PO Box 7820, Canberra BC ACT 2610
14 January 2025
Our reference: LEX 83167
Samantha Acker (Right to Know)
Only by email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Samantha
Acknowledgement of your Freedom of Information Request
I refer to your request for access to documents under the
Freedom of Information Act 1982
(the FOI Act). You requested access to the below documents:
* 008-05000000 Mobility Al owance (MOB)
* 008-05020000 Assessing Mobility Al owance (MOB) claims
* 008-05020010 Assessing medical evidence for Mobility Al owance (MOB)
* 008-05030000 Eligibility for Mobility Al owance (MOB)
* 008-05050000 Change of circumstances for Mobility Al owance (MOB) customers
* 008-05070000 Mobility Al owance (MOB) cancellations, suspensions and
restorations
Your request was received by Services Australia (the Agency) on 7 January 2025 and the 30
day statutory period for processing your request commenced from the day after that date.
You should therefore expect a decision from us by 6 February 2025. The period of 30 days
may be extended if we need to consult third parties or for other reasons. We wil advise you if
this happens.
Administrative Release of Documents
The Agency has administrative access arrangements ('the arrangements') for the release of
certain documents without the need for a formal FOI request. If you agree to the release of
documents under these arrangements, we may provide you with documents under the
arrangements, where appropriate.
Any parts of your FOI request that are addressed by documents being released under the
arrangements wil be considered withdrawn. The arrangements do not extend to information
or materials of third parties. You wil be notified when documents are released to you under
the arrangements.
Disclosure Log
Please note information released under the FOI Act may be published in a disclosure log on
the agency's website. Section 11C of the FOI Act requires this publication, however it is
subject to certain exceptions, including where publication of personal, business, professional
or commercial information would be unreasonable.
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Charges
No charge is payable for providing a person with their own personal information.
If you are requesting non-personal information the Agency wil advise you as soon as
practicable if a charge is payable to process your request, and the amount of any such
charge.
How we will send documents to you
Unless you have requested to receive correspondence and documents relating to your FOI
request via post we will communicate with you via this email address. Some documents may
be too large to send to you via email. If applicable we will seek your consent to provide the
requested documents to you electronically via a secure file sharing platform. Please advise
us as soon as possible if you wish correspondence or documents to be sent to another
address, or if your email address changes.
Further assistance
If you have any questions please email xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx.xx
Yours sincerely
Alyssa
FOI Officer
Freedom of Information Team
FOI and Reviews Branch | Legal Services Division
Services Australia
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