This is an HTML version of an attachment to the Freedom of Information request 'Interpretation of WHODAS'.


Standard Operating Procedure 
FOI 24/25-0230
DOCUMENT 1
        OFFICIAL 
For internal use only 
Complete the WHODAS 
The content of this document is OFFICIAL. This Standard Operating Procedure (SOP) will 
support you to complete the World Health Organisation Disability Assessment Schedule 
(WHODAS) task in the NDIS Business System (System). 
The WHODAS: 
 is a series of questions for participants 17 years of age or older about their difficulty
completing or undertaking tasks in different areas of their life
 is used to determine the functional impact of the participant’s disability
 is completed if there is no evidence of other functional capacity assessments in the
participant’s record or where the Standard Operating Procedure – Complete the
Update Severity Tools task asks you to use it
 can be used in addition to a disability-specific tool when required. This should not
change the typical support package (TSP).
s22(1)(a)(ii) - irrelevant material
V1.0 2021-02-10 
 Complete the WHODAS 
Page 1 of 5  
OFFICIAL                This document is uncontrolled when printed. 
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Standard Operating Procedure 
FOI 24/25-0230
        OFFICIAL 
For internal use only 
s22(1)(a)(ii) - irrelevant material
6. Version 
control
Version  Amended 
Brief Description of Change 
Status 
Date 
by 
1.0 
CW0032  Content from SOP – Complete the WHODAS  APPROVED 2021-02-10 
v5.0 2020-02-17 moved to new standard 
operating procedure template as part of the 
Creating your plan OG refresh 
Approved 
V1.0 2021-02-10 
 Complete the WHODAS 
Page 5 of 5  
OFFICIAL                This document is uncontrolled when printed. 
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FOI 24/25-0230
DOCUMENT 2
Record assessment - WHODAS 
SGP KP Publishing 
Exported on 2024-09-23 10:30:05 
Page 3 of 21

FOI 24/25-0230
SGP KP Publishing – Record assessment - WHODAS 
Table of Contents 
1
Recent updates .................................................................................................................... 4
2
Before you start .................................................................................................................... 5
3
Understand and complete a WHODAS assessment ......................................................... 6
4
Next steps ............................................................................................................................. 8
Table of Contents – 2 
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FOI 24/25-0230
SGP KP Publishing – Record assessment - WHODAS 
This article provides guidance for a local area coordinator, early childhood partner and all 
NDIA staff (planner, payment officer, internal review officer, complaints officer, 
participant service officer, access officer, quality officer, technical advisor, SDA officer, 
NCC officer, provider support
) to:  

understand a WHODAS assessment

prepare for a new assessment

complete the WHODAS assessment.
Recent updates – 3 
Page 5 of 21

FOI 24/25-0230
SGP KP Publishing – Record assessment - WHODAS 
1 Recent updates 
October 2023 
Current guidance. 
Recent updates – 4 
Page 6 of 21

FOI 24/25-0230
SGP KP Publishing – Record assessment - WHODAS 
2  Before you start 
You have: 

read 
Our Guidelines – applying to the NDIS

read the article Understand functional capacity assessments

read the article Create a new functional capacity assessment case.
Before you start – 5 
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FOI 24/25-0230
SGP KP Publishing – Record assessment - WHODAS 
3  Understand and complete a WHODAS assessment    
Understand a WHODAS assessment 
The World Health Organisation Disability Assessment Schedule (WHODAS) is a series of 
questions for people 17 years of age and above. It assesses the individual’s difficultly 
completing or undertaking tasks in different areas of their life. It helps us to understand the level 
of difficulty an individual experiences when doing different activities. 
We complete the WHODAS assessment when we have no recorded evidence of other 
functional capacity assessments on file. We record the level of difficulty the participant has 
found when completing tasks in the past 30 days.  
s22(1)(a)(ii) - irrelevant material
Understand and complete a WHODAS assessment – 6 
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DOCUMENT 3
FOI 24/25-0230
The National 
Disability 
Insurance 
Scheme

