Documents relating to any satisfaction surveys
Verity Pane made this Freedom of Information request to Office of the Australian Information Commissioner
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear Office of the Australian Information Commissioner,
I seek administrative access, but failing that access under FOI, to any documents relating to any satisfaction surveys carried out by the OAIC (or carried out at your direction) of any individual's who made privacy complaints or Information Commissioner Reviews.
If the OAIC has never surveyed (or arranged to have surveyed) individuals who have made privacy complaints or Information Commissioner Review applications to the OAIC, an explicit statement to that effect would be appreciated.
The purpose of this request is to identity if the OAIC has ever conducted any analysis into the quality of its processes, and if it has, what results it garnered.
Yours faithfully,
Verity Pane
Our reference: FOIREQ17/00043
Dear Ms Pane
Your Freedom of Information request
I refer to your request for access to a document, made under the Freedom
of Information Act 1982 (Cth) (the FOI Act), which was received by the
Office of the Australian Information Commissioner (OAIC) on 14 June 2017.
You sought access to:
… any documents relating to any satisfaction surveys carried out by the
OAIC (or carried out at your direction) of any individual's who made
privacy complaints or Information Commissioner Reviews.
Timeframes for dealing with your request
Section 15 of the FOI Act requires this office to process your request no
later than 30 days after the day we received it.
We received your request on 14 June 2017 and therefore must process it by
Friday 14 July 2017.
Section 15(6) of the FOI Act allows us a further 30 days when we need to
consult with third parties about certain information, such as business
documents or documents affecting their personal privacy. We will advise
you if this is necessary.
Disclosure Log
Information released under the FOI Act may later be published online on
our disclosure log, subject to certain exceptions (for example, personal
information will not be published where this would be unreasonable.)
If you would like to discuss this matter please contact me on (02) 9284
9802 during business hours or by email at [1][email address].
Regards
Raewyn Harlock | Assistant Director | FOI Dispute Resolution
Office of the Australian Information Commissioner
GPO Box 5218 SYDNEY NSW 2001 | [2]www.oaic.gov.au
Phone: +61 2 9284 9802 | Email: [3][email address]
Protecting information rights – advancing information policy
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-----Original Message-----
From: Verity Pane [mailto:[FOI #3635 email]]
Sent: Wednesday, 14 June 2017 3:47 PM
To: Enquiries <[email address]>
Subject: FOIREQ17/00043 Freedom of Information request - Documents
relating to any satisfaction surveys
Dear Office of the Australian Information Commissioner,
I seek administrative access, but failing that access under FOI, to any
documents relating to any satisfaction surveys carried out by the OAIC (or
carried out at your direction) of any individual's who made privacy
complaints or Information Commissioner Reviews.
If the OAIC has never surveyed (or arranged to have surveyed) individuals
who have made privacy complaints or Information Commissioner Review
applications to the OAIC, an explicit statement to that effect would be
appreciated.
The purpose of this request is to identity if the OAIC has ever conducted
any analysis into the quality of its processes, and if it has, what
results it garnered.
Yours faithfully,
Verity Pane
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Dear Ms Pane
A decision on your freedom of information request dated 14 June 2017 is
attached.
Regards
Raewyn Harlock | Assistant Director | FOI Dispute Resolution
Office of the Australian Information Commissioner
GPO Box 5218 SYDNEY NSW 2001 | [1]www.oaic.gov.au
Phone: +61 2 9284 9802 | Email: [2][email address]
Protecting information rights – advancing information policy
[3]OAIC banner for email sig
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WARNING: The information contained in this email may be confidential.
If you are not the intended recipient, any use or copying of any part
of this information is unauthorised. If you have received this email in
error, we apologise for any inconvenience and request that you notify
the sender immediately and delete all copies of this email, together
with any attachments.
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References
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Dear Raewyn,
Thank you for the background information. I am satisfied with the response here that no documents exist as the OAIC (in its current form) has never conducted any surveys on the effectiveness, efficiency, or satisfaction with its performance, from the public's perception (although that the OPC did previously).
I would encourage the OAIC to look at doing so in the future, especially given the cost effectiveness of such tools as Survey Monkey, and the benefits of such continual performance feedback from the public provides.
Yours sincerely,
Verity Pane