Customer Service Charter
Dear Commonwealth Superannuation Corporation,
According to the ComSuper website they have Service Level Agreements (SLAs) in place with the Commonwealth Superannuation Corporation.
Under FOI I request a copy of all of the Service Level Agreements that the CSC has in place with ComSuper.
Yours faithfully,
Red
Dear Commonwealth Superannuation Corporation,
Accoring to the FOI Act, section 15:
(5) On receiving a request, the agency or Minister must:
(a) as soon as practicable but in any case not later than 14 days after the day on which the request is received by or on behalf of the agency or Minister, take all reasonable steps to enable the applicant to be notified that the request has been received.
14 days has elapsed since I submitted my request and I have not received notification from you that my request has been received. Please provide this and also indicate whether you will be providing me with a decision within 30 days as required by 15.5(b)?
...(b) as soon as practicable but in any case not later than the end of the period of 30 days after the day on which the request is received by or on behalf of the agency or Minister, take all reasonable steps to enable the applicant to be notified of a decision on the request (including a decision under section 21 to defer the provision of access to a document)
Yours faithfully,
Red
Dear Red
We acknowledge receipt of your request for a copy of all the Service Level Agreements that CSC has in place with ComSuper. We apologise for not providing you with this acknowledgement by 22 March. We will respond in due course.
Yours sincerely
Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)
Phone: +61 2 6263 6999
Fax: +61 2 6263 6900
GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au
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THIS EMAIL CONTAINS GENERAL ADVICE OR INFORMATION ONLY
The information in this email is general information only and has been prepared without taking into account your personal objectives, financial situation or needs. You should consider any advice in this email in light of your personal objectives, financial situation or needs before acting on it. You may wish to consult a licensed financial planner to do this. If you are looking at acquiring a financial product you should obtain a Product Disclosure Statement and consider its contents before making any decisions
SECURITY WARNING
This electronic communication (including any attached files) may contain confidential and/or legally privileged information and is intended only for the use of the person to whom it is addressed. If you are not the intended recipient, you do not have permission to read, use, disseminate, distribute, copy or retain any part of this communication or its attachments in any form. If this e-mail was sent to you by mistake, please take the time to notify the sender so that they can identify the problem and avoid any more mistakes in sending email to you. The unauthorised use of information contained in this communication or its attachments may result in legal action against any person who uses it.
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CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601
-----Original Message-----
From: Red [mailto:[FOI #74 email]]
Sent: Saturday, 23 March 2013 10:57 AM
To: Secretary CSC
Subject: Re: Freedom of Information request - Customer Service Charter
Dear Commonwealth Superannuation Corporation,
Accoring to the FOI Act, section 15:
(5) On receiving a request, the agency or Minister must:
(a) as soon as practicable but in any case not later than 14 days
after the day on which the request is received by or on behalf of
the agency or Minister, take all reasonable steps to enable the
applicant to be notified that the request has been received.
14 days has elapsed since I submitted my request and I have not
received notification from you that my request has been received.
Please provide this and also indicate whether you will be providing
me with a decision within 30 days as required by 15.5(b)?
...(b) as soon as practicable but in any case not later than the
end of the period of 30 days after the day on which the request is
received by or on behalf of the agency or Minister, take all
reasonable steps to enable the applicant to be notified of a
decision on the request (including a decision under section 21 to
defer the provision of access to a document)
Yours faithfully,
Red
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Please use this email address for all replies to this request:
[FOI #74 email]
Write your response as plain text. Only send PDF documents as a
last resort. Government guidelines make it clear that PDF is not an
acceptable format for you to use in the delivery of government
information.
http://www.righttoknow.org.au/help/offic...
Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.righttoknow.org.au/help/offic...
If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.
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Dear Mr Carberry,
Thank you for your acknowledgement. I look forward to receiving your response.
Yours sincerely,
Red
Dear Red
I refer to your FOI request of 8 March 2013 for:
"... a copy of all of the Service Level Agreements
that the CSC has in place with ComSuper."
Copies of the following documents are attached as per your request:
1. SLA Header document for the APS Schemes
2. SLA Schedule A - PSSap
3. SLA Schedule B - PSS_CSS services
4. SLA Schedule C - ARIA (now CSC) services
5. SLA 11-13- Final - 2011_06_28 (Military Schemes SLA)
Yours sincerely
Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)
Phone: +61 2 6263 6999
Fax: +61 2 6263 6900
GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au
--------------------------------------------------------------------
THIS EMAIL CONTAINS GENERAL ADVICE OR INFORMATION ONLY
The information in this email is general information only and has been prepared without taking into account your personal objectives, financial situation or needs. You should consider any advice in this email in light of your personal objectives, financial situation or needs before acting on it. You may wish to consult a licensed financial planner to do this. If you are looking at acquiring a financial product you should obtain a Product Disclosure Statement and consider its contents before making any decisions
SECURITY WARNING
This electronic communication (including any attached files) may contain confidential and/or legally privileged information and is intended only for the use of the person to whom it is addressed. If you are not the intended recipient, you do not have permission to read, use, disseminate, distribute, copy or retain any part of this communication or its attachments in any form. If this e-mail was sent to you by mistake, please take the time to notify the sender so that they can identify the problem and avoid any more mistakes in sending email to you. The unauthorised use of information contained in this communication or its attachments may result in legal action against any person who uses it.
