Decision to decline an extension of time under
s 15AB of the
Freedom of Information Act 1982
Agency
NDIS Quality and Safeguards Commission
Applicant
Alayna
Decision date
18 March 2025
OAIC reference number
RQ25/01201
Agency reference number
LEX 4189
Decision
1. On 7 March 2025, the NDIS Quality and Safeguards Commission (the Agency) applied
under s 15AB(1) of the
Freedom of Information Act 1982 (Cth) (FOI Act) to the
Information Commissioner for an extension of 30 days to 7 April 2025 to process
Alayna’s (the applicant) request of 6 February 2025 (the FOI request). This application
was made on the basis that the processing period is insufficient to deal adequately with
the FOI request because it is complex and/or voluminous.
2.
As a delegate of the Information Commissioner, I am authorised to make decisions on
extension of time applications made under s 15AB(2) of the FOI Act.
3.
On the information before the Information Commissioner, I have decided to decline the
Agency’s request to extend the processing period. A decision on the Applicant’s request
therefore was due by 10 March 2025. The Agency is encouraged, in the interest of
administrative efficiency, to continue to process the request and release documents
administratively if the Applicant has not yet applied for IC review of the deemed
decision. My reasons are outlined below.
Background
4. A copy of the Agency’s reasons for seeking an extension are included at
Attachment A.
Reasons for decision
5. Subsection 15AB(2) of the FOI Act requires that I consider whether the application is
justified on the basis that the processing period referred to in s 15(5)(b) is insufficient for
dealing with the request, on the basis that the request is complex or voluminous.
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6. In making my decision under s 15AB(2), I have considered the information provided by
the Agency and the FOI Guidelines issued by the Information Commissioner under s 93A
of the FOI Act, in particular paragraphs [3.150] – [3.157].
7. On the information before the OAIC, I am not satisfied that the application to extend the
processing period is justified, for the following reasons:
• The application provides limited evidence of appropriate work being undertaken by
the Agency to process the FOI request to date. There appear to be periods where
the FOI request was not progressed. As such, it appears the Agency has not utilised
the initial processing period effectively and I cannot find that the processing period
was insufficient on the basis of complexity or volume.
8.
If the Agency did not provide the Applicant a decision by
10 March 2025, the Applicant
may seek review by the Information Commissioner of the Agency’s deemed access
refusal decision of
10 March 2025. Further information on
applying for IC review is
available on the OAI
C website. Any application for IC review should be made within 60
days of the Agency’s decision or deemed decision. It also remains open to the Agency to
apply for a further extension of time from the Information Commissioner if considered
appropriate.
9.
For further information, the OAIC website provides a resource containing information on
applying for an extensions of time to process freedom of information requests.
10.
This extension of time matter is now closed. Your review rights are set out below.
11.
If you wish to discuss this matter, please contact us by email a
t xxxxx@xxxx.xxx.xx
quoting reference number RQ25/01201.
Yours sincerely
A De Ieso
Andriana De Ieso
Review Adviser
Office of the Australian Information Commissioner
18 March 2025
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Attachment A
The Agency’s reasons for requesting an extension of time, as included in the extension of
time request form.
6/2/2025 – FOI request received
7/2/2025 – Applicant’s FOI request acknowledged
10/02/2025 – Search minute sent to multiple line areas (Practice Quality division and
Regulatory Policy, Insights and Review division)
10/02/2025 -Regulatory Policy, Insights and Review provided their search response and
advised to engage with another line area (Provider Registration team) for part of the
scope
10/02/2025 – Search minute sent to Provider Registration team
18/02/2025 – Follow up email sent to Practice Quality
18/02/2025 – Follow up sent to Provider Registration
18/02/2025 – response received from Practice Quality division
19/02/2025 – Applicant replied to the NDIS Commission providing consent to be
identified as the FOI applicant for the purposes of any third-party consultation that may
be required and not seeking the personal information of staff below SES level and
consent to the removal of duplicate documents and the provision of the final email in
any email chains
07/03/25 – NDIS commission sent a s15AA extension request to the applicant, no
response received.
•
What work is required to finalise the request
Some business areas are still undertaking search and retrieval of documents relevant to
the scope of this FOI request. We are currently experiencing a higher than usual volume
of requests, which has resulted in some delays in our review and response process. Once
all documents have been provided to the FOI team, extensive consultation will need to
take place with the relevant business areas to get their views on any sensitivities within
the documents. Without their views, the Commission is unable to make an informed
decision regarding the disclosure of documents. The granting of this extension will allow
the Commission to liaise directly with our subject matter experts to ensure clarity
around potential sensitivities noting the documents requested relate to one of the core
functions of the NDIS Commission: ABA (Applied Behaviour Analysis). FOI team will
conduct a final review of documents taking any potential sensitivities into consideration
and provide an accurate and detailed response in its decision within the extended
timeframe.
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Review rights
If you disagree with the Office of the Australian Information Commissioner’s (OAIC) decision you can
apply to the Federal Court of Australia or the Federal Circuit Court for a review of a decision of the
Information Commissioner, if you think that a decision by the Information Commissioner to grant an
extension of time is not legally correct. You can make this application under the
Administrative Decisions
(Judicial Review) Act 1977.
The Court will not review the merits of your case, but it may refer the matter back to the Information
Commissioner for further consideration if it finds the decision was wrong in law or the Information
Commissioner’s powers were not exercised properly.
An application for review must be made to the Court within 28 days of the OAIC sending the decision to
you. You may wish to seek legal advice as the process can involve fees and costs. Please contact the
Federal Court registry in your state or territory for more information or visit the Federal Court website
at http://www.fedcourt.gov.au/.
Further information
Further information about how applications to extend the timeframe to process an FOI request are
handled by the OAIC can be found published on our website:
For Applicants: How to make an FOI request: Extensions of time
For agencies and Ministers: Guidance and advice: Extension of time for processing requests
The OAIC has the power to investigate complaints about an agency’s actions under the
Freedom of
Information Act 1982 (FOI Act). This is a separate process from asking for an Information Commissioner
review following a decision made under the FOI Act. Complaints usually focus on how an agency has
handled your FOI request or complied with other obligations under the FOI Act, rather than the
decision itself.
In some cases, the Information Commissioner’s investigation of a complaint may lead to the agency
addressing the issues that you have complained about. In other cases, the Information Commissioner
may make suggestions or recommendations that the agency should implement. The Information
Commissioner can only make non-binding recommendations as a result of a complaint. You and the
agency will be notified of the outcome of the investigation.
FOI complaints to the OAIC must be made in writing. Our preference is for you to use th
e online FOI
complaint form if at all possible.
Further information about how to make a complaint can be found published on our website:
https://www.oaic.gov.au/freedom-of-information/your-freedom-of-information-rights/freedom-of-
information-complaints/make-an-foi-complaint .
Making a complaint to the Commonwealth Ombudsman
If you believe you have been treated unfairly by the OAIC, you can make a complaint to the
Commonwealth Ombudsman (the Ombudsman). The Ombudsman's services are free. The
Ombudsman can investigate complaints about the administrative actions of Australian Government
agencies to see if you have been treated unfairly.
If the Ombudsman finds your complaint is justified, the Ombudsman can recommend that the OAIC
reconsider or change its action or decision or take any other action that the Ombudsman considers is
appropriate. You can contact the Ombudsman's office for more information on 1300 362 072 or visit
the Commonwealth Ombudsman’s website a
t http://www.ombudsman.gov.au .
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