This is an HTML version of an attachment to the Freedom of Information request 'TEQSA Writing/Style/Brand Guides'.


Brand identity guidelines
June 2022

link to page 3 link to page 6 link to page 11 link to page 16 link to page 20 link to page 24 link to page 28 link to page 33 link to page 44 Contents
Introduction 
          1
Crest 
           3
Wordmark 
          8
Colours           13
Graphic 
system          17
Typeface 
          21
Image 
library 
          25
Collateral 
          30
Brand 
voice 
          41

Introduction
TEQSA brand identity guidelines 
3

Introduction
This document outlines the guidelines and principles for using the Tertiary 
Education Quality and Standards Agency (TEQSA) Visual Identity. It 
includes information about our logos, colours, graphic elements, typefaces 
and photography as well as showcasing how they apply to a suite of 
products.
Correctly and consistently applying these elements will bring visual unity to our communication 
products. Once established, it will project a coherent image of a modern and professional 
agency. It will make it easier for the public to identify TEQSA material and position it as 
accessible, innovative and committed.
Compliance
Use of the Visual Identity is mandatory for all TEQSA communication materials. This includes 
all products that are used to deliver the Agency’s messages— publications, banners, websites, 
social media, stationery etc.
It is not expected that existing published material will be updated with the new design. 
However, all new corporate products must comply with the new design.
Support
All public facing material must be discussed with the Communications Team in the first 
instance. 
For more information and support in applying these guidelines, please contact the 
Communications Team.
Note: These guidelines are a starting point only. They don’t provide answers to all questions 
but rather outline clear principles which must always be applied. If you require clarification, 
please contact xxxxx@xxxxx.xxx.xx.
When consistently and correctly applied, our Visual Identity 
will project a coherent image of an engaging, innovative 
and professional Agency.
TEQSA brand identity guidelines 
1

What do we mean by brand?
An organisation’s brand encompasses its values, personality, attributes 
and behaviours.
A brand is not just a logo or identity, it’s how our agency is perceived by others. A brand 
includes a logo or brand mark of an organisation, its photography style, colour palette, 
typography and language.
Brand is also experienced when people interact directly with any element of our business, so 
brand extends to communication, customer service, queries management and all other touch 
points of an organisation such as publications, websites, social media and events.
Each interaction is an opportunity to deliver on our brand promise, by building confidence, 
loyalty and trust. Influencing what and how we want people to think and feel about our brand 
is an opportunity to shape  positive perceptions of TEQSA.
TEQSA brand identity guidelines 
2

Our 
crest
TEQSA brand identity guidelines 
3

Our crest
Our crest is an important element of our visual identity. It signifies our 
status as a member of the Australian Government and it must be used on 
all public facing material.
As a mark of authenticity, the crest’s value relies on consistent and correct application. Only 
official versions of the logo should be used. Details of approved departmental crests and their 
use are on page 5.
In common with other Australian Government Agencies, our logos feature the Australian Coat 
of Arms. As such, their use is governed by guidelines issued by the Department of the Prime 
Minister and Cabinet.
For more information, email xxxxxxxxxxxxxxxxxx@xxx.xxx.xx or visit www.pmc.gov.au.
TEQSA brand identity guidelines 
4

Our crest
Inline
EPS, PNG and JPG formats of the TEQSA crest are contained within the logoset.
Dark blue
File: TEQSA-crest-dark-blue
Black
File: TEQSA-crest-black
Reversed
File: TEQSA-crest-reversed
TEQSA brand identity guidelines 
5

Our crest
Best practice
Give it room to breathe
It is important not to crowd the crest. Allowing ample space around it ensures that other 
graphic elements don’t interfere.
As a basic rule, a square space the height of the crest should be given on all sides of the 
TEQSA crest.
Ensure it is big enough
Avoid using the crest at less than 20mm wide.
It is shown here at its ideal minimum size.
20mm
TEQSA brand identity guidelines 
6



Our crest
Things to avoid
Never overcomplicate it
Never use the crest on an image or 
background that is either busy or 
similar in colour.
Never rotate or skew it
Never rotate, skew, squash or alter our 
crest in any way. Only use logos supplied 
in the official logoset.
Never embellish it
Do not add virtual embel ishments like 
embossment, drop-shadows, etc, to 
our crest. Only use logos supplied in the 
official logoset.
TEQSA brand identity guidelines 
7