--------------------------------------------------------------------
CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601
-----Original Message-----
From: Red [mailto:[FOI #74 email]]
Sent: Friday, 8 March 2013 8:33 AM
To: Secretary CSC
Subject: Freedom of Information request - Customer Service Charter
Dear Commonwealth Superannuation Corporation,
According to the ComSuper website they have Service Level
Agreements (SLAs) in place with the Commonwealth Superannuation
Corporation.
Under FOI I request a copy of all of the Service Level Agreements
that the CSC has in place with ComSuper.
Yours faithfully,
Red
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #74 email]
Is [email address] the wrong address for Freedom of
Information requests to Commonwealth Superannuation Corporation? If
so, please contact us using this form:
http://www.righttoknow.org.au/help/contact
Write your response as plain text. Only send PDF documents as a
last resort. Government guidelines make it clear that PDF is not an
acceptable format for you to use in the delivery of government
information.
http://www.righttoknow.org.au/help/offic...
Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.righttoknow.org.au/help/offic...
If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
Dear Michael Carberry,
Thank you for providing copies of these documents and for also publishing them to the CSC Disclosure Log.
I note that the documents appear to be dated from 2011, despite there being a reference to annual reviews of these documents. Can you please confirm that these are the current SLAs?
Yours sincerely,
Red
Dear Red
I can confirm that the SLA documents that were provided to you and published on the CSC website are the current versions.
Yours sincerely
Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)
Phone: +61 2 6263 6999
Fax: +61 2 6263 6900
GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au
--------------------------------------------------------------------
THIS EMAIL CONTAINS GENERAL ADVICE OR INFORMATION ONLY
The information in this email is general information only and has been prepared without taking into account your personal objectives, financial situation or needs. You should consider any advice in this email in light of your personal objectives, financial situation or needs before acting on it. You may wish to consult a licensed financial planner to do this. If you are looking at acquiring a financial product you should obtain a Product Disclosure Statement and consider its contents before making any decisions
SECURITY WARNING
This electronic communication (including any attached files) may contain confidential and/or legally privileged information and is intended only for the use of the person to whom it is addressed. If you are not the intended recipient, you do not have permission to read, use, disseminate, distribute, copy or retain any part of this communication or its attachments in any form. If this e-mail was sent to you by mistake, please take the time to notify the sender so that they can identify the problem and avoid any more mistakes in sending email to you. The unauthorised use of information contained in this communication or its attachments may result in legal action against any person who uses it.
--------------------------------------------------------------------
CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601
-----Original Message-----
From: Red [mailto:[FOI #74 email]]
Sent: Thursday, 11 April 2013 9:13 AM
To: Michael Carberry
Subject: RE: Freedom of Information request - Customer Service Charter
Dear Michael Carberry,
Thank you for providing copies of these documents and for also
publishing them to the CSC Disclosure Log.
I note that the documents appear to be dated from 2011, despite
there being a reference to annual reviews of these documents. Can
you please confirm that these are the current SLAs?
Yours sincerely,
Red
-----Original Message-----
Dear Red
I refer to your FOI request of 8 March 2013 for:
"... a copy of all of the Service Level Agreements
that the CSC has in place with ComSuper."
Copies of the following documents are attached as per your request:
1. SLA Header document for the APS Schemes
2. SLA Schedule A - PSSap
3. SLA Schedule B - PSS_CSS services
4. SLA Schedule C - ARIA (now CSC) services
5. SLA 11-13- Final - 2011_06_28 (Military Schemes SLA)
Yours sincerely
Michael Carberry
Enquiries and Complaints Manager
Commonwealth Superannuation Corporation (CSC)
Phone: +61 2 6263 6999
Fax: +61 2 6263 6900
GPO Box 1907, Canberra City ACT 2601
www.csc.gov.au
CSC: AFSL 238069 ABN 48 882 817 243 RSE L0001397
CSS: RSE R1004649
MSBS: RSE R1000306
PSS: RSE R1004595
PSSap: RSE R1004601
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #74 email]
Write your response as plain text. Only send PDF documents as a
last resort. Government guidelines make it clear that PDF is not an
acceptable format for you to use in the delivery of government
information.
http://www.righttoknow.org.au/help/offic...
Disclaimer: This message and any reply that you make will be
published on the internet. Our privacy and copyright policies:
http://www.righttoknow.org.au/help/offic...
If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI page.
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