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FOI reference: FOI 25-001

Mr Glenn Hamiltonshire
Email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx

Dear Mr Hamiltonshire
Freedom of information request – FOI 25-001
The purpose of this letter is to give you a decision about access to documents that you requested
under the Freedom of Information Act 1982 (FOI Act).
Summary
I, Genevieve Herbert, Director of the Reviews and Information Access Section within the Office of the
Inspector-General of Aged Care (OIGAC), am an officer authorised under section 23(1) of the FOI Act
to make decisions in relation to FOI requests.
On 15 January 2025, you requested access to:
‘Style Guides/Brand Guides/Writing Guides currently used for Office of the Inspector-General
of Aged Care.’
I have identified 1 document which falls within the scope of your request, being an internal style
guide for writing and presentation of documents. The document was identified through a
comprehensive search of the relevant records management systems of the Office, including TRIM
(record management system) and Sharepoint.
In addition, I advise that the internal OIGAC style guide identified is a supplementary document
based on the following resources, which the OIGAC uses when developing Australian Government
content:
•  The Australian Government Style Manual is used as our main writing guide –
www.stylemanual.gov.au
•  The Australian Government Branding Guidelines –
https://www.pmc.gov.au/resources/australian-government-branding-guidelines.

DECISION AND ACCESS TO DOCUMENTS
With regard to the document identified, I have determined that it is appropriate to release that
document to you in full.
The document to be released under the FOI Act is attached to this email in PDF format.

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Material taken into account
I have taken the following material into account in making my decision:
•  the terms of your FOI request as outlined above;
•  the content of the documents that fall within the scope of your request;
•  the FOI Act;
•  the guidelines issued by the Australian Information Commissioner under section 93A of the
FOI Act (FOI Guidelines); and
•  advice from relevant officers with knowledge of matters relating to the documents sought.

Your review rights
If you are dissatisfied with my decision, you may apply for Information Commissioner review.

Information Commissioner review
Under section 54L of the FOI Act, you may apply to the Australian Information Commissioner to
review my decision. An application for review by the Information Commissioner must be made in
writing within 60 days of the date of this letter, and be lodged in one of the following ways:
•  online: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=ICR_10
•  email: xxxxx@xxxx.xxx.xx
•  post:
GPO Box 5218 Sydney NSW 2001

More information about Information Commissioner review is available on the Office of the
Australian Information Commissioner website. Go to https://www.oaic.gov.au/freedom-of-
information/reviews-and-complaints/information-commissioner-review/.
FOI Complaints
If you are unhappy with the way we have handled your FOI request, please let us know what we
could have done better. We may be able to rectify the problem. If you are not satisfied with our
response, you can make a complaint to the Australian Information Commissioner. A complaint to the
Information Commissioner must be made in writing. Complaints can be lodged in one of the
following ways:
•  online: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=ICCA_1
•  email: xxxxx@xxxx.xxx.xx
•  post: GPO Box 5218 Sydney 2001

More information about complaints is available on the Office of the Australian Information
Commissioner at https://www.oaic.gov.au/freedom-of-information/reviews-and-complaints/make-
an-foi-complaint/.

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If you are not sure whether to lodge an Information Commissioner review or an Information
Commissioner complaint, the Office of the Australian Information Commissioner has more
information at: https://www.oaic.gov.au/freedom-of-information/reviews-and-complaints/.
Publication
Where I have decided to release documents to you, the Office may also publish the released material
on its Disclosure Log. The Office will not publish personal or business affairs information where it
would be unreasonable to do so.
For your reference the Office’s Disclosure Log can be found at:
Freedom of Information | Inspector-General of Aged Care (igac.gov.au).

Contacts
If you require clarification of any matters discussed in this letter you can contact the FOI Section at
xxx@xxxx.xxx.xx.

Yours sincerely

Genevieve Herbert
Director
Reviews and Information Access Section
Office of the Inspector-General of Aged Care

10 February 2025

Document Outline