Our 
wordmark
TEQSA brand identity guidelines 
8

Our wordmark
Our wordmark is the visual cornerstone of our brand. It expresses our 
identity and ensures instant brand recognition. Please ensure it is used 
consistently across all materials.
To function correctly as a brand identifier the wordmark relies on consistent and correct 
application.
Only official versions of the wordmark should be used. Details of the approved wordmark and 
its use are on page 10 and can be downloaded from the TEQSA intranet.
TEQSA brand identity guidelines 
9

Our wordmark
EPS, PNG and JPG formats of the TEQSA wordmark are contained within the logoset.
Dark blue
File: TEQSA-WM-dark-blue
Black
File: TEQSA-WM-black
Reversed
File: TEQSA-WM-reversed
TEQSA brand identity guidelines 
10

Our wordmark
Best practice
Give it room to breathe
It is important not to crowd the wordmark. Allowing ample space around it ensures that 
other graphic elements don’t interfere.
As a basic rule, a square space the height of the ‘T’ should be given on all sides of the 
TEQSA wordmark.
Ensure it is big enough
Avoid using the wordmark at less than 27mm wide.
It is shown here at its ideal minimum size.
27mm
TEQSA brand identity guidelines 
11



Our wordmark
Things to avoid
Never overcomplicate it
Never use the wordmark on an image or 
background that is either busy or similar 
in colour.
Never rotate or skew it
Never rotate, skew, squash or alter our 
wordmark in any way. Only use logos 
supplied in the official logoset.
Never embellish it
Do not add virtual embel ishments like 
embossment, drop-shadows, etc, to our 
wordmark. Only use logos supplied in the 
official logoset.
TEQSA brand identity guidelines 
12

Our 
colours
TEQSA brand identity guidelines 
13

Our colours
An engaging colour palette that strikes a balance between credibility and 
innovation has been selected. Consistent use and reproduction of our 
colours will ensure brand recognition.
Our two primary colours, dark blue and orange, form complementary colours on the graphic 
design colour wheel. Complementary colours have a strong contrast resulting in a more 
vibrant and accessible design. Blue represents trust, security, purpose, reliability, authority and 
success. Orange represents energy, confidence, creativity, courage, enthusiasm and youth. 
Use of secondary colours is typically restricted to specific TEQSA campaigns and initiatives. 
Please email xxxxx@xxxxx.xxx.xx to find out more.
TEQSA brand identity guidelines 
14

Our colours
The breakdown
Primary
Dark blue
Orange
PMS 295
PMS 152
C 99 M 51 Y 8 K 36
C 0 M 50 Y 100 K 0
R 0 G 78 B 125
R 247 G 148 B 29
Hex 004d7d
Hex f7941d
Secondary
Green
Light blue
PMS 571
PMS 3105
C 40 M 0 Y 25 K 0
C 44 M 0 Y 11 K 0
R 151 G 213 B 201
R 135 G 211 B 255
Hex #97d4c8
Hex #86d2e0
TEQSA brand identity guidelines 
15

Our colours
The breakdown
Secondary
Navy
Pink
PMS 316
PMS 1777
C 97 M 21 Y 33 K 73
C 0 M 66 Y 29 K 0
R 0 G 59 B 69
R 243 G 122 B 138
Hex #003b45
Hex #f2798a
Teal
Yel ow
PMS 7716
PMS 142
C 83 M 0 Y 40 K 11
C 0 M 24 Y 78 K 0
R 0 G 163 B 152
R 254 G 197 B 83
Hex #00a29c
Hex #fec552
TEQSA brand identity guidelines 
16

Our 
graphic system
TEQSA brand identity guidelines 
17

Our graphic system
Our graphic system was developed using tessel ation to represent our 
internal and external structure, communications and values. A geometric 
system that portrays a more engaging, innovative and cooperative ethos.
TEQSA brand identity guidelines 
18

