Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.      

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.     

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.    

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.   

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:   

o The [3]myplace portal for participants   
o The [4]myplace portal for providers   
o The [5]Participant Information Access (PIA) scheme   
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.     

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]     

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/participants/usi...
4. https://www.ndis.gov.au/providers/workin...
5. https://www.ndis.gov.au/about-us/policie...
6. https://www.ndis.gov.au/about-us/policie...
7. https://data.ndis.gov.au/
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://nccchat.ndis.gov.au/i3root/
11. mailto:[NDIA request email]

Dear B

Freedom of Information Request: Acknowledgement 

Thank you for your request of 25 October 2023, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA). 

Scope of Your Request

You have requested access to the following documents:

“…copies of all current practice guides/guidelines, standard operating
procedures, and assessment tools used to assess NDIS access requests and
internal reviews relating to access requests.”

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant). 

Processing timeframes 

A 30-day statutory period for processing your request commenced from 26
October 2023, in accordance with section 15(2A)(c) of the FOI Act. You
should, therefore, expect a decision from us by 24 November 2023. 

This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens. 

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.  

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.

If you have any concerns about the publication of information you have
requested, please contact us.

Further help 

Please contact us at [1][NDIA request email] if you have any questions or need
help. 

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. 

Freedom of Information Officer 

Parliamentary, Ministerial and FOI Branch 

Government Division 

National Disability Insurance Agency 

E: [2][NDIA request email]  

[3]Title: NDIS delivered by the National Disability Insurance Agency 

[4]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[5]Aboriginal and Torres Strait Islander flags graphic 

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Dear B 

Thank you for your request for information. 

You have requested access to the following documents:

“…copies of all current practice guides/guidelines, standard operating
procedures, and assessment tools used to assess NDIS access requests and
internal reviews relating to access requests.”

We have undertaken reasonable searches and consulted with relevant NDIA
staff in our Service, Guidance and Practice (SG&P) branch who could be
expected to be able to identify documents within the scope of your
request.

SG&P have identified 2 documents published on the NDIS website that are
relevant to your request. You can access these 2 documents using the links
below:

o [1]Applying to the NDIS | NDIS
o [2]Reviewing our decisions | NDIS

Given the documents and information you are seeking are publicly
available, we are closing your request.

Please contact us at [3][NDIA request email] if you have any questions or
require help. 

Thank you. 

Kind regards 

Miriam

Freedom of Information Officer 

Parliamentary, Ministerial and FOI Branch 

Government Division 

National Disability Insurance Agency 

E: [4][NDIA request email]  

[5]Title: NDIS delivered by the National Disability Insurance Agency 

[6]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[7]Aboriginal and Torres Strait Islander flags graphic 

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