The World Health Organisation 
Disability Assessment Schedule 
(WHODAS) 2.0
April 2017
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FOI 24/25-0230
Overview of the WHODAS

a generic assessment instrument developed by the World Health
Organisation

standardised method of measuring health, level of functioning, and
disability in adult populations

covers six domains of functioning: cognition, mobility, self-care,
getting along, life activities, and participation

there are several versions of the WHODAS 2.0 based on the
number of items and administration method (for example 36-item
self-administered)

the 12-item (interview-administered) version will be covered today
and used for data collection.
2
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FOI 24/25-0230
Frames of reference
Frames of references for answering questions*
Respondents should answer questions with the following frames of reference:

frame 1 – degree of difficulty

frame 2 – due to health conditions

frame 3 – in the past 30 days

frame 4 – averaging good and bad days

frame 5 – as the respondent usually does the activity

frame 6 – items not experiences in the past 30 days are not rated.
*see pages 38 to 40 in the manual
5
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FOI 24/25-0230
Frames of reference (cont.)
Frames of reference 1 – degree of difficult
Respondents are asked questions about the degree of difficulty that they 
experience in doing different activities. For WHODAS 2.0, having difficulty 
means:
‒ increased effort
‒ discomfort of pain
‒ slowness
‒ changes in the way the person does the activity.
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FOI 24/25-0230
Frames of reference (cont.)
Frames of reference 2 – due to health conditions

respondents are asked to answer about difficulties due to their primary
disability
, rather than other causes.
Frames of reference 3 – in the past 30 days

the timeframe for WHODAS 2.0 is 30 days, as recall abilities are most
accurate for the period of one month.
Frames of reference 4 – averaging good and bad days

some respondents will experience variability in the degree of difficulty that
they experience over a 30 day period.

in these cases, respondents should be asked to give a rating that averages
good and bad days.
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FOI 24/25-0230
Frames of reference (cont.)
Frames of reference 5 – as the respondent usually does the activity

respondents should rate the difficulty experienced by taking into consideration
how they usually do the activity. For example, if assistive devices are usually
available, respondents should keep this in mind.

support from a person should not be taken into account when responding.
Frames of reference 6 – items rated as not applicable

the instrument seeks to determine the amount of difficulty encountered in
activities that a person actually does, rather than activities that person would like
to do or can do, but does not actually do.

for example, considering item D2.5 “how much difficulty did you have in walking a
long distance, such as one kilometre?”

If a participant cannot walk one kilometre because of his/her impairment, the item would be rated a
“5” (for example “extreme or cannot do”)

However, if a participant has not tried to walk one kilometre simply because he/she drives
everywhere, then the item would be coded “N/A (not applicable)
8
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FOI 24/25-0230
Preamble for the WHODAS
Script for introducing the 12-item WHODAS
Hello. I’m going to ask you a set of questions that relate to everyday activities 
that you may perform. I would like to understand the level of difficulty you have 
in doing these activities, as a result of your primary or core disability.
When I ask about difficulties in doing an activity, think about: increased effort, 
discomfort or pain, slowness, or changes in the way you do an activity.
Also, when answering, I’d like you to think back over the past 30 days about 
how much difficulty you have had on average.
Finally, please consider how you usually do an activity and use this scale when 
responding: none, mild, moderate, severe, extreme or cannot do.
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13



FOI 24/25-0230
Question-by-question 
specifications*

Domain
Question
Specification
D2: Mobility
1. Standing for long
-
periods (such as 30
minutes)
D5: Life activities
1. Taking care of your
This global question is intended to elicit respondents’ appraisal of 
household responsibilities
any difficulty they encounter in maintaining the household and in 
caring for family members or other people they are close to.
Ask respondents to consider all types of household or family 
needs, including: physical needs; emotional needs; financial 
needs; and psychological needs.
In some cultures, males may indicate that they do not have 
household responsibilities. In this situation, clarify that household 
responsibilities include; managing finances; car and home 
repairs; caring for the outside area of the home; picking up 
children from school; helping with homework; and disciplining 
children.
Here, “household” is defined broadly. In the case of participants 
who do not have a stable dwelling place, there are still activities 
surrounding the upkeep and maintenance of their belongings. 
This question refers to those activities.
* Source: WHODAS 2.0 manual. See pages 48 to 54 for more detailed information.
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Question-by-question 
FOI 24/25-0230
specifications* (cont.)
Domain
Question
Specification
D1: Cognition
3. Learning a new task (for
If respondents ask for clarification or appear to be thinking only about 
example, learning how to
learning how to get to a new place, encourage them to think of other 
get to a new place)
situations in the past month where learning something new was 
required, such as a task at: work (for example a new procedure or 
assignment); school (for example a new lesson); home (for example 
learning a new home-repair task); or leisure (for example learning a 
new game or craft). Ask the respondents when rating themselves to 
consider how easily they acquired new information, how much 
assistance or repetition they needed in order to learn and how well 
they retained what they learned.
D6: Participation
4. Joining community
If necessary, clarify this question using other examples of community 
activities (for example
activities, such as attending town meetings, fairs, leisure or sporting 
festivities, religious or other
activities in the town, neighbourhood or community. The relevant 
activities) in the same way
issue being asked in this question is whether respondents can 
as anyone else can
participate in these activities or whether there are inhibitors to them 
doing so.
If respondents appear confused by the phrase “in the same way 
anyone else can” ask them to use their judgement to: assess the 
extent to which average people in their community can join 
community activities; and consider their personal level of difficulty in 
joining community activities in relation to the assessment.
* Source: WHODAS 2.0 manual. See pages 48 to 54 for more detailed information.
15
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FOI 24/25-0230
Question-by-question 
specifications* (cont.)

