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Freedom of Information (FOI) request
Notice of Decision
Reference: FOI/2024/408
Noseyrosey
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Noseyrosey,
I refer to your request dated 14 December 2024 to the Department of the Prime Minister and Cabinet,
under the Freedom of Information Act 1982 (the FOI Act).
The purpose of this letter is to provide you with a decision on your request for access under the
FOI Act.
Scope of request
You requested access to documents relating the sharing of Department of Veterans’ Affairs Client
Information. The ful terms of your request are set out at Attachment A.
On 13 January 2025, the Department undertook a consultation process and invited you to revise the
scope of your request. On 14 January 2025, you confirmed that you do not wish to do so.
Request decided out of time
A decision on your request was due 15 January 2025. Unfortunately the Department was unable to
complete the processing of your request by the due date. In these circumstances the Department
fol ows the Guidelines issued by the Information Commissioner under section 93A of the FOI Act
(the Guidelines) which states:
Where an access refusal decision is deemed to have been made before a substantive
decision is made, the agency or minister continues to have an obligation to provide a
statement of reasons on the FOI request.1
1 Paragraph 3.161 of the Guidelines
Postal Address: PO Box 6500, CANBERRA ACT 2600
Telephone: +61 2 6271 5849 Fax: +61 2 6271 5776 www.pmc.gov.au ABN: 18 108 001 191
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Authorised decision-maker
I am authorised to make this decision in accordance with arrangements approved by the
Department’s Secretary under section 23 of the FOI Act.
Material taken into account
In reaching my decision I have had regard to the following:
•  the terms of your request
•  searches and inquires undertaken by the Department
•  the FOI Act
•  the Guidelines
Decision
I have decided to refuse your request under section 24A(1) of the FOI Act, on the grounds that the
Department has taken al  reasonable steps to locate the documents you have requested, and those
documents do not exist.
Reason for decision
My findings of fact and reasons for deciding to refuse your request for access are set out below.
1.  Documents cannot be found or do not exist
Section 24A(1) of the FOI Act provides that:
An agency or Minister may refuse a request for access to a document if:
(a)  all reasonable steps have been taken to find the document; and
(b)  the agency or Minister is satisfied that the document:
(i)  is in the agency’s or Minister’s possession but cannot be found; or
(ii)  does not exist.
In determining what the FOI Act means with respect to ‘al  reasonable steps’, I have had regard to the
Guidelines which discuss the meaning of ‘reasonable’ in section 24A(1)(a). It is not designed to go
beyond the limit assigned by reason, not to be extravagant or excessive, rather to be moderate and of
such an effort to be appropriate or suitable to the circumstances2.
The Department has conducted a search, for any relevant records that would meet the terms of your
request, in the document repositories of the Human Services Branch, the area most likely to hold

2 Paragraph 3.88 of the Guidelines
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documents relating to your request. Inquiries were also undertaken with the Behavioural Economics
Team of the Australian Government regarding any relevant records that would meet the terms of your
request. There were no documents found to be in the possession of the Department that are
responsive to your request.
I am satisfied that the measures taken by the Department to locate documents in response to your
request under the FOI Act, as outlined above, are appropriate and suitable given the circumstances.
After taking al reasonable steps to find the documents, no documents relevant to your request have
been identified.
Accordingly, I am refusing your request for access under section 24A(1) of the FOI Act as the
documents you have requested do not exist.
Review rights
If you disagree with my decision, you may apply for Information Commissioner review of the decision.
Information Commissioner review
Under section 54L of the FOI Act, you may apply to the Australian Information Commissioner to
review my decision. An application for review by the Information Commissioner must be made in
writing within 60 days after the date of this letter. You can apply using the OAIC Web Form.3
FOI Complaints
If you are unhappy with the way we have handled your FOI request, please let us know what we could
have done better. We may be able to rectify the problem. If you are not satisfied with our response,
you can make a complaint to the Australian Information Commissioner. A complaint to the
Information Commissioner must be made in writing. You can make a complaint using the
OAIC Web Form.4
3 https://webform.oaic.gov.au/prod?entitytype=ICReview&layoutcode=ICReviewWF
4 https://webform.oaic.gov.au/prod?entitytype=Complaint&layoutcode=FOIComplaintWF
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If you wish to discuss any aspect of your requests, you can contact the FOI Section by email at
xxx@xxx.xxx.xx.
Yours sincerely,

Julia Wil iamson
A/g Assistant Secretary
Human Services Branch
Department of the Prime Minister and Cabinet
6 February 2025
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Document Outline