Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.      

If your email relates to an FOI application made under the
Commonwealth Freedom of Information Act 1982 (FOI Act), we will respond to
you as soon as practicable.     

This email address is for applications under the FOI Act only. Our team is
unable to respond to non-FOI related enquiries sent to this email address.
Any correspondence received that is not related to an FOI request will not
be responded to or forwarded.    

Please be aware: due to a high volume of requests, our ability to respond
to you in a timely manner has been affected. However, we will action your
request as soon as possible. In addition, we are currently experiencing
delays in processing FOI requests. As a result, whilst we will endeavour
to process your matter within the [1]legislative deadlines, we may need to
ask for an extension of time. We appreciate your understanding if this is
required.   

The NDIA has a number of other ways to access the documents and
information that we hold. Please visit our [2]Access to
Information webpage to find out more about accessing information
through:   

o The [3]myplace portal for participants   
o The [4]myplace portal for providers   
o The [5]Participant Information Access (PIA) scheme   
o The [6]Information Publication Scheme (IPS)  

You can also request data and statistics outside of the FOI Act. Please
visit our [7]Data and insights webpage page for further information. 

Information about how to make an FOI request can be found on our
website: [8]Freedom of Information | NDIS. The FOI Act sets out the
criteria that must be met for a request to be considered. The request you
send us must:    

o be in writing    
o state that the request is an application for the purposes of the FOI
Act    
o provide enough information to allow us to identify the documents you
are requesting    
o provide an address for reply, either electronic or hard copy.     

If you have questions about making an FOI request, or to enquire about a
current FOI request, please email us with your preferred contact method
and an FOI Decision Maker will contact you.  

Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]NDIA Web Chat
(ndis.gov.au). Alternatively, you can also contact us by phoning 1800 800
110.   

Kind regards   

Freedom of Information Team  
Parliamentary, Ministerial and FOI Branch  
Government Division  
National Disability Insurance Agency  
E: [11][NDIA request email]     

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/participants/usi...
4. https://www.ndis.gov.au/providers/workin...
5. https://www.ndis.gov.au/about-us/policie...
6. https://www.ndis.gov.au/about-us/policie...
7. https://data.ndis.gov.au/
8. https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
10. https://nccchat.ndis.gov.au/i3root/
11. mailto:[NDIA request email]

hide quoted sections

Dear Karen Dempsey

Thank you for your request of 1 November 2023, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Unless you advise otherwise, we will take it that you agree to names and
contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).

Processing timeframes

A 30-day statutory period for processing your request commenced from 2
November 2023 in accordance with section 15(2A)(c) of the FOI Act.
Therefore the due date for a decision on access was 1 December 2023.  I
note this time has lapsed resulting in your request being a deemed refusal
under section 15AC of the FOI Act. I have only recently been allocated
your matter and I advise that I am happy to continue to process your
request. 

This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens. 

Scope:

From your request below, I understand you are requesting the following
documents from NDIA:

 1. Practice Guide - Disability-Related Health Supports
 2. Practice Guide - Understanding Therapy Supports
 3. Standard Operating Procedure documents related to “Disability-Related
Health Supports” and “Therapy Supports”

Further help

Please contact us at [1][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

Kind Regards

Misty

She/Her

Assistant Director FOI

Governance, Risk & Legal - Complaints Management & FOI

General Counsel Division

National Disability Insurance Agency

I work Monday - Friday

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

From: Karen Dempsey [5][FOI #10831 email]
Sent on: Wednesday, November 1, 2023 5:12:45 AM
To: foi [6][NDIA request email]
Subject: Freedom of Information request - 1. “Practice Guide -
Disability-Related Health Supports” 2. “Practice Guide -
Understanding Therapy Supports”
   
Categories: Bri; For sig matter review
   

[You don't often get email from
[7][FOI #10831 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following documents as referred to in “Practice Guide -
Determine Reasonable and Necessary Supports” —

1. “Practice Guide - Disability-Related Health Supports”

2. “Practice Guide - Understanding Therapy Supports”

And additionally —

3. The “Standard Operating Procedure” documents related to
“Disability-Related Health Supports” and “Therapy Supports”

4. If "V25.0 (updated 2021-01-13)" of "Practice Guide - Determine
Reasonable and Necessary Supports" is not the most recent version of this
document currently in use, I also request access to the most current
version of the "Practice Guide - Determine Reasonable and Necessary
Supports" document.

Kind regards,

Karen Dempsey

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[9][FOI #10831 email]

Is [10][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[11]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[12]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
3. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #10831 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #10831 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #10831 email]
10. mailto:[NDIA request email]
11. https://www.righttoknow.org.au/change_re...
12. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Karen Dempsey

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Misty

Assistant Director FOI

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----
From: Karen Dempsey [6][FOI #10831 email]
Sent: Wednesday, November 1, 2023 4:13 PM
To: foi [7][NDIA request email]
Subject: Freedom of Information request - 1. “Practice Guide -
Disability-Related Health Supports” 2. “Practice Guide - Understanding
Therapy Supports”

[You don't often get email from
[8][FOI #10831 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following documents as referred to in “Practice Guide -
Determine Reasonable and Necessary Supports” —

1. “Practice Guide - Disability-Related Health Supports”

2. “Practice Guide - Understanding Therapy Supports”

And additionally —

3. The “Standard Operating Procedure” documents related to
“Disability-Related Health Supports” and “Therapy Supports”

4. If "V25.0 (updated 2021-01-13)" of "Practice Guide - Determine
Reasonable and Necessary Supports" is not the most recent version of this
document currently in use, I also request access to the most current
version of the "Practice Guide - Determine Reasonable and Necessary
Supports" document.

Kind regards,

Karen Dempsey

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[10][FOI #10831 email]

Is [11][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[12]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[13]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #10831 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #10831 email]
9. https://aka.ms/LearnAboutSenderIdentific...
10. mailto:[FOI #10831 email]
11. mailto:[NDIA request email]
12. https://www.righttoknow.org.au/change_re...
13. https://www.righttoknow.org.au/help/offi...

hide quoted sections