Domain
Question
Specification
D6: Participation
5. Emotionally affected by
This question refers to the degree to which respondents have felt an 
your health problems
emotional impact due to their health condition. Emotions may include 
anger, sorrow, regret, thankfulness, appreciation, or any other 
positive or negative emotions.
D6: Participation
6. Concentrating on doing
If clarification is requested, encourage the respondent to think about 
something for 10 minutes
their concentration in usual circumstances, rather than when they are 
preoccupied by a problem or are in an unusually distracting 
environment. If necessary, prompt the respondent to think about their 
concentration while they were doing something such as work tasks, 
reading, writing, drawing, playing a musical instrument, assembling a 
piece of equipment, and so on.
D2: Mobility
7. Walking a long distance
Convert distances into imperial measure where necessary (for 
(such as a kilometre or
example older people may be more familiar with miles than with 
equivalent)
kilometres).
* Source: WHODAS 2.0 manual. See pages 48 to 54 for more detailed information.
16
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FOI 24/25-0230
Question-by-question 
specifications* (cont.)

Domain
Question
Specification
D3: Self-care
8. Washing your whole
This question refers to respondents washing their entire body in 
body
whatever manner is usual for their culture. If respondents report that 
they have not washed their bodies in the past 30 days, ask whether 
this is due to a health condition (as defined under frame of reference 
2)
D3: Self-care
9. Getting dressed
This questions includes all aspects of dressing the upper and lower 
body. Ask respondents to consider activities such as gathering
clothing from storage areas (for example closet, dresser) and 
securing buttons, tying knots, when making the rating.
D4: Getting along
10. Dealing with people
This item refers to interactions with strangers in any situation, such 
you do not know
as: shop-keepers, service personnel, and people from whom one is 
asking directions. When making the rating, ask respondents to 
consider both approaching such individuals and interacting 
successfully with them to obtain a desired outcome.
* Source: WHODAS 2.0 manual. See pages 48 to 54 for more detailed information.
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FOI 24/25-0230
Question-by-question 
specifications* (cont.)

Domain
Question
Specification
D4: Getting along
11. Maintaining a friendship
This item includes: staying in touch; interacting with friends in 
customary ways; initiating activities with friends; and participating in 
activities when invited. Respondents will sometimes report that they 
have not engaged in friendship-maintenance activities in the past 30 
days. In this case, ask whether this situation is due to a health 
condition.
D5: Live activities
12. Your day-to-day work
This global question is intended to elicit respondents’ appraisal of 
and/or school
difficulties encountered in day-to-day work or school activities. This 
includes issues such as attending on time, responding to supervision, 
supervising others, planning and organising, meeting expectations in 
the workplace and any other relevant activities.
* Source: WHODAS 2.0 manual. See pages 48 to 54 for more detailed information.
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FOI 24/25-0230
Version control
Version 
Amended  Brief description of change
Status
Date
No
by
2.0
NAN927
Class 1 Approval
APPROVED
2020-03-16
Annual Review consulted with 
PBQ096 from Insurance Support 
Branch.
3.0
NAN927
Class 1 Approval
APPROVED
2020-03-18
Accessibility updates
Page 21 of 21
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