FOI 24.25 0515 Documents.pdf

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DOCUMENT 1
The contents of this document are OFFICIAL.
Create a technical advice case
Guidance in this document is not approved for use unless you view it in PACE.
This article provides guidance for an access delegate, review officer, planner delegate, or
planner (non-partnered area) to:
• understand what to complete before creating a technical advice case
• create a technical advice case.
Note: If you’re creating a Technical Advice case for replacement support, go to article Create
and action requests for replacement supports.
Note: Technical advice is intended to help delegates make decisions. Local area coordinators
(LAC) and early childhood (EC) partners don't request technical advice in PACE. LACs and
EC partners can email technical advice queries to 47E(d) - Certain operations of agencies
Recent updates
3 October 2024
Guidance updated to:
• include additional guidance for review officers to create technical advice from the
Internal Review case
• change the mention of System information heading to Case information heading
• advise users not to select restrictive practice (ECS) when creating a Technical
Advice case
• advise users not to select categories marked ECS for participants older than 9
• advise users to use Internal Note to add additional information for technical advice
questions (if required)
• advice users to use overdue as priority type for children younger than 9
• advice users to use Prioritisation Reason of Scheme Sensitivities for advice about
supports for children younger than 9
• add new section for users to check the Technical Advice case has been routed
correctly
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•  add new information for users to complete all required steps for Technical Advice
case to route to its relevant team
•  add new note for users to avoid manually changing case chevrons
•  add link to new replacement support article.
Before you start
You have:
•  read and understood all available information related to your request
•  read and understood article Understand advice categorisation in a technical advice
case
•  read and understood Mandatory Advice Requests on the Technical Advice and
Practice Improvement Branch (TAPIB) intranet page Requesting Advice.
Note: Members of the Dog Guide Advisory Group are trialling a streamlined assessment
process for Dog Guides. New assessment templates are being used for this process. If you
receive a request for a new or replacement Dog Guide on one of the new assessment
templates, this is a mandatory TAPIB referral.
To learn more about technical advice services, visit the Technical Advice and Practice
Improvement Branch intranet page and National Early Childhood (NEC) Branch Planning
Supports and Quality Team intranet page and resources.
Create a technical advice case
To request advice from the Technical Advice and Practice Improvement Branch (TAPIB) or
National Early Childhood (NEC) Branch Planning Support and Quality team, you need to
create a Technical Advice case.
If you’re:
•  a review officer, you’l  need to create the Technical Advice case from the Internal
Review case
•  all other staff, you’l  need to create the Technical Advice case from the Person
Account.
1.  On the right hand side of the screen, on the Case Action Bar, select Technical
Advice.
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Note: This wil  open up the Advice categorisation screen.
2.  At Type, select the technical advice you’re requesting from the drop-down list.
Note: Don’t select Restrictive Practice (ECS) as it can cause the case to route to an
incorrect queue.
3.  At Category, select the advice from the drop-down list. If applicable, at Sub Category,
select the advice from the drop-down list.
Note: Don’t select categories marked as ECS for participants older than 9. Categories
marked as ECS must only be used for children younger than 9.
4.  At Does this request include restrictive practices or constraints?, select Yes or No.
Note: If you’re a review officer, go to step 8.
5.  At What specific advice do you require in relation to this request?, in the free text
field provide a detailed explanation of the question you’d like answered.
Note: If you require technical advice for more than one support, you’l  need to submit a
technical advice case for each technical advice support.
6.  At Select if this request relates to an AAT (Administrative Appeal Tribunal) matter,
don’t select the checkbox. Requests relating to Administrative Appeals Tribunal matters
are submitted outside of PACE.
Note: You should not request or record information about AAT advice in PACE. The
Administrative Appeals Branch is responsible for managing applications made to the
AAT for external review.
7.  At Priority, select the relevant level from the drop-down list. To learn more about priority
levels, go to section Select the priority in article Understand advice categorisation in a
technical advice case.
Note: You must select Overdue as the Priority for advice on supports for children
under 9.
8.  Select Next.
Note: The Next button wil  take you to an additional information screen if more information is
required to determine if the request is mandatory. If the request is non-mandatory, it’l  ask you
to confirm you have spoken with your Team Leader.
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Huntington's
Technical advice linked to an applicant or
participant with Huntington's disease
Hospital discharge
Technical advice referral from Hospital
Interface Branch
NEC referral to TAPIB
Technical advice referral from National
Early Childhood Branch
Access
Technical advice referral from Scheme
Eligibility Branch
Note: If no subject relates to the above table, leave the Subject field blank.
3.  At Prioritisation Reason, select the relevant reason from the drop-down list if the
advice is being prioritised.
Note: Select Scheme Sensitivities as the Proritisation Reason for advice about
supports for children under 9.
4.  Confirm the remaining information recorded in the Details tab are correct and make
changes if needed.
5.  Select Save.
6.  Select the Request tab.
7.  Complete the mandatory fields marked with an asterisk before selecting Next.
Note: The Next button may take you to an additional information screen if more
information is required to determine if the request is mandatory.
8.  Record any information the advisor may need to be aware of to action your request.
Note: Not all questions may be relevant. Answer as correctly as possible and create an
Internal Note in the case to include other relevant information. Go to article Log an
activity or internal note.
Note: You can only select Yes or No for question Does the support represent value
for money?. If unsure, select No. Create an Internal Note in the case and record if the
support represents value for money.
9.  Check for and record any risks associated with the Technical Advice case.
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10.  Link documents from the Person Account or upload any documents to support the
request if needed. Go to article Add documents to a case.
11.  Make sure the Summary details are correct.
12.  At I agree that all the information presented is accurate and up to date, select Yes
or No.
Note: If you select No, an error message Please ensure that all the information
presented is accurate wil  appear and system wil  not allow you to submit the case.
13.  Select Submit.
Note: Don’t manually move the case chevrons from New to In Progress as it’ll disrupt
the workflow and delay triaging of the advice.
Check case is in the correct queue
You must check the Technical Advice case is in the correct queue. If the request is assigned
to an incorrect queue, you must manually assign it to the correct queue:
1.  At the Case Owner field, select Change Owner (the person icon). The Change Case
Owner screen will display.
2.  At the Search Users field, select the down arrow next to the Users icon and then select
Queues from the drop-down options.
3.  At Search Queues, search:
•  Technical Advice Case (TAB) Routing Queue, for mandatory TAPIB request or
•  Technical Advice Case (ECS) Routing Queue, for non-mandatory request for
children younger than 9.
4.  Select Change Owner.
Next Steps
The technical advice request wil  now be routed to the TAPIB or NEC Branch Planning Support
and Quality team to action.
Article labels
PACE user role names
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7.11
DD0014
EL1 feedback
DRAFT
2024-09-24
7.12
SGH107
Action EL1 feedback
DRAFT
2024-09-25
7.13
AT0022
EL2 review
DRAFT
2024-09-25
Class 2 Approval
8.0
JC0088
Guidance updated to include SD,
APPROVED 2024-09-26
IRT and ECS feedback.
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DOCUMENT 2
Complete the risk matrix for a
technical advice case
SGP KP Publishing
Exported on 2024-12-17 23:36:19
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SGP KP Publishing – Complete the risk matrix for a technical advice case
Table of Contents

