Better customer service for partcipants from a range of backgrounds and locations
Dear National Disability Insurance Agency,
On page 4 of building a new NDIS Pathways program as of June 2019:
1.0 What were the resources developed to ensure connection to interpreting services when working with the NDIA?
2.0 what are the training resources on:
a) Disability Rights
b) LGBTIQA issues and disability
c) Aboriginal and Torres Strait Islander cultural awareness training
d) Cultural and linguistic diversity training.
The information sought is a copy of all training manuals, audiovisual material used. Which organisations were contracted to provide the training? Is the training continuing or has been discontinued.
Yours faithfully,
Brian Cooper
Hello and thank you for writing to the FOI inbox.
Please be advised that during the upcoming holiday period, the NDIA
offices will be closed from Friday 24 December 2021 until Tuesday 4
January 2022.
As such, if you make an FOI request that falls due during this period, we
will be unable to process it by the relevant deadline. Our FOI officers
will be in touch to discuss a short extension of time with you to allow
for processing as quickly as possible.
If we receive an FOI request from you during the period of shut down,
noted above, our staff will not be able to commence processing the matter
or respond to any queries until Tuesday 4 January 2022.
If you are requesting your personal documents only, please consider
submitting your request through [1][email address] or
through our [2]Participant Information Access (PIA) web-form.
Kind regards
NDIA FOI Team
Email: [3][email address]
References
Visible links
1. mailto:[email address]
2. https://aus01.safelinks.protection.outlo...
3. mailto:[email address]
Dear Brian Cooper
Freedom of Information Request: Acknowledgement
Thank you for your correspondence under the Freedom of Information Act
1982 (FOI Act) for copies of documents held by the National Disability
Insurance Agency (NDIA), which was received by the NDIA via the FOI inbox
on 19 January 2022.
Scope of your request
You have requested access to the following documents about the National
Disability Insurance Scheme (NDIS):
"...On page 4 of building a new NDIS Pathways program as of June 2019:
1.0 What were the resources developed to ensure connection to interpreting
services when working with the NDIA?
2.0 what are the training resources on:
a) Disability Rights
b) LGBTIQA issues and disability
c) Aboriginal and Torres Strait Islander cultural awareness training
d) Cultural and linguistic diversity training.
The information sought is a copy of all training manuals, audiovisual
material used. Which organisations were contracted to provide the
training? Is the training continuing or has been discontinued."
Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).
Processing timeframes
A 30-day statutory period for processing your request commenced from 20
January 2022, in accordance with section 15(2A)(c). You should, therefore,
expect a decision from us by 18 February 2022.
The period may be extended if we need to consult with third parties or for
other reasons. We will advise you if this happens.
Charges
We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.
Disclosure Log
Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.
If you have any concerns about the publication of information you have
requested, please contact us.
Further help
Please contact us at [1][NDIA request email] if you have any questions or need
help.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Yours sincerely
Freedom of Information Officer
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
Dear Brian Cooper
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.
Due to the size of the documents they have been split across 6 emails,
this being Part 1 of 6.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
Dear Brian Cooper
Thank you for your request for information.
Please find attached documents in relation to your request. If you
require these in a different format, please let us know.
Due to the size of the documents they have been split across 6 emails,
this being Part 2 of 6.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
Dear Brian Cooper
Thank you for your request for information.
Please find attached documents in relation to your request. If you
require these in a different format, please let us know.
Due to the size of the documents they have been split across 6 emails,
this being Part 6 of 6.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Freedom of Information Officer
Parliamentary, Ministerial and FOI Branch
Government Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]Title: NDIS delivered by the National Disability Insurance Agency
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]