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Table of contents
Introduction
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1.0 Accessible and inclusive content
4
1.1 Accessible content
4
1.2 Literacy and access
5
1.3 Inclusive language
5
2.0 Language guide
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2.1 Tone of voice
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2.2 Using everyday words (plain English)
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2.3 Active vs passive language
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3.0 Grammar and style
14
3.1 Abbreviations
14
3.2 Acronyms (and initialisms)
15
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3.3 Ampersands (&)
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3.4 Apostrophes
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3.5 Attributions
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3.6 Capital letters
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3.7 Col ective nouns
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3.8 Commas
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3.9 Compound adjectives
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3.10 Contractions
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3.11 Captions and credits
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3.12 Dashes (en/em) and hyphens
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3.13 Date, time and time zones
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3.14 Ellipsis points ( … )
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3.15 Font and style
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3.16 Italics
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3.17 Hyperlinks
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3.18 Legislation
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3.19 Lists (bullet points)
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3.20 Numerical representation
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3.21 Quotation marks, omitting direct speech, and paraphrasing
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3.22 Web and email addresses
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3.23 Telephone numbers
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3.24 Writing for the web
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5.0 Resources
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Document details
Originating area
Enterprise Communications
Date produced
June 2023
Date last reviewed
September 2024
Cleared by
Manager Communications and Customs
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Introduction
The
AFP Corporate Writing Style Guide maintains a consistent style of written and spoken
communication in formal and day-to-day corporate communication products on behalf of the
agency.
The guide has 5 chapters
1. Accessible and inclusive content
2. Language guide
3. Grammar and style
4. Policing considerations
5. Resources
Guidance should be applied to al communication products and formal documents, including briefs
and corporate reporting documents. Not al style recommendations are relevant for media relea
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or court documents which fol ow traditional news writing techniques.
The
AFP Corporate Writing Style Guide is
consistent with the
Australian Government Style Manual
and has been developed by Enterprise Communications, in partnership with ACT Policing and
Government Relations. Its spel ing is consistent with the
Macquarie Dictionary which is the
preferred Australian English dictionary for the agency Where relevant, Australian New Zealand
Policing Advisory Agency (ANZPAA) protocols have been incorporated.
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Reference is made where AFP style differs from the
Australian Government Style Manual.
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Contact
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@afp.gov au for queries.
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1.0 Accessible and inclusive content
People can experience ongoing, temporary or situational barriers to access the information they
need. We make al information available to them by designing accessible and inclusive content.
The Australian Government's aim is that al government services are digital first. This aim is
described in the
Government Digital Strategy.
Australian Government digital services must be usable and accessible – a requirement under
the
Digital Service Standard.
1.1 Accessible content
The
Web Content Accessibility Guidelines 2.2 (WCAG) set the accessibility standard for Australian
Government content. It addresses how to meet the specific needs of people with disability and
should be used for al communication products.
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The WCAG outlines 4 accessibility principles to ensure content is:
1. perceivable
2. operable
3. understandable
4. robust.
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Each principle provides practical ways to ensure content meets the users’ needs, for example:
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▪ text alternatives for images
▪ adaptable formatting to avoid the user losing information or structure
▪ using inclusive, everyday language.
Additional resources include:
▪ The
Web Content Accessibility Guidelines which provides detailed information on how to
implement accessibility on in relation to writing and editing.
▪ The
Australian Government Style Manual which outlines the basics for accessible and inclusive
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content.
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1.1.2 Inclusive content
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Inclusive content recognises Australia’s diversity and the diversity of technology we use to engage
online.
For example, inclusive content accommodates:
▪ cultural and linguistic diversity among users
▪ diversity of abilities among users
▪ how users interact with technology in different contexts.
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5.0 Resources
▪
Australian Government Style Manual
▪
PWDA Language Guide: A guide to language about disability
▪
Australian Human Rights Commission
▪
Mindframe
▪
The Macquarie Dictionary and Thesaurus
▪
Web Content Accessibility Guidelines (WCAG) 2.1
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