Our graphic system
Relationship triad
The relationship between TEQSA, students and education providers reinforces the use of 
a triangular system in the visual identity. It expressess openness through the sharing of 
information and two-way communication. 
Our triangle features a coloured border on the angled side. The two colours represent our 
dual purpose in both protecting student interests and the reputation of Australia’s higher 
education sector.
Please refer to the collateral section (page 31) of the guidelines for examples of how to 
implement the graphic system successful y.
TEQSA
Student
Provider
TEQSA brand identity guidelines 
19

Our graphic system
Innovation
The use of a triangular system compounds our innovative, progressive and forward thinking 
approach.
Please refer to the collateral section (page 31) of the guidelines for examples of how to 
implement the graphic system successful y.
45˚
TEQSA brand identity guidelines 
20

Our 
typeface
TEQSA brand identity guidelines 
21

Our typeface
Sofia takes a professional but approachable position, lending 
communications credibility without alientating the reader.
It is a diverse font family available in sixteen weights ranging from 
Ultralight to Black, with matching italics and full web font capabilities.
TEQSA brand identity guidelines 
22

Our primary typeface
Sofia Pro
Sofia Pro is to be applied to every professionally designed, outgoing communication 
document.
Sofia Pro Light
AaBbCc0123
AaBbCc0123
Sofia Pro Regular
AaBbCc0123
AaBbCc0123
Sofia Pro Bold
AaBbCc0123
AaBbCc0123
TEQSA brand identity guidelines 
23

Our secondary typeface
Arial
Arial is to be used when access to Sofia Pro is not available (e.g. when producing documents in 
Word).
Arial Regular
AaBbCc0123
AaBbCc0123
Arial Bold
AaBbCc0123
AaBbCc0123
TEQSA brand identity guidelines 
24

Our 
image library
TEQSA brand identity guidelines 
25

Our image library
Our people, whether they be staff, providers, experts or Commissioners, 
are integral to our brand. Inclusion of imagery highlighting task-focussed 
col aboration and activity adds authenticity and a human element to our 
communications and should be incorporated where possible.
For examples of use of imagery, see the items set out in the collateral section (page 31).
Screen resolution
Images that are to be used in screen environments should be set up at 72dpi and converted to 
RGB colour mode.
Print resolution
Images that are to be used in print environments should be set up at 300dpi and use the 
CMYK colour profile. If an RGB/72dpi image is used for print, the image will appear flat and 
pixelated.
TEQSA brand identity guidelines 
26





Our image library
Best practice
Our people should be the focus of our photography. Images should be positive and colours 
should be as natural as possible without too much colour shift from artificial lighting or flash.
The photography should capture action shots of task-focussed collaboration and students 
engaged in learning activity, to give a sense of place, relative to education.
For access to the TEQSA image library, contact xxxxx@xxxxx.xxx.xx.
TEQSA brand identity guidelines 
27




Our image library
Things to avoid
Avoid images where people look 
awkwardly posed or unnatural.
Avoid awkward cropping of images.
People should always be the focus.
Avoid images with a strong colour cast. 
Please colour correct if an alternate 
image is not available.
TEQSA brand identity guidelines 
28




Our image library
Things to avoid
Avoid portraits where the background 
doesn’t add context and sense of place.
Avoid images where people look 
disengaged or bored.
Avoid images that may be sourced from 
the internet and are of low image quality 
and appear blurry or pixelated. These will 
reproduce poorly in print as well as on 
screen. 
Avoid clip art in presentations.
TEQSA brand identity guidelines 
29

Our 
collateral
TEQSA brand identity guidelines 
30

Our col ateral
The fol owing col ateral showcases how our brand works together in 
forming a cohesive identity system that is engaging and flexible.
The following examples highlight best-case usage of our identity, and should be used to 
inform design decisions. Templates have been developed for these items and are available via 
the Communications Team and the TEQSA intranet.
It is preferrable that these files are used to generate new work rather than recreating elements 
from scratch. For more information, contact xxxxx@xxxxx.xxx.xx.
TEQSA brand identity guidelines 
31


Our collateral
External publication covers
Specifications
Size: A4 210 x 297mm
Title of document over
two or three lines
Month Year
teqsa.gov.au
Front
Back
•  Cover photography should be in graysacle to enhance and provide contrast with our brand colours.
TEQSA brand identity guidelines 
32


