IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please be aware that there has been a
significant increase in the number of FOI requests received and that there
may be delays in the processing of your request. Please do not send
duplicate emails as this may also cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, please refer to the
online VEVO Request for Reference Number form, which is accessible at
[4]https://www.border.gov.au/about/corporat....

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [5]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here.  Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [8]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[11]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[12]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [13]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[14]here. The FOI Section does not process these forms. 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·         in a visa application

·         on a passenger card or

·         in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [15]Form 1023 to the Department. Details of our offices
located around the world can be found [16]here. The FOI Section does not
process these forms. 

Duty Free concessions

Information relating to duty free concessions can be found [17]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [18]here.

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 16 December 2016

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://www.border.gov.au/about/corporat...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. http://www.border.gov.au/Forms/Documents...
9. http://www.border.gov.au/Trav/Citi
10. http://www.border.gov.au/FormsAndDocumen...
11. http://www.border.gov.au/Forms/Documents...
12. http://www.border.gov.au/Lega/Lega/Form/...
13. http://www.border.gov.au/Forms/Documents...
14. http://www.border.gov.au/about/contact/o...
15. http://www.border.gov.au/Forms/Documents...
16. http://www.border.gov.au/about/contact/o...
17. http://www.border.gov.au/Trav/Ente/Duty-...
18. http://www.border.gov.au/about/contact/m...

UNCLASSIFIED

Our references: FA 17/04/00514; ADF2017/40166

Dear Mr West

Please find attached the acknowledgement of receipt for your recent FOI
Request.

Please do not hesitate to contact me should you wish to discuss.

Yours sincerely

Karen Chapman

FOI Officer / Freedom of Information Section

Freedom of Information, Privacy & Records Management Branch / Corporate
Services Division

Corporate Group

Department of Immigration and Border Protection

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

UNCLASSIFIED

Our references: FA 17/04/00514; ADF2017/40166

Dear Mr West

Please find attached the acknowledgement of receipt for your recent FOI
Request. 

Please do not hesitate to contact me should you wish to discuss.

Yours sincerely

Karen Chapman

FOI Officer / Freedom of Information Section

Freedom of Information, Privacy & Records Management Branch / Corporate
Services Division

Corporate Group

Department of Immigration and Border Protection

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

UNCLASSIFIED

Our references: FA 17/04/00514; ADF2017/40166

Dear Mr West

I refer to your request for access to documents relating to:

           Any contract between IHMS and the Department of Immigration for
the provision of services on Nauru from 2012 to present.

The current due date for your request is 17 May 2017. Due to the number of
requests currently being processed by our office, we will not be able to
finalise your request by the original due date. 

The Department seeks your agreement (under s.15AA of the FOI Act) to
extend the timeframe for the processing of your request by 30 days.  This
would extend the due date for your request to Wednesday 14 June 2017.

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Tuesday 16 May
2017.

Please do not hesitate to contact me should you wish to discuss.

with regards,

Helen Simons

FOI Officer | Freedom of Information Section

Freedom of Information, Privacy & Records Management Branch

Corporate Services Division | Corporate Group

Department of Immigration and Border Protection
E: [1][email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

UNCLASSIFIED

Our references: FA 17/04/00514; ADF2017/40166

Dear Mr West,

I refer to your FOI request received on 17 April 2017, seeking access to
the following:

Any contract between IHMS and the Department of Immigration for the
provision of services on Nauru from 2012 to present.

The relevant business area has advised that all the documents relevant to
your request have been released publicly, with administrative redactions
made, on the Parliament of Australia website. This release was made in
response to ‘Senate Estimates Questions on Notice’ for the Senate Standing
Committee on Legal and Constitutional Affairs on 7 April 2017.

These documents can be accessed by following this link:

[1]http://www.aph.gov.au/Parliamentary_Busi...

 a. Then click ‘Additional Documents’ on the right of the page, below the
heading ‘About this inquiry’
 b. Then click ‘Answers to Questions on Notice’ below ‘See Also’ and the
documents can be downloaded under the PDF link #9 titled ‘Department
of Immigration and Border Protection - answer to question on notice re
IHMS contract - hearing 15 March 2017 (received 7 April 2017)’

As the documents relevant to your request are publicly available the
Department intends withdrawing your request on Wednesday 7 June 2017.

If you disagree with this proposed action, or wish to discuss please
contact [2][email address] by COB Tuesday 6 June 2017.

with regards,

Helen Simons

FOI Officer | Freedom of Information Section

Freedom of Information, Privacy & Records Management Branch

Corporate Services Division | Corporate Group

Department of Immigration and Border Protection
E: [3][email address]

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.aph.gov.au/Parliamentary_Busi...
2. mailto:[email address]
3. mailto:[email address]

UNCLASSIFIED

Dear Mr West,

Further to the advice below, as we did not receive a response from you
this FOI request has now been withdrawn.

with regards,

Helen Simons

FOI Officer | Freedom of Information Section

Freedom of Information, Privacy & Records Management Branch

Corporate Services Division | Corporate Group

Department of Immigration and Border Protection
E: [1][email address]

UNCLASSIFIED

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