OFFICIAL
Dear Ms Hillhouse

I refer to your email dated 27 June 2023 asking that Food Standards Australia New Zealand (FSANZ) take action in response to a foreign object that you found in food that you purchased on 27 June 2023.

FSANZ is unable to take action in relation to your complaint. If you are concerned that a particular product or business is not complying with food safety and hygiene standards, we recommend you contact your local food enforcement agency – please see the contact details available below.

FSANZ is responsible for developing the food standards that make up the Australia New Zealand Food Standards Code (the Code). These standards set requirements for the production and sale of food in Australia or New Zealand. Chapter 3 of the Code, for example, contains food safety standards for food storage, processing, display, packaging, transport and other food handling activities. These standards also set health and hygiene requirements which must be met by food handlers and food business owners.

FSANZ does not enforce the Code or ensure that businesses or food comply with the Code. Instead, food standards are enforced by other government agencies. Complaints about potentially non-compliant foods should be directed to the relevant agency in each state or territory. The contact details for these agencies are available on our website at https://www.foodstandards.gov.au/about/f....

Further information on FSANZ’s role and responsibilities is also available on our website at https://www.foodstandards.gov.au/about/w....

Please contact the FSANZ FOI team on [email address] if you require further information.

Kind regards,
Sarah

Sarah MacArthur
FOI Coordinator | FOI

t: (+61 2) 6271 2222 | e: [email address]

-----Original Message-----
From: Samantha Hillhouse <[FOI #10410 email]>
Sent: Tuesday, 27 June 2023 5:54 PM
To: FOI <[email address]>
Subject: Freedom of Information request - Hair found in Inverell kfc chicken

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Dear Food Standards Australia New Zealand,

My name is Samantha I found a long piece of hair in my chicken that I brought on the 27/06/2023 for the price of $47 that do not wear hair nets or the appropriate PPE in meat handling industry this is to be taken seriously as this isn’t the first time that kfc has done this to a innocent family I’m sorry to say this but if nothing is done I will be taking this matter higher up..

Yours faithfully,

Samantha hillhouse

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