Our collateral
External publication spreads
Specifications
Heading 1
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sem. Praesent ullamcorper volutpat mattis. Sed quis lectus vel nisl luctus eleifend a at 
Size: A4 210 x 297mm
nunc. In egestas sol icitudin rhoncus. Nunc eu leo a diam tempus commodo at interdum 
ex. Fusce malesuada varius arcu, eu imperdiet purus bibendum rhoncus.
Here is an example of  
Heading 2
a publication internal 
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis accumsan leo 
Donec scelerisque, purus ut placerat viverra, massa mauris tempor turpis, vitae 
consectetur ante orci ut libero. Mauris blandit dui libero, et commodo eros eleifend 
orci. Cras vel lorem vel lectus bibendum gravida. 
eleifend. Curabitur auctor velit eros, id tempor nulla elementum a. Nam facilisis enim sem. 
spread. Layouts should 
Nullam eget mi mi. Phasel us quis dui id massa ornare interdum. Aliquam iaculis tempor 
Sed lobortis ullamcorper congue. Suspendisse vel conval is sem. Praesent ullamcorper 
augue a bibendum. Sed pretium purus eros, vitae conval is quam tristique ac. Etiam ut 
volutpat mattis. Sed quis lectus vel nisl luctus eleifend a at nunc. In egestas sol icitudin rhoncus. 
cursus lectus. Proin fermentum lacus sed dui ultricies fermentum. Nulla commodo augue 
be kept clean and 
Nunc eu leo a diam tempus commodo at interdum ex. Fusce malesuada varius arcu, eu 
non orci iaculis rhoncus. Sed fermentum, ante sed efficitur pulvinar, tel us tortor eleifend 
imperdiet purus bibendum rhoncus.
nulla, sed consectetur mi massa non risus.
•  ornare
simple with lots of 
Heading 2
•  commodo
•  efficitur.
white space and 
Donec scelerisque, purus ut placerat viverra, massa mauris tempor turpis, vitae consectetur 
ante orci ut libero. Mauris blandit dui libero, et commodo eros eleifend eleifend. Curabitur 
auctor velit eros, id tempor nulla elementum a. Nam facilisis enim sem. Nullam eget mi mi. 
Heading 3
clear headings.
Phasel us quis dui id massa ornare interdum. Aliquam iaculis tempor augue a bibendum. Sed 
pretium purus eros, vitae conval is quam tristique ac. Etiam ut cursus lectus. Proin fermentum 
Sed ut mi in odio auctor mattis. Ut porta sapien vitae lacus molestie euismod. Nunc 
lacus sed dui ultricies fermentum. Nulla commodo augue non orci iaculis rhoncus. Sed 
conval is tel us a libero feugiat laoreet. Donec ac sodales dolor, quis dignissim sem. Proin 
fermentum, ante sed efficitur pulvinar, tel us tortor eleifend nulla, sed consectetur mi massa 
nec nulla eget nisi sagittis iaculis vitae in ipsum. Cras sed eros et eros auctor suscipit 
non risus.
eget vel ipsum. Curabitur viverra cursus libero mattis faucibus. Phasel us massa nulla, 
venenatis in euismod vitae, condimentum in magna. Ut ac magna mattis, scelerisque est 
•  ornare
sed, rutrum ipsum. Vivamus vulputate lectus augue, nec viverra massa gravida gravida. 
•  commodo
•  efficitur.
Table 1: Ut ac magna mattis
Vivamus
Donec
Cras
Geug
Masst
Heading 3
Eget
98,678
110,754
107,933
116,801
Sed ut mi in odio auctor mattis. Ut porta sapien vitae lacus molestie euismod. Nunc conval is 
Vel
43,708
45,926
50,693
73,180
tel us a libero feugiat laoreet. Donec ac sodales dolor, quis dignissim sem. Proin nec nulla 
eget nisi sagittis iaculis vitae in ipsum. Cras sed eros et eros auctor suscipit eget vel ipsum. 
Ipsum
13,095
15,713
21,513
25,771
