This is an HTML version of an attachment to the Freedom of Information request 'Documents Relating to the Sharing of DVA Client Information'.


 
 
Our ref: FOI-2024/1217085115 
 
14 January 2025 
 
‘Nosey Rosey’ 
 
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx 
 
Dear Applicant, 
 
Request for documents under the Freedom of Information Act 1982 (Cth) 
 
1.  I refer to your email to the Australian Human Rights Commission (the 
Commission) dated 14 December 2024 making a request under the Freedom 
of Information Act 1982 
(Cth) (FOI Act). 
 
2.  You requested the following: 
 
All documents, records, data, and supporting material held by [Name of Agency] 
concerning the sharing of personal information originating from the Department of 
Veterans’ Affairs (DVA) over the last ten years. This includes any data transfers from or 
to the DVA, whether they were one-off exchanges or ongoing, systematic transfers of 
DVA client information, including personal, medical, financial, or service-related 
details concerning veterans or their dependents. 

 
Specifically:  
 
•  All records of data sharing arrangements between DVA and [Authority name], 
including but not limited to memoranda of understanding, service-level 
agreements, emails, letters, meeting minutes, file transfer logs, internal reports, 
and instructions that outline what data was shared, when it was shared, and the 
format or system used for the transfer. 
•  Any policies, procedures, guidelines, or frameworks that govern how [Authority 
name] requests, obtains, stores, handles, or uses DVA client information. This 
includes documents that detail the criteria for approving access to such data, any 
consent or authorization processes, security controls, and retention or 
destruction policies. 
•  Copies of any ethics committee approvals, privacy impact assessments, internal 
review board decisions, or other documents that reflect deliberations or 
authorizations for obtaining DVA client information. This includes records that 
 
 
 
 
Australian Human Rights 
GPO Box 5218 
General enquiries 
1300 369 711 
Commission 
Sydney NSW 2001 
National Info Service 
1300 656 419 
ABN 47 996 232 602 
www.humanrights.gov.au 
TTY 
1800 620 241 
 

Australian Human Rights Commission 
 
show the agency considered the ethical, legal, or privacy implications of receiving 
or using DVA client data. 
•  Documents that outline the intended uses or practical applications of the DVA 
client data, such as project proposals, business cases, internal strategy papers, or 
briefings that explain why [Authority name] sought access to this information, 
how it was intended to be integrated into the agency’s operations, and any 
expected outcomes or benefits. 
•  A representative sample (in a suitably de-identified or redacted form) of the data 
or data fields received, so long as providing this sample does not breach any 
exemption under the FOI Act. The purpose is to understand the nature and 
granularity of the information shared, without disclosing identifiable personal 
details. 
•  If the only data [Authority name] received pertains solely to data linked to the 
Centrelink Confirmation eServices (CCeS) arrangements as described at 
https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.servic
esaustralia.gov.au%2Fcentrelink-confirmation-eservices-
cces&data=05%7C02%7Cfoi%40humanrights.gov.au%7Ccfb990d21ab941ae89f60
8dd1bf226de%7Cea4cdebd454f4218919b7adc32bf1549%7C0%7C0%7C63869744
9214007476%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOi
IwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C40000
%7C%7C%7C&sdata=vw3SjQ8D%2BdGLqmBtWqP5n%2FG0C7tWKLYd9YmN5xm
wkic%3D&reserved=0, 
and there were no other forms of DVA data shared, then 
no CCeS-related data needs to be provided under this request. 
 
3.  As your request to addressed and emailed to the Commission, we have taken 
[Authority name] wherever it appears in your request to mean the 
Commission. 
 
4.  On 19 December 2024, we wrote to you indicating that the scope of your 
request was broad and unclear, and requested you to discuss this with you 
over the phone. 
 
5.  On 30 December 2024 you responded to the Commission’s correspondence 
indicating you did not consent to any telephone discussions, and rejecting 
our position that your request was broad and unclear.  
 
6.  Consequently, we have interpreted your request within the parameters set 
out by the specifics you included in your request. 
 
7.  I am an officer authorised under s 23(1) of the FOI Act to make decisions in 
relation to FOI requests on behalf of the Commission. 
 


Australian Human Rights Commission 
 
Searches 
 

8.  The Commission conducted searches for documents falling within the scope 
of your request. This included contacting the Commission’s President, Chief 
Executive, their support personnel, and all Senior Managers and Leaders of 
each Commission business unit regarding your request. 
 
9.  I also undertook key word searches of the Commission’s files to locate 
documents which may have fallen within the scope of your request. 
 
10. No documents were identified as being within the scope of your request. 
 
Decision 
 

11. The Commission can only provide access to documents in its possession or 
control.  
 
12. On the basis of the searches conducted, which identified no documents 
within the scope of your request, I have made the decision to refuse access 
to documents pursuant to section 24A(1)(b)(ii) of the FOI Act, as I am satisfied 
that the documents you have requested do not exist in the Commission’s 
records.  
 
Avenues of review 
 

13. If you are dissatisfied with my decision or the searches undertaken in 
connection with your request, you may apply for the decision to be reviewed. 
There are two methods of review, as set out below. We encourage you to 
seek internal review first as it may more rapidly resolve your concerns. 
 
Internal review 
 
14. Under s 54 of the FOI Act, you may apply for an internal review of my 
decision. 
 
15. To do this, you must write to the Commission within 30 days of the date of 
this letter stating the reasons why you believe the review of the decision is 
necessary. This correspondence may be sent by email to 
xxx@xxxxxxxxxxx.xxx.xx.  
 



Australian Human Rights Commission 
 
16. The internal review will be carried out by another officer authorised under     
s 23(1) of the FOI Act to make decisions in relation to FOI requests on behalf 
of the Commission within 30 days. 
 
Information Commissioner Review 
 
17. Under s 54L of the FOI Act, you may apply to the Australian Information 
Commissioner to review my decision. 
 
18. An application for review by the Information Commissioner must be made in 
writing within 60 days of the date of this letter, and be lodged in one of the 
following ways: 
 
Online:  Information Commissioner Review Application Form 
Email:  xxxxx@xxxx.xxx.xx 
Post: 
GPO Box 5288, Sydney NSW 2001 
 
19. You may visit the Office of the Australian Commissioner website for more 
information about a review by the Information Commissioner. 
 
Yours sincerely, 
 
 
 
 
Anastasia Stomo 
Senior Lawyer 
T: 02 7904 2128 
E: xxxxxxxxx.xxxxx@xxxxxxxxxxx.xxx.xx