Sensitive

Good afternoon,

This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 22 July 2013. Your request has been allocated FOI request number FA13/08/00156. Please include your FOI request number in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information part of my email.

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au.

CLIENT SERVICE INFORMATION:
Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at www.immi.gov.au
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
Australia
contact us directly through any of our offices.

Ashley Smith
Position number 60006174
FOI Officer
FOI & Privacy Policy Section
National Office
Department of Immigration and Citizenship

Telephone (02) 6264 1757
Email [email address]

-----Original Message-----
From: Nick Olle [mailto:[FOI #314 email]]
Sent: Monday, 22 July 2013 12:43 PM
To: FOI
Subject: TRIM: Freedom of Information request - FOI Request for Detail Incident Report 1-3T31DN

To the Department of Immigration and Citizenship,

Dear Sir/Madam,

Under the Freedom of Information Act 1982 (Cth) I request the
following document:

Incident Detail Report 1-3T31DN from the Department's Compliance,
Case Management, Detention and Settlement Portal. I also request
any documents attached to the detailed report.

Kind Regards,

Nick Olle

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Please use this email address for all replies to this request:
[FOI #314 email]

Is [email address] the wrong address for Freedom of Information
requests to Department of Immigration and Citizenship? If so,
please contact us using this form:
http://www.righttoknow.org.au/help/contact

Write your response as plain text. Only send PDF documents as a
last resort. Government guidelines make it clear that PDF is not an
acceptable format for you to use in the delivery of government
information.
http://www.righttoknow.org.au/help/offic...

Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.righttoknow.org.au/help/offic...

If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.

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Sensitive
This document may contain ‘personal identifiers’ and ‘personal information’ as defined under the Migration Act 1958 or Australian Citizenship Act 2007, and can only be used for purposes under these Acts.

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Important Notice: If you have received this email by mistake, please advise
the sender and delete the message and attachments immediately. This email,
including attachments, may contain confidential, sensitive, legally privileged
and/or copyright information. Any review, retransmission, dissemination
or other use of this information by persons or entities other than the
intended recipient is prohibited. DIAC respects your privacy and has
obligations under the Privacy Act 1988. The official departmental privacy
policy can be viewed on the department's website at www.immi.gov.au. See:
http://www.immi.gov.au/functional/privac...

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UNCLASSIFIED

Our references: FA 13/08/00156; ADF2013/24647

 

 

Dear Mr Olle,

 

I refer to your request FA 13/08/00156, received on 22 July 2013 for the
following:

 

Incident Detail Report 1-3T31DN from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.

 

I have made a final decision on this request.

 

Please see attached my signed Decision Letter, Decision Record & Schedule
of Documents and documents.

 

 

This request has now been closed.

 

Regards

 

Amy Thompson

 

Freedom of Information Helpdesk

Department of Immigration and Citizenship

 

UNCLASSIFIED

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Important Notice: If you have received this email by mistake, please
advise
the sender and delete the message and attachments immediately. This email,
including attachments, may contain confidential, sensitive, legally
privileged
and/or copyright information. Any review, retransmission, dissemination
or other use of this information by persons or entities other than the
intended recipient is prohibited. DIAC respects your privacy and has
obligations under the Privacy Act 1988. The official departmental privacy
policy can be viewed on the department's website at www.immi.gov.au. See:
http://www.immi.gov.au/functional/privac...

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hide quoted sections

UNCLASSIFIED

Our references: FA 13/08/00156-R1; ADF2013/24647

 

Dear Mr Olle

 

The department has received your request for an internal review of the
decision made in relation to FA 13/08/00156, dated 20 August 2013.

 

The reference number for your internal review request is FA
13/08/00156-R1, please include this reference number when corresponding
with the FOI Section in relation to your request.

 

Processing times

The statutory time allowed under the FOI Act for processing internal
review requests is 30 days.

 

Kind Regards

Janelle

__________________________________

Janelle Raineri

Inbox Manager

FOI & Privacy Policy Section

Department of Immigration and Border Protection

 

Telephone: (02) 6264 1580

Email: [email address]

 

Please note I work from 6:30AM to 2:30PM Monday to Friday

 

 

-----Original Message-----
From: Nick Olle [mailto:[FOI #314 email]]
Sent: Friday, 20 September 2013 5:33 PM
To: FOI
Subject: TRIM: Internal review of Freedom of Information request - FOI
Request for Detail Incident Report 1-3T31DN

 

     Dear Department of Immigration and Citizenship,

    

     Please pass this on to the person who conducts Freedom of

     Information reviews.

    

     I am writing to request an internal review of Department of

     Immigration and Citizenship's handling of my FOI request 'FOI

     Request for Detail Incident Report 1-3T31DN'.

    

     The overwhelming majority of the released document is redacted and

     I effectively know no more now about the incident than I did after

     reading the incident summary.

    

     A full history of my FOI request and all correspondence is

     available on the Internet at this address:

    
[1]http://www.righttoknow.org.au/request/fo...

    

     Yours faithfully,

    

     Nick Olle

    

     

     

     -------------------------------------------------------------------

     Please use this email address for all replies to this request:

     [2][FOI #314 email]

    

     Write your response as plain text. Only send PDF documents as a

     last resort. Government guidelines make it clear that PDF is not an

     acceptable format for you to use in the delivery of government

     information.

     [3]http://www.righttoknow.org.au/help/offic...

    

     Disclaimer: This message and any reply that you make will be

     published on the internet. Our privacy and copyright policies:

     [4]http://www.righttoknow.org.au/help/offic...

    

     If you find this service useful as an FOI officer, please ask your

     web manager to link to us from your organisation's FOI page.

    

     -------------------------------------------------------------------

 

UNCLASSIFIED

--------------------------------------------------------------------
Important Notice: If you have received this email by mistake, please
advise
the sender and delete the message and attachments immediately. This email,
including attachments, may contain confidential, sensitive, legally
privileged
and/or copyright information. Any review, retransmission, dissemination
or other use of this information by persons or entities other than the
intended recipient is prohibited. DIAC respects your privacy and has
obligations under the Privacy Act 1988. The official departmental privacy
policy can be viewed on the department's website at www.immi.gov.au. See:
http://www.immi.gov.au/functional/privac...

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References

Visible links
1. http://www.righttoknow.org.au/request/fo...
2. mailto:[FOI #314 email]
3. http://www.righttoknow.org.au/help/offic...
4. http://www.righttoknow.org.au/help/offic...

hide quoted sections

UNCLASSIFIED

Our references: FA 13/08/00156-R1; ADF2013/24647

 

 

Dear Mr Olle,

 

I refer to your request for internal review FA 13/08/00156-R1, received on
20 September 2013 for the following:

 

" Incident Detail Report 1-3T31DN from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report."

 

I have made a final decision on this request.

 

Please see attached my signed Decision Letter and Decision Record.

 

This request has now been closed.

 

Regards

 

Steven Hocking
Assistant Director
Department of Immigration and Border Protection

Telephone: (02) 6264 1007
Email: [1][email address]

 

 

 

UNCLASSIFIED

--------------------------------------------------------------------
Important Notice: If you have received this email by mistake, please
advise
the sender and delete the message and attachments immediately. This email,
including attachments, may contain confidential, sensitive, legally
privileged
and/or copyright information. Any review, retransmission, dissemination
or other use of this information by persons or entities other than the
intended recipient is prohibited. DIAC respects your privacy and has
obligations under the Privacy Act 1988. The official departmental privacy
policy can be viewed on the department's website at www.immi.gov.au. See:
http://www.immi.gov.au/functional/privac...

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References

Visible links
1. mailto:[email address]

hide quoted sections