Curabitur viverra cursus libero mattis faucibus. Phasel us massa nulla, venenatis in euismod 
Viat
15,455
15,659
12,305
14,294
vitae, condimentum in magna. Ut ac magna mattis, scelerisque est sed, rutrum ipsum. 
Vivamus vulputate lectus augue, nec viverra massa gravida gravida. Cras mattis eu libero non 
Nec
13,834
12,641
11,489
12,302
interdum.
Total
270,452
286,923
283,030
336,374
1.  class 
2.  aptent 
3.  taciti.
1
TEQSA Publication 2022 
2
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vel lectus bibendum gravida. Sed lobortis ullamcorper congue. Suspendisse vel conval is 
sem. Praesent ullamcorper volutpat mattis. Sed quis lectus vel nisl luctus eleifend a at nunc. 
In egestas sol icitudin rhoncus. Nunc eu leo a diam tempus commodo at interdum ex. Fusce 
malesuada varius arcu, eu imperdiet purus bibendum rhoncus.
Heading 2
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ante orci ut libero. Mauris blandit dui libero, et commodo eros eleifend eleifend. Curabitur 
auctor velit eros, id tempor nulla elementum a. Nam facilisis enim sem. Nullam eget mi mi. 
Phasel us quis dui id massa ornare interdum. Aliquam iaculis tempor augue a bibendum. Sed 
pretium purus eros, vitae conval is quam tristique ac. Etiam ut cursus lectus. Proin fermentum 
lacus sed dui ultricies fermentum. Nulla commodo augue non orci iaculis rhoncus. Sed 
fermentum, ante sed efficitur pulvinar, tel us tortor eleifend nulla, sed consectetur mi massa 
non risus.
Image caption: Rem corio occatiur sin none nihictatus rem dis et fuga.
•  ornare
•  commodo
•  efficitur.
Heading 2
Donec scelerisque, purus ut placerat viverra, massa mauris tempor turpis, vitae 
Heading 3
consectetur ante orci ut libero. Mauris blandit dui libero, et commodo eros eleifend 
eleifend. Curabitur auctor velit eros, id tempor nulla elementum a. Nam facilisis enim sem. 
Sed ut mi in odio auctor mattis. Ut porta sapien vitae lacus molestie euismod. Nunc conval is 
Nullam eget mi mi. Phasel us quis dui id massa ornare interdum. Aliquam iaculis tempor 
tel us a libero feugiat laoreet. Donec ac sodales dolor, quis dignissim sem. Proin nec nulla 
augue a bibendum. Sed pretium purus eros, vitae conval is quam tristique ac. Etiam ut 
eget nisi sagittis iaculis vitae in ipsum. Cras sed eros et eros auctor suscipit eget vel ipsum. 
cursus lectus. Proin fermentum lacus sed dui ultricies fermentum. Nulla commodo augue 
Curabitur viverra cursus libero mattis faucibus. Phasel us massa nulla, venenatis in euismod 
non orci iaculis rhoncus. Sed fermentum, ante sed efficitur pulvinar, tel us tortor eleifend 
vitae, condimentum in magna. Ut ac magna mattis, scelerisque est sed, rutrum ipsum. 
nulla, sed consectetur mi massa non risus.
Vivamus vulputate lectus augue, nec viverra massa gravida gravida. Cras mattis eu libero non 
interdum.
•  ornare
1.  class 
•  commodo.
2.  aptent 
3.  taciti.
Heading 3
Sed ut mi in odio auctor mattis. Ut porta sapien vitae lacus molestie euismod. Nunc 
conval is tel us a libero feugiat laoreet. Donec ac sodales dolor, quis dignissim sem. Proin 
nec nulla eget nisi sagittis iaculis vitae in ipsum. Cras sed eros et eros auctor suscipit 
eget vel ipsum. Curabitur viverra cursus libero mattis faucibus. Phasel us massa nulla, 
venenatis in euismod vitae, condimentum in magna. 
3
TEQSA Publication 2022 
4
TEQSA brand identity guidelines 
33




