Veterans’ Affairs

t 1800 555 254 | e [2][email address]  | [3]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[4]cid:image001.png@01D0027A.1DAB84F0

P Please consider the environment before printing this email

IMPORTANT:  This document contains legal advice and may be subject to
legal professional privilege. Unless it is waived or lost, legal
professional privilege is a rule of law that, in part, provides that the
client need not disclose confidential communications between a legal
practitioner and client. To keep this privilege, the purpose and content
of this advice must only be disclosed to persons who have a need to know
and on the basis that those persons also keep it confidential.

You should consider this advice and take it into account when forming a
decision on how best to proceed. If you decide to adopt a position that
does not align with this advice, you should not state that DVA Legal
Services & Audit Branch has cleared or endorsed a particular position.

--------------------------------------------------------------------------

IMPORTANT
1. Before opening any attachments, please check for viruses.
2. This e-mail (including any attachments) may contain confidential
information
for the intended recipient. If you are not the intended recipient,
please contact the sender and delete all copies of this email.
3. Any views expressed in this e-mail are those of the sender and are not
a statement of Australian Government Policy unless otherwise stated.
4. Electronic addresses published in this email are not conspicuous
publications and DVA does not consent to the receipt of commercial
electronic messages.
5. To unsubscribe from emails from the Department of Veterans' Affairs
(DVA) please go to
http://www.dva.gov.au/contact_us/Pages/f...
, and advise which mailing list you would like to unsubscribe from.
6. Finally, please do not remove this notice.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.dva.gov.au/

hide quoted sections