A copy of all “Advice Support Tool” documents.
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents:
[ START SCOPE OF REQUEST ]
- A copy of all “Advice Support Tool” documents held by the NDIA.
I agree for the surnames and contact details of any staff to be redacted, but please otherwise provide the documents in their entirety.
[ END SCOPE OF REQUEST ]
Note: Known examples of “Advice Support Tool” documents include the two released previously under FOI 23/24-1328, titled "Advice Support Tool – Capacity Building – Exercise Physiology" and "Advice Support Tool – Continence", as listed on the disclosure log.
I look forward to your response.
Kind regards,
Emily Lacey
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Emily Lacey
Freedom of Information Request: Acknowledgement
Thank you for your request of 6 September 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ A copy of all “Advice Support Tool” documents held by the NDIA.
I agree for the surnames and contact details of any staff to be redacted,
but please otherwise provide the documents in their entirety.”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 7 September 2024. This
30-day period expires on 7 October 2024.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests. I am therefore seeking your agreement to a 30-day
extension of time under section 15AA of the FOI Act. If you agree to this
extension, the new due date for us to decide on your request will be 6
November 2024.
If you do not agree and we are unable to process your request within the
30-day period expiring on 7 October 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.
Please let us know if you agree by 1 October 2024.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].
Regards
Mykal
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear Mykal,
As stated in my original email, I agree for the surnames and contact details of any staff to be redacted.
Regarding an extension of time:
I do not give my consent for the full 30 days you have requested. I agree to an additional 15 days, making the new decision deadline Monday October 21st 2024. Please endeavour to complete the request by that date. I will not provide any further extension of time beyond this 15 days, as it has become clear that doing so is of no real benefit to me.
Kind regards,
Emily Lacey
Dear Mykal,
I didn’t receive a response after I suggested a 15 day extension for this request until Monday the 21st of October, instead of the 30 days you requested. Can you please confirm whether this request has already been deemed and is now a week overdue, or whether the extension was accepted and you’ve still got 1 week left?
I would really like to please receive the documents now, or at least a response giving me an update on the request status.
Kind regards,
Emily Lacey
Hi Emily,
Thank you for your email, I acknowledge your previous correspondence
declining our request for a 30-day extension of time under section 15AA of
the FOI Act.
I note your endorsement of a 15-day extension of time, making the new due
date of 21 October 2024.
Your request has been allocated to an authorised FOI decision-maker.
In the meantime, if you have any questions or need help, please contact us
at [1][email address].
Kind Regards
Kate
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear Kate,
I hate to tell you something you already know, but this request is 8 days overdue and the agency has now had 53 days to process it. Do you please have an update on when I can expect the documents?
Kind regards,
Emily Lacey
Hi Emily,
Thank you for your email, I apologise for the delay.
Your request has now been assigned to an authorised decision maker and the
Internal Consultation process has commenced.
Unfortunately, I cannot advise you of a date this request will be
completed, however, we endeavour to have this request finalised as soon as
practically possible.
Kind Regards
Kate
Senior Freedom of Information Officer
Governance, Risk & Legal - Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
E [1][email address]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
Dear Emily
Please find attached correspondence in relation to your request. If you
require this in a different format, please let us know.
If you have any questions or require help please contact us at
[1][NDIA request email].
Thank you.
Kind regards
Kate
Senior Freedom of Information Officer
Complaints Management and FOI Branch
General Counsel Division
National Disability Insurance Agency
E: [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]