IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please be aware that there has been a
significant increase in the number of FOI requests received and that there
may be delays in the processing of your request. Please do not send
duplicate emails as this may also cause delays in processing times.

 

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

 

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

 

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

 

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

 

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [4]here.

 

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[5]here.  Please note that the Department is unable to assist you in this
regard.

 

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [6]here.

 

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [7]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

 

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [8]here.

 

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [9]here. Details on where to
send your request may be found on page 1 and 2 of the Form. This request
will not be actioned by the FOI Section.

 

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[10]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

 

Update Passport Details

Information on how to update your address or passport details can be found
[11]here.

 

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [12]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[13]here. The FOI Section does not process these forms. 

 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·        in a visa application

·        on a passenger card or

·        in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [14]Form 1023 to the Department. Details of our offices
located around the world can be found [15]here. The FOI Section does not
process these forms. 

 

Duty Free concessions

Information relating to duty free concessions can be found [16]here.

 

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, trave or trade, including brining goods in and
out of Australia, please refer to our general enquiries web form [17]here.

 

 

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 30 September 2016

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. http://www.border.gov.au/about/contact/o...
5. https://www.mara.gov.au/
6. https://www.border.gov.au/Trav/Visa/Immi...
7. http://www.border.gov.au/Forms/Documents...
8. http://www.border.gov.au/Trav/Citi
9. http://www.border.gov.au/FormsAndDocumen...
10. http://www.border.gov.au/Forms/Documents...
11. http://www.border.gov.au/Lega/Lega/Form/...
12. http://www.border.gov.au/Forms/Documents...
13. http://www.border.gov.au/about/contact/o...
14. http://www.border.gov.au/Forms/Documents...
15. http://www.border.gov.au/about/contact/o...
16. http://www.border.gov.au/Trav/Ente/Duty-...
17. http://www.border.gov.au/about/contact/m...

Our references: FA 16/11/00706; ADF2016/68260

 

Good morning

 

Acknowledgement of Freedom of Information Access request

 

This email refers to an access request received under the Freedom of
Information Act 1982 (the FOI Act) on 10 November 2016, seeking access to:

 

'the contract between Save the Children and the Department of Immigration
for the provision of services on Nauru'

 

Your request has been allocated FOI request number FA 16/11/00706. Please
include your FOI request number in all correspondence with the Freedom of
Information (FOI) Section.

 

Timeframe for request

The statutory time frame provided under the FOI Act for processing
requests is a standard 30 calendar days. Due to the unprecedented number
of requests currently being received by the Department, our processing
times have increased.

 

We appreciate your patience and understanding during this busy time and we
will endeavour to finalise your request as soon as possible. Although we
endeavour to have all requests finalised within the statutory timeframes,
this is not practicable at this time.  Requests that are outside the
processing timeframes under the FOI Act will still continue to be
processed by the Department.

FOI requests will generally be processed in the order that they are
received. As the number of cases on-hand continues to increase, we are
unable to give you an exact date for the finalisation of your request. In
some cases where a request is specific and is seeking to access a single
document the Department may process this type of request within the 30 day
timeframe.

 

Request for an extension of time

For the reasons outlined above the Department seeks your agreement under
s.15AA of the FOI Act to extend the timeframe for the processing of your
request by 30 days.

 

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Wednesday, 16
November 2016.

 

Exclusion of non-SES staff personal details and SES telephone contact
details

The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.

 

Contacting the FOI Section

If you wish to discuss your access request you may contact the FOI Section
using the details provided below

 

Yours sincerely

 

FOI Officer

Freedom of Information Section

Information Management Branch | Corporate Services Division

Corporate Group

Department of Immigration and Border Protection
E: [1][email address]

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

UNCLASSIFIED

Our references: FA 16/11/00706; ADF2016/68260

 

Dear Mr Hirsch

 

I refer to your FOI request received on 10 November 2016, seeking access
to the following:

 

'the contract between Save the Children and the Department of Immigration
for the provision of services on Nauru'

 

Please refer to the attached documents previously released by the
Department in January 2015 that relate to your FOI request.    

 

As per the advice in the attached letter, the Department considers your
FOI request withdrawn unless you advise otherwise.

 

Please do not hesitate to contact me should you wish to discuss.

 

Regards

 

 

Rudi Rajic
Freedom of Information Officer

Information Management Branch | Corporate Services Division

Corporate Group

Department of Immigration and Border Protection

E: [1][email address] 

 

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
DIBP respects your privacy and has obligations under the Privacy Act 1988.
 

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]