Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.      

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.     

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.    

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.   

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:   

o The [3]myplace portal for participants   
o The [4]myplace portal for providers   
o The [5]Participant Information Access (PIA) scheme   
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.     

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]     

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9. mailto:[email address]
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11. mailto:[NDIA request email]

Dear J. Finch

Freedom of Information Request: Acknowledgement

Thank you for your request of 13 March 2023, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Processing timeframes

Please be advised that due to a large increase in FOI requests over recent
months, we are currently experiencing delays in processing matters. As a
result, we are unlikely to process your matter within the legislative
deadlines. We are now seeking your agreement to extend the processing time
by an additional 30 days under section 15AA of the FOI Act. If you agree
to this extension, you can expect to receive a decision from us on or
before 12 May 2023.

If you do not agree to the proposed extension of time, or you do not
provide a response to our request, we may need to seek an extension of
time with the Information Commissioner under section 15AB of the FOI Act.
Therefore, we ask that you please provide a response by 5 April 2023.

A 30-day statutory period for processing your request commenced from 14
March 2023, in accordance with section 15(2A)(c) of the FOI Act.
Therefore, the legislated deadline is 12 April 2023.

Processing periods may be extended if we need to consult with third
parties or for other reasons. We will advise you if this happens.

Other ways to access information

The NDIA has other ways to access more quickly the documents and
information that we hold. Please visit our [1]Access to Information
webpage to find out more about accessing information through:

·       The [2]myplace portal for participants

·       The [3]myplace portal for providers

·       The [4]Participant Information Access (PIA) scheme

·       The [5]Information Publication Scheme (IPS)

You can also request data and statistics outside of the FOI Act. Please
visit our [6]Data and insights webpage for further information.

If you decide to access your documents from the above sources please
respond to this email by copying the below and we will withdraw your FOI
request.

Hello FOI Team,

Thank you for your email. I confirm that I withdraw the FOI request.

Many thanks

If we don’t hear from you that you are seeking documents through the ways
mentioned above, we will take it that you wish to maintain your Freedom of
Information request.

Further help

Please contact us at [7][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

Kind regards

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [8][NDIA request email]

[9]Title: NDIS delivered by the National Disability Insurance Agency

[10]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[11]Aboriginal and Torres Strait Islander flags graphic

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7. mailto:[NDIA request email]
8. mailto:[NDIA request email]
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Dear J.Finch

Thank you for your request for information.

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

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References

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