1
Recent updates .................................................................................................................... 4
2
Before you start .................................................................................................................... 5
3
Complete the risk matrix ..................................................................................................... 6
4
Next steps ............................................................................................................................. 7

Table of Contents – 2
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SGP KP Publishing – Complete the risk matrix for a technical advice case
This article provides guidance for a planner delegate, access delegate to:
 complete the risk matrix for a technical advice case.
Recent updates – 3
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SGP KP Publishing – Complete the risk matrix for a technical advice case
1 Recent updates
October 2023
Current guidance.
Recent updates – 4
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SGP KP Publishing – Complete the risk matrix for a technical advice case
2 Before you start
You have created a new technical advice case. Refer to article Create a technical advice case.
You have determined the priority of the case. Refer to article Understand advice categorisation
in a technical advice case.
Before you start – 5
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SGP KP Publishing – Complete the risk matrix for a technical advice case
3 Complete the risk matrix
When completing a request for technical advice, PACE requires you to complete a risk matrix.
Record the type and level for any risks identified.
These risks associated with the request could impact the participant, their nominee, or the
NDIS.
From the Technical Advice case:
1. Select
the
Request tab and complete the Request Information questions.
2. Select
Next.
3. From
the
Risk Matrix step, answer the question Has there been any risks identified
that may impact the participant, nominee or NDIS associated with this complaint?
If you don’t identify any risks:
1. Select
No.
2. Select
Next to progress the case.
If you do identify risks:
1. Select
Yes.
2. A list of risks will appear. Select the risk that most closely matches the risk you have
identified.
3. Select
Yes for each risk you identify, select No for the risks that aren’t applicable.
4. Select
LOW, MEDIUM, HIGH or EXTREME for each of the risks you select. Select the
level that most closely matches the risk you have identified.
Note: PACE uses the following acronyms in the question about the Ministers’
confidence in the NDIA. MO means Ministerial Order, AMO means Assistant Minister's
Office, MaSCO means Member and Senator Contact Officer, QTB means Question
Time Briefs.
5. Select
Next.
6. From
the
Summary step, check all your responses are correct. Select an answer for
the question: As the requestor, I agree that all the information presented is
accurate and up to date.
7. Select
Submit.
Note: Depending on the risks you have selected, PACE may prompt you to add further
information about the identified risk.
Note: If you identify a high or extreme risk, refer to the TAB Hub Requesting
prioritisation of advice to help you decide if your request needs to be escalated.
Complete the risk matrix – 6
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SGP KP Publishing – Complete the risk matrix for a technical advice case
4 Next steps
1. Continue completing the Technical Advice case, refer to article Create a technical
advice case.
Next steps – 7
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DOCUMENT 3
Review and action returned technical
advice case
SGP KP Publishing
Exported on 2024-12-17 23:35:13
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SGP KP Publishing – Review and action returned technical advice case
Table of Contents

