Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

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References

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1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
7. mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Bob Buckley

Freedom of Information Request: Acknowledgement

Thank you for your request of 23 February 2025 made under the Freedom of Information Act 1982 (FOI Act), for information held by the National Disability Insurance Agency (NDIA).

Scope of your Request

You have requested access to:

"...a) the data model documentation for the NDIS's PACE computer system that shows the form of the data describing NDIS participants, their goals, disabilities & impairments, and information used in developing, monitoring and reviewing their plans

b) information about carers and associates of NDIS particpants; and

c) the full meta-data description of the fields in the NDIS's PACE data model..."Irrelevant Information

Section 22 of the FOI Act allows an Agency to redact information from documents if that information would reasonably be regarded as irrelevant to a request for access.

Given the nature of your request, it does not seem that NDIA staff members' surnames and contact details would be relevant to you. Can you please send me a reply email confirming that such details are irrelevant to your request for access?

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing your request commenced from 23 February 2025. This 30-day period expires on 25 March 2025.

The 30-day period can be extended in a number of ways, including with your agreement.

I am therefore seeking your agreement to a 30-day extension of time under section 15AA of the FOI Act. If you agree to this extension, the new due date for us to decide on your request will be 25 April 2025.
We require this extension to allow the relevant business area more time. The business area is having difficulty responding to our request for documents due to their other operational functions.

We would also like to preserve your internal review rights.
If you do not agree and we are unable to process your request within the 30-day period, we will be deemed to have refused your request and you will not have a right to seek internal review of that decision. You will, however, retain your right to external review by the Australian Information Commissioner.

Please let us know if you agree by Tuesday 18 March 2025.

Disclosure Log

Subject to certain exceptions, documents released under the FOI Act will be published on the NDIA's disclosure log located on our website.

If you have any concerns about the publication of the documents you have requested, please contact me.

Next steps

Your request will be allocated to an authorised FOI decision-maker. The decision-maker may need to contact you to discuss a range of matters, including refining the scope of your request.

We will contact you using the email address you have provided. Please advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us at [NDIA request email].

Kind regards

Alana AFW410
Senior Freedom of Information Officer
Complaints Management and FOI Branch
National Disability Insurance Agency
T 1800 800 110 E [email address]

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.

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