Complaints to MARA

** This is an automated response. Please do not reply to this email **

IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application.

Details of our offices located around the world can be found [3]here.

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal. If you do not have the
necessary reference numbers to access the VEVO portal, you should contact
the office where you lodged your visa application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application. Details of our
offices located around the world can be found [4]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[5]here. Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [6]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [7]here. Details on where to send
your completed form may be found on page 8 of the Form. This form will
not be actioned by the FOI Section.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [8]here.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [9]here. Details on where to
send your request may be found on page 1 and 2 of the Form. This request
will not be actioned by the FOI Section.

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[10]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

Update Passport Details

Information on how to update your address or passport details can be found
[11]here.

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [12]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[13]here. The FOI Section does not process these forms.

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

· in a visa application

· on a passenger card or

· in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

You should submit [14]Form 1023 to the Department. Details of our offices
located around the world can be found [15]here. The FOI Section does not
process these forms.

Duty Free concessions

Information relating to duty free concessions can be found [16]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [17]here.

Thank you

Information updated 20 November 2017

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
DIBP respects your privacy and has obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

UNCLASSIFIED

In reply please quote:

FOI Request: FA 17/11/00943

File Number: ADF2017/125823

Dear Ms Potaka

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 23 November 2017 seeking access
to documents held by the Department of Immigration and Border Protection
(the Department) under the Freedom of Information Act 1982 (the FOI Act).

You have requested access to the following:

Can you please provide information in relation to registered migration
agent, Geoffrey Samuel Ward MARN: 0851489. I would like the following
details about any complaints made about Mr Ward, to MARA or the DIBP, in
the past 12 months:
-The date of the complaint
-The nature of the complaint
-The outcome/response to the complaint
I also seek a schedule of any documents captured by this request.

Your request was received by the Department on 23 November 2017 and has
been allocated FOI request number FA 17/11/00943. Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

Exclusion of non-SES staff personal details and SES telephone contact
details

The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.

Publication of document

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[1][email address].

FOI Officer | Freedom of Information Section

FOI, Privacy and Records Management Branch

Corporate Services Division

Department of Immigration and Border Protection

UNCLASSIFIED

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
DIBP respects your privacy and has obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

For-Official-Use-Only

Our references: FA 17/11/00943; ADF2017/125823

Good afternoon Ms Potaka

I refer to your request for access to documents relating to:

“Can you please provide information in relation to
registered migration agent, Geoffrey Samuel Ward MARN: 0851489. I would
like the following details about any complaints made about Mr Ward, to
MARA or the DIBP, in the past 12 months:

- The date of the complaint

- The nature of the complaint

- The outcome/response to the complaint

I also seek a schedule of any documents captured by this request”

The current due date for your request is 25/12/2017 Due to the number of
requests currently being processed by our office, and due to the holiday
period, we may not be able to finalise your request by the original due
date.

The Department seeks your agreement (under s.15AA of the FOI Act) to
extend the timeframe for the processing of your request by 30 days. This
would extend the due date for your request to 24 January 2017.

It would assist the Department in managing its FOI caseload if you could
provide a response to this request by close of business, Thursday 21
December 2017.

Please do not hesitate to contact me should you wish to discuss.

Yours sincerely

Karlee Pymont

FOI Officer

FOI, Privacy and Records Management Branch

Corporate Services

Department of Immigration and Border Protection

[FOI #4214 email]E:
[1][email address]

For-Official-Use-Only

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
DIBP respects your privacy and has obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. mailto:[email address]

For-Official-Use-Only
Dear Ms Potaka

Thank you for your response. Please note that the due date has been extended by 15 days. In this instance the due date falls on a Sunday outside of business hours, please note this will result in the due date falling to the following Monday (8th Jan).

FOI Officer

FOI, Privacy and Records Management Branch
Corporate Services
Department of Immigration and Border Protection

E: [email address]

For-Official-Use-Only

show quoted sections

Signed decision FA 17 11 00943.pdf

813K Download View as HTML

Our references: FA 17/11/00943; ADF2017/125823

Dear Ms Potaka,

I refer to your FOI request received on 23 November 2017, seeking access
to the following:

" Can you please provide information in relation to registered migration
agent, Geoffrey Samuel Ward MARN: 0851489. I would like the following
details about any complaints made about Mr Ward, to MARA or the DIBP, in
the past 12 months:
-           The date of the complaint
-           The nature of the complaint
-           The outcome/response to the complaint
I also seek a schedule of any documents captured by this request.”

The Department has made a decision on this request. Please see attached
the signed decision letter.

This request has now been closed.

Yours sincerely

FOI Officer | FOI, Privacy and records Management Branch

Corporate Services

Department of Home Affairs

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

Right to Know

1 Attachment

Want to know something?

Act on what you've learnt

Requests like this

Processing of FOI requests

AAT Disclosure Log - access to documents

NDIS Registered Service Providers List

Eligibility of persons applying for the Community Support Program

List of Standard (Non-Accredited) Business Sponsors

Labour Agreements

Outcomes of visa applications by registered v unregistered agents

Number of applications lodged and decisions made to Iranian citizens in the Skilled Migration category?

Documents related to recruitment agency

Reporting on the Legal Services Directions

Right to Know