1
Recent updates .................................................................................................................... 4
2
Before you start .................................................................................................................... 5
3
Review and action returned technical advice case .......................................................... 6
4
Next steps ............................................................................................................................. 7

Table of Contents – 2
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SGP KP Publishing – Review and action returned technical advice case
This article provides guidance for an access delegate, internal review delegate, planner
delegate, or complex support needs (CSN) planner to:
 review and action technical advice in PACE.
Recent updates – 3
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SGP KP Publishing – Review and action returned technical advice case
1 Recent updates
October 2023
Current guidance
Recent updates – 4
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SGP KP Publishing – Review and action returned technical advice case
2  Before you start
You have:
  read and understood relevant Agency guidance, including Our Guidelines
  read and understood all available information related to your request
  read and understood Technical Advisory Branch (TAB) resources, including TAB Digest
- Published Advice
  read and understood Children’s Taskforce Branch resources, including Advice
Requests (ndia.gov.au).
Before you start – 5
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SGP KP Publishing – Review and action returned technical advice case
3  Review and action returned technical advice case
Once a technical advisor has completed your request for advice, you will need to review their
advice and complete the returned advice template.
You will receive a PACE notification once the technical advisor submits their advice.
To review and action technical advice, complete the following steps in PACE:
1. Open
the
Technical Advice case and navigate to the Advice tab.
2.  Review the advice.
3.  Navigate to the Documents tab.
4.  Review any relevant documents or internal notes uploaded by the technical advisor.
5.  Return to the Advice tab and select Next.
6. Select
Yes or No for I acknowledge and agree to the information above. and Do
you agree with the advice provided?
7.  Note: If you don’t agree with the technical advice, talk to your team leader. If you still
don’t agree with the technical advice, you need to contact the advisor to discuss.
8. Select
Yes or No for the remaining fields.
9.  If you discussed the advice with your team leader, complete the free text field Provide
a description of the discussion with your team leader/manager.
10. Select Submit.
The status of the Technical Advice case will now be closed.
Review and action returned technical advice case – 6
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SGP KP Publishing – Review and action returned technical advice case
4 Next steps
1. You can now action and complete the task related to the technical advice.
Next steps – 7
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47E(d) -

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47E(d) - Certain operations of agencies

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DOCUMENT 18
The contents of this document are OFFICIAL: SENSITIVE
s34 Technical Advice Template
Advice Overview
Keywords:
[Keywords]
Participant Details
Participant Name: [Participant Full Name]
Participant NDIS Number: [Participant NDIS Number]
Request Details
Requestor ID and Branch: [Requestor User ID and Branch]
Case Number(s) and Advice Request(s):
• [Case Number]
[Advice Request]
Advisor Details
Advisor ID: [Key Advisor User ID]
Advice Cleared by: [Clearing Advisor User ID]
Additional Technical Advice Input provided by: [ALL Peer Reviewer User IDs]
Advice Completion Date: [Advice Completion Date DD/MM/YYYY]
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Technical Advice Case Details
Documents Referenced:
•  [List any documents or phone calls used as evidence to inform your decision]
Are any other legislative references required?:
•  [List references other than NDIA Act 2013, and NDIA (Supports for Participants) Rules 2013]
•  NOTE: For new Legislation advice, do the following:
  Include the advisor opinion related to s34(1)(aa) to the s34(1)(a) PACE comment box.
  Include the following at the start of s34(1)(a) and s34(1)(f) comment boxes in PACE:
o  Opinion against amended legislation 2024.
Delete this guidance before finalising your advice.
Advisors' Additional Comments:
Participant’s Situation
•  [List Participant Situation Details]