Our collateral
Internal publication (Word)
Specifications
Size: A4 210 x 297mm
 
Internal publications 
are largely identical to  
Title of document over two or 
external publications, 
three lines 
with the major difference  
Month Year 
 
being the use of Arial  
 
 
instead of Sofia.
 
 
Heading 1 
 
 
 
 
 
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pel entesque 
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porttitor libero nec ex dignissim, sed semper lacus ultricies. Duis in est 
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pulvinar. Aliquam eget sollicitudin neque. Ut facilisis velit ut accumsan 
dolor. Nul a a tortor risus. In efficitur nul a augue, at semper lacus egestas malesuada. 
scelerisque. Aliquam erat volutpat. Integer congue elementum 
Nam a scelerisque massa. Ut nunc dolor, dictum et ipsum nec, dignissim venenatis mi. 
lobortis. Nul am urna ex, semper non lobortis vitae, commodo eget 
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erat. 
imperdiet nisl nul a ac massa. Phasel us dignissim odio vitae bibendum eleifend. Cras 
non velit nulla. 
Vestibulum pellentesque pellentesque ante, nec tempus neque finibus ut. Curabitur 
Table 1.  Default Table 1 – Table titles go above the table and are auto-numbered 
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Column Header 
Column Header 
Column Header 
Column Header 
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Table text 
Table text 
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Table text 
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Table text 
Table text 
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Table text 
Table text 
Etiam eros nisi, venenatis vitae quam et, tempor malesuada dolor. 
Table text 
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consectetur fermentum, ipsum urna placerat dolor, ac efficitur mi turpis in magna. Ut eu 
Total Row 
Total Row 
Total Row 
Total Row 
Total Row 
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in quis neque. Donec sapien nisl, pulvinar at dolor eget, ullamcorper suscipit sapien. 
 
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Title of document over two or three lines 

 4 
TEQSA brand identity guidelines 
34







Our collateral
PowerPoint template
Specifications
Size: 16:9 (widescreen)
Presentation title (size 32 point)
Presentation subtitle (size 20 point)
Presented by First-Name Family-Name (size 10 point)
Presented 00 Month 2022
Slide heading (size 28 point)
Slide subheading (size 20 point)
(Size 16 point)  Lorem ipsum dolor sit amet, consectetur adipiscing elit. Morbi at bibendum nibh, 
maximus fermentum massa. Proin consequat quis nunc accumsan semper.  
• Bullet 1
– Bullet 2
» Bullet 3
 Bullet 4
Branded icons used throughout presentations (no clip art)
•  Headings should be Arial size 28, dark blue
•  Subheadings should be Arial size 20, dark blue
•  Body text should be Arial size 16, black
•  Text should be kept to a minimum
TEQSA brand identity guidelines 
35



Our collateral
Pull-up banners
Specifications
Size: 800 x 2000mm
teqsa.gov.au
teqsa.gov.au
teqsa.gov.au
TEQSA brand identity guidelines 
36



Our collateral
Letterhead
Specifications
Size: A4 210 x 297mm
 
 
GPO Box 1672 
teqsa.gov.au 
Melbourne VIC 3001 
xxxxxxxxx@xxxxx.xxx.xx 
Level 14, 530 Collins Street 
1300 739 585 
Melbourne VIC 3000 
Title Name 
Position 
Organisation 
Address (email or postal) 
 
Dear Title Family-Name, 
 
Subject: 
 
Insert letter. 
 
 
 
Kind regards, 
Name  
Title 
16 June 2022 
 
TEQSA brand identity guidelines 
37

Our collateral
Business cards
Specifications
Size: 90 x 55mm
FirstName FamilyName
Level 14, 530 Collins Street 
Job Title
Melbourne VIC 3000 
Team
GPO Box 1672 
Melbourne VIC 3001
xxxxxxxxx.xxxxxxxxxx@xxxxx.xxx.xx 
+61 3 1234 5678 
teqsa.gov.au
TEQSA brand identity guidelines 
38

Our collateral
Email signature
First Name Family Name 
Job Title
Business Group
Teritary Education Quality and Standards Agency
T: 03 1234 5678 M: 0400 123 456
E: xxxxxxxxx.xxxxxxxxxx@xxxxx.xxx.xx
A: Level 14, 530 Col ins Street, Melbourne VIC 3000
W: teqsa.gov.au
TEQSA brand identity guidelines 
39

