Article labels 2

Currently waiting for a response from National Disability Insurance Agency, they should respond promptly and normally no later than (details).

Dear National Disability Insurance Agency,

As per the Freedom of Information Act I am requesting access to documents within the following scope:

A list of all possible “Article labels” for NDIA documents, including:
- “PACE user role names” (eg. “dc_users_reviewofficer”)
- “Topics” (eg. “t_planchanges”)
- “Case names” (eg. “dc_case_planchange”)
- “Ownership” (eg. “own_sgplanchangesandconnections”)

Article labels can be found found at the end of most Knowledge Articles, between the "Next steps" and "Version control" sections.

This is the second request I'm making for this information. FOI REF 24/25-0520 resulted in a decision that the documents did not exist. I find it highly improbable that a document does not exist or the information couldn't be compiled into a document for release under FOI, as the use of article label tags is standardised across multiple internal documents. It doesn't make sense that the article labels would be conceived of and manually included by document authors without any wider guidance or master list to refer to.

I suggest beginning your search by contacting the authors of the following documents where the article labels have been used to inquire about their origin:

- Knowledge Article Add and link evidence to a case V4 2024-03-08, Amended by JS0082 (FOI 24/25-0754)
- Knowledge Article Check decision legislative timeframes V2.0 2023-11-21, Amended by EMN960 (FOI 24/25-0883)
- Knowledge Article Check eligibility – EI – likely to improve or reduce deterioration of functional capacity or strengthen informal supports V3.0 2024-09-23, Amended by IIW664 (FOI 24/25-0999)
- Knowledge Article How to complete the access request case form V90. 2024-09-25, Amended by JC0088 (FOI 24/25-0754)

It also seems plausible that they are generated automatically by the business system; in which case an administrator should hold the information I'm requesting.

Yours faithfully,

Paul Carter

foi, National Disability Insurance Agency

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  

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