Sensitive

Good morning Ms Bourne,

This letter refers to an access request received under the Freedom of Information Act 1982 (the FOI Act) on 19 July 2013. Your request has been allocated FOI request number FA13/08/00052. Please include your FOI request number in all correspondence with the Freedom of Information section.

Processing times:
The statutory time allowed under the FOI Act for processing requests is 30 days. Requests are generally processed in the order in which they are received.

Contacting the FOI Section:
If you wish to discuss this matter, I can be contacted using the details provided below.

Client service information:
Information about our Client Service Charter and how to make a compliment, complaint or suggestion, is included in the Client Service Information attachment.

Contacting the department:
You can contact us with a general enquiry in a number of ways including by email, through our website, by telephone through our Service Centres or offices around the world, or in person. In Australia you can call 13 18 81 between 9 am and 4 pm Monday to Friday. Details on contacting our offices outside Australia are available on our website at www.immi.gov.au.

CLIENT SERVICE INFORMATION:
Client Service Charter
Our Client Service Charter explains our service commitment to you. We are committed to service delivery that is timely, open and accountable, and responsive to your needs. The Charter explains how you can help us and how you can provide feedback or make a complaint. You can read our Client Service Charter on our website, or in a printed copy available from any of our offices.

Service satisfaction
The department remains committed to ensuring that all clients, both in Australia and overseas, receive not only fair and reasonable treatment, but also an efficient standard of service that is sensitive to each client’s needs.

To provide a compliment, complaint or suggestion you can:
— telephone the Global Feedback Unit on 13 31 77 during business hours
— complete a feedback form online at www.immi.gov.au
— write to:
The Manager
Global Feedback Unit
GPO Box 241
Melbourne VIC 3001
Australia
contact us directly through any of our offices.

Yours sincerely

Ashley Smith
Position number 60006174
FOI Officer
FOI & Privacy Policy Section
National Office
Department of Immigration and Citizenship

Telephone (02) 6264 1757
Email [email address]

Attachment(s)
Client Service Information

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UNCLASSIFIED

Our references: FA 13/08/00052;  ADF2013/24414

Dear Ms Bourne,

Re: Your Freedom of Information request

I am writing to inform you that I have been appointed as the authorised
decision maker on your FOI request for:

“Incident Detail Report 1-7A86JY from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.”

As part of DIAC's FOI service standard, I will update you every 14 days
regarding progress of your request. However, please do not hesitate to
contact me if you have any questions or wish to discuss the request in the
interim.

Regards

Shannon Bevan

FOI Officer

FOI & Privacy Policy Section

02 6264 4667

UNCLASSIFIED

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UNCLASSIFIED

Our references: FA 13/08/00052 ; ADF2013/24414

Good afternoon Ms Bourne,

I refer to your request for access to documents relating to:

                “Incident Detail Report 1-7A86JY from the Department's
Compliance, Case Management, Detention and Settlement Portal. I also
request any documents attached to the detailed report.”

The current due date for your request is Sunday 18 August 2013.  Due to
the original due date falling on a Sunday, we would appreciate an
additional 3 business days to complete your request. This would also
assist us in completing your request within the legislative timeframe.

DIAC seeks your agreement (under s.15AA of the FOI Act) to extend the
timeframe for the processing of your request by 30 days.  This would
extend the due date for your request to Wednesday 21 August 2013.

The processing delays experienced by DIAC have been investigated by the
Office of the Australian Information Commissioner in a recent 'own motion'
investigation.  A copy of the report can be accessed at:
[1]http://www.oaic.gov.au/publications/repo...

It would assist DIAC in managing its FOI caseload if you could provide a
response to this request by close of business, Australian Eastern Standard
Time tomorrow 14 August 2013.

Please do not hesitate to contact me should you wish to discuss.

Yours sincerely

Shannon Bevan

FOI Officer

FOI & Privacy Policy Section

02 6264 4667

UNCLASSIFIED

References

Visible links
1. http://www.oaic.gov.au/publications/repo...

UNCLASSIFIED

Dear Ms Bourne,

Thank you for your response and providing us with an extension of time.

The new due date for your request is Wednesday 21 August 2013.

Kind Regards

Shannon

_____________________________________
Shannon Bevan
FOI Officer
FOI & Privacy Policy Section
Ministerial, Executive and External Accountability Branch (MEEAB) Department of Immigration and Citizenship
Telephone: (02) 6264 4667
Email: [email address]

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UNCLASSIFIED

Our references: FA 13/08/00052; ADF2013/24414

Dear Ms Bourne,

I refer to your request FA 13/08/00052, received on 19 July 2013 for the
following:

“Incident Detail Report 1-7A86JY from the Department's Compliance, Case
Management, Detention and Settlement Portal. I also request any documents
attached to the detailed report.”

I have made a final decision on this request.

Please see attached my signed Decision Letter, Decision Record & Schedule
of Documents and documents.

This request has now been closed.

Regards

Shannon Bevan

FOI Officer

FOI & Privacy Policy Section

02 6264 4667

Freedom of Information Helpdesk

Department of Immigration and Citizenship

UNCLASSIFIED

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