Summary of Function
•  [List Summary of Function Details]

Relevant Existing Supports
•  [List Relevant Existing Supports Details]
Advisor Opinion:
For a support to be considered reasonable and necessary, all criteria in Section 34 of the NDIS Act
2013 must be met and consideration of the NDIS Supports Transitional Rules 2024 and the NDIS
(Support for Participants) Rules 2013 must be completed.
•  [Request 1]
[Request Item 1 Write Up]
•  [Request 2]
[Request Item 2 Write Up]
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• Etc.
Advisor Recommendations / Next Steps for Requestor:
• [List Recommendations / Next Steps Details]
Advice Consideration
This is for Technical Advice and Practice Improvement Branch (TAPIB) advice only, the decision to
approve or decline is the plan delegates decision. TAPIB advice is informed by clinical application
and understanding of the impact of providing the support. This includes compulsory protocols
agreed with the NDIS Quality and Safeguards Commission. If you disagree with advice from TAPIB
or receive more information for the case, discuss this with your team leader or manager. If your
team leader or manager agrees, contact TAPIB Advisor or Assistant Director for discussion and
resolution.
You should not distribute TAPIB advice as this is internal specialist advice. This aligns with the
CEO Direction dated 1 February 2021.
If you provide the participant with written reasons for the decision, this correspondence should be
self-contained with your decisions set out. Advice provided by the TAPIB may be paraphrased in
written correspondence about the decision.
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DOCUMENT 19
The contents of this document are OFFICIAL: SENSITIVE
s34 Technical Advice Template (with s34 Detail)
Advice Overview
Keywords:
[Keywords]
Participant Details
Participant Name: [Participant Full Name]
Participant NDIS Number: [Participant NDIS Number]
Request Details
Requestor ID and Branch: [Requestor User ID and Branch]
Case Number(s) and Advice Request(s):
• [Case Number]
[Advice Request]
Advisor Details
Advisor ID: [Key Advisor User ID]
Advice Cleared by: [Clearing Advisor User ID]
Additional Technical Advice Input provided by: [ALL Peer Reviewer User IDs]
Advice Completion Date: [Advice Completion Date DD/MM/YYYY]
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s34 Detail
Section 34(1)(aa) The support is necessary to address the needs of the participant arising
from an impairment in relation to which the participant meets the disability requirements
(see section 24) or the early intervention requirements (see section 25).
MET / NOT MET
[Enter information confirming Advisor has considered S34(1)(aa) and indicated the impairment type
(intellectual, cognitive, neurological, sensory or physical, and/or developmental delay for EI
participants only) that disability is attributable to and determined that the requested support is
necessary due to this impairment that was assessed as meeting S24 or S25 (or both)]

