Feedback relating to username
Dear National Library of Australia,
under foi legislation i would like to request any and all details you have in relation to feedback received by the contact trove support page, as well as any internal correspondence relating to any actions taken regarding the Trove usernames james.gandolfini and burswood.
Yours faithfully,
Albert Frankaland
Dear Mr Frankaland
Thank you for your request for documents below. In accordance with subsection 15(5)(a) of the Freedom of Information Act 1982, I confirm receipt of your request by the National Library of Australia.
Kind regards
Angie
Angie Piao | FOI Officer | National Library of Australia
[NLA request email]
The National Library of Australia acknowledges Australia’s First Nations Peoples – the First Australians – as the Traditional Owners and Custodians of this land and gives respect to the Elders – past and present – and through them to all Australian Aboriginal and Torres Strait Islander people.
Parkes Place Canberra ACT 2600 Australia
nla.gov.au
In line with ACT Government COVID-19 health directions, the Library building is temporarily closed. Your National Library remains open online. Visit us at nla.gov.au
This transmission is intended only for the use of the addressee and may contain confidential or legally privileged information. If you are not the intended recipient, you are notified that any use or dissemination of this communication is strictly prohibited. If you have received this transmission in error, please notify me immediately by telephone and delete copies of this transmission together with any attachments.
Dear Mr Frankaland
This email is to respond to your request for documents of 17 November 2021 under the Freedom of Information Act 1988 (FOI Act).
You requested documents that contain the following information:
any and all details you have in relation to feedback received by the contact trove support page, as well as any internal correspondence relating to any actions taken regarding the Trove usernames james.gandolfini and burswood.
The Library holds existing documents that contain information falling within the scope of your request (see attached to this email). The Library does not otherwise hold documents that contain information falling within the scope of your request.
Please note that names of Library staff members who are below the SES level have been redacted from the documents in accordance with section 22 of the FOI Act, for the reason that:
• these names are reasonably regarded as irrelevant to the request, and
• it is not apparent you would decline access to the edited copy of the documents.
Where Library staff names have been redacted, the text ‘[staff name redacted]’ will appear to indicate this.
Kind regards
Angie
Angie Piao | FOI Officer | National Library of Australia
The National Library of Australia (NLA) acknowledges Australia’s First Nations Peoples – the First Australians – as the Traditional Owners and Custodians of this land and gives respect to the Elders – past and present – and through them to all Australian Aboriginal and Torres Strait Islander people.
nla.gov.au
Parkes Pl, Canberra ACT 2600
This transmission is intended only for the use of the addressee and may contain confidential or legally privileged information. If you are not the intended recipient, you are notified that any use or dissemination of this communication is strictly prohibited. If you have received this transmission in error, please notify me immediately by telephone and delete copies of this transmission together with any attachments.