Our collateral
With compliments slip
Specifications
Size: DL 99 x 210mm
Level 14, 530 Collins Street 
W: teqsa.gov.au 
Melbourne VIC 3000 
E: xxxxxxxxx@xxxxx.xxx.xx 
GPO Box 1672 
T: 1300 739 585
Melbourne VIC 3001
TEQSA brand identity guidelines 
40

Our 
brand voice
TEQSA brand identity guidelines 
41

TEQSA’s brand characteristics
When developing a brand’s characteristics, it can be helpful to imagine that brand as a person 
and the attributes they  would have. It is also useful to imagine the attributes the brand wishes 
to develop.
TEQSA’s purpose, our values, our legislated role and work, perceptions of TEQSA within the 
sector and how we wish to be seen by the sector, can be understood through the following 
‘personality’ attributes.
Attribute
Description
Do
Don’t
Accessible
We’re open and 
Use active, plain 
Use passive, 
approachable. We 
English language and  complex, highly 
engage our stakeholders, 
tone.
technical language.
partners and the 
Be truthful and 
Share information 
Australian public in 
accurate when 
which is incorrect.
a transparent and 
engaging with 
accessible manner. We 
Ignore requirements 
each other and our 
value and encourage 
for document 
stakeholders.
two-way communication 
accessibility.
internally and externally.
Ensure content 
meets accessibility 
requirements.
Avoid overusing 
acronyms.
Provide opportunities 
for contact or 
feedback.
Innovative
We strive to provide best 
Make the case for any  Fail to consider 
practice quality assurance  required change.
user needs when 
and regulation that meets 
Celebrate success and  planning projects 
the current and future 
acknowledge when 
or implementing 
needs of Australia’s higher  we got it wrong as 
changes to our 
education sector. Our 
part of our continual 
approach.
work initiates change 
improvement.
Not acknowledge 
and has a profound 
when things 
and positive impact on 
go wrong or 
improving the sector.
celebrating when 
things go right.
Professional
We’re committed to 
Incorporate and live 
Act outside of the 
excel ence in our work, 
our TEQSA values 
TEQSA Values 
underpinned by our 
and the APS Code of 
and APS Code of 
values and legislated 
Conduct in our work.
Conduct.
responsibilities.
Ensure that our 
decisions, interactions 
and actions are of the 
highest standard.
TEQSA brand identity guidelines 
42

Our brand voice
A brand voice is how we speak and write, internal y and external y.
TEQSA’s brand voice underpins everything we write and say, from our publications and 
website to our media releases, social media posts and language in communications and at 
conferences.
It suggests what tone and voice to use so we can communicate consistently.
The TEQSA brand voice aligns with our vision and our values and reflects our brand 
characteristics (Accessible, Innovative, Professional).
We should always aim to use at least one brand characteristic in our writing. Combinations of 
two characteristics can also be used. 
Accessible and Professional are the base traits, used in most communications. Innovation is 
there to add an extra level demonstrating our leadership and work to build the standing and 
reputation of Australian higher education.
When we apply the brand voice, we always follow the TEQSA Editorial Style Guide to ensure 
consistency within the agency and alignment with the Australian Government Style Manual.
Examples
Sector feedback has informed the development of a new, simpler template for 
guidance notes that will be rol ed out in the coming months. TEQSA will engage 
with the sector as we update the existing suite of guidance notes (Accessible). This 
work will reinforce the role of guidance notes to focus on specific sections of the 
Higher Education Standards Framework (2021) (Professional). The revised notes will 
also show connections with other sections of the standards and highlight potential 
compliance issues (Innovative).
TEQSA’s functions include col ecting and analysing information about registered 
providers to ensure compliance with the Higher Education Standards Framework 
(2021). (Professional) As part of TEQSA’s ongoing work to improve sector 
understanding of compliance matters, we have published our 2021 Compliance 
Report (Innovative). This report is available on our website and outlines compliance 
activities in 2021 and TEQSA’s priorities for 2022. (Accessible)
TEQSA brand identity guidelines 
43

Our brand voice
Relationship triad
The TEQSA brand voice aligns with our vision and our values and reflects our brand 
characteristics (Accessible, Innovative, Professional).
Accessible
Innovative
Professional
TEQSA brand identity guidelines 
44

teqsa.gov.au

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