Section 34(1)(a) The support wil  assist the participant to pursue the goals, objectives and
aspirations included in the participant's statement of goals and aspirations.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Section 34(1)(b) The support wil  assist the participant to undertake activities to facilitate
their social and/or economic participation.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Section 34(1)(c) Represents value for money in that the costs of the support are reasonable,
relative to both the benefits achieved and the cost of alternative support.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Section 34(1)(d) The support wil  be, or is likely to be, effective and beneficial for the
participant, having regard to current good practice.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
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Section 34(1)(e) The funding or provision of the support takes account of what it is
reasonable to expect families, carers, informal networks, and the community to provide.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Section 34(1)(f) The support is an NDIS Support.
MET / NOT MET
[Enter information; the support is an NDIS Support / not an NDIS Support and reference the NDIS
Support List(s) to identify and describe the support as it is categorised in the list (or not)]
Reasonable and Necessary Supports Rules
Rule 5.1(a): The support(s) is not likely to cause harm to participant or pose risk to others.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Rule 5.1(b): The support(s) is related to the participant's disability.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Rule 5.1(c): The support(s) does not duplicate support already delivered through alternative
funding through the NDIS.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Rules 5.1(d) and 5.2(a): The support(s) does not relate to day-to-day living costs such as
rent, groceries, utility fees – unless the additional costs are for day-to-day costs directly
attributable to the participant’s disability.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
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Rule 5.2(b): If the support(s) is considered a day-to-day living cost, it is ancil ary to another
support funded or provided under the participant’s plan and which otherwise would not be
incurred.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Rule 5.3(a): The support(s) is not contrary to a law of the Commonwealth, State or Territory.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
Rule 5.3(b): The support(s) does not consist of income replacement.
MET / NOT MET
[Enter information; mandatory if any supports do not meet criteria / more information required]
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DOCUMENT 20
The contents of this document are OFFICIAL: SENSITIVE
s24 & s25 Technical Advice (Access Requirements)
Advice Overview
Keywords:
[Keywords]
Prospective Participant Details
Prospective Participant Name: [Prospective Participant’s full name]
Prospective Participant’s NDIS Number: [Prospective Participant’s NDIS number]
Primary Disability / Disabilities: [Prospective Participant’s listed primary disabilities]
Secondary Disability / Disabilities: [Prospective Participant’s listed secondary disabilities]
Requestor Details
Requestor ID: [Requestor’s User ID]
Advice Request: [Advice request submitted by requestor in PACE]
Advisor Details
Advisor: [Advisor’s User ID]
Advice Date: [Advice completion date]
Advice Reviewed by: [Reviewer’s User ID]
Advice Cleared by: [Clearer’s User ID]
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Technical Advice Case Details
Evidence Considered
[List evidence considered]
Advisors' Additional Comments
[List additional comments]
Advisor’s Recommendations / Next Steps
[List recommendations / next steps]
Are any other legislative references required?
[List other legislative references]
s24 (Disability Requirements) Legislative Criteria
Section 24(1)(a): The person has a disability that is attributable to one or more intellectual,
cognitive, neurological, sensory, or physical impairments or the person has one or more
impairments to which a psychosocial disability is attributable.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
Section 24(1)(b): The impairment or impairments are, or are likely to be, permanent.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
Section 24(1)(c): The impairment or impairments result in substantially reduced functional
capacity to undertake one or more of the following activities: Communication, social
interaction, learning, mobility, self‑care, self‑management.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
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Section 24(1)(d) The impairment or impairments affect the person’s capacity for social or
economic participation.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
Section 24(1)(e) The person is likely to require support under the National Disability
Insurance Scheme for the person’s lifetime.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
s25 (Early Intervention Requirements) Legislative Criteria
Section 25(1)(a): A person meets the early intervention requirements if the person:
(i) has one or more identified intellectual, cognitive, neurological, sensory, or physical
impairments that are, or are likely to be, permanent; or
(i ) has one or more identified impairments that are attributable to a psychiatric
condition and are, or are likely to be, permanent; or
(i i) is a child who has developmental delay.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
Section 25(1)(b) The CEO is satisfied that provision of early intervention supports for the
person is likely to benefit the person by reducing the person's future needs for supports in
relation to disability.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]

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Section 25(1)(c) The CEO is satisfied that provision of early intervention supports for the
person is likely to benefit the person by:
(i) mitigating or alleviating the impact of the person's impairment upon the functional
capacity of the person to undertake communication, social interaction, learning,
mobility, self-care, or self-management; or
(i ) preventing the deterioration of such functional capacity; or
(i i) improving such functional capacity; or
(iv) strengthening the sustainability of informal supports available to the person,
including through building the capacity of the person's carer.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
Section 25(2): The CEO is taken to be satisfied as mentioned in paragraphs (1)(b) and (c) if
one or more of the person's impairments are prescribed by the National Disability Insurance
Scheme rules for the purposes of this subsection.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]
Section 25(3): Despite subsections (1) and (2), the person does not meet the early
intervention requirements if the CEO is satisfied that early intervention support for the
person is not most appropriately funded or provided through the National Disability
Insurance Scheme, and is more appropriately funded or provided through other general
systems of service delivery or support services offered by a person, agency, or body, or
through systems of service delivery or support services offered:
(a) as part of a universal service obligation; or
(b) in Accordance with reasonable adjustments required under a law dealing with
discrimination on the basis of the disability.
MET / NOT MET
[Enter information; mandatory if criteria not met / more information required]

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Advisor Opinion
Does the prospective participant meet access criteria?
MET / NOT MET
[Enter information here; if the participant meets access, specify which set of criteria (s24 OR s25)
the participant met access with]

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Advice Consideration
When using this advice to assist with decision making it should be dealt with carefully. The
Technical Advice and Practice Improvement Branch (TAPIB) is not the decision maker. Decision
makers should base their decisions on the relevant law, and take into account the TAPIB advice
and other relevant factors.
Where written reasons are provided for the decision, this correspondence should be self-contained
with the decision maker’s reasons set out. Reasons contained in the TAPIB advice may be
paraphrased in any written correspondence about the decision as the decision maker’s reasons,
however the TAPIB advice should not be distributed as the decision.
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47E(d) - Certain operations of agencies