LEX 3276 Documents.pdf

s 22(1)(a)(ii)
ACT 1982
INFORMATION
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s 47E(d)
ACT 1982
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ACT 1982
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ACT 1982
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ACT 1982
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s 22(1)(a)(ii)
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s 22(1)(a)(ii)
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s 22(1)(a)(ii)
ACT 1982
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ACT 1982
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s 47E(d)
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s 47E(d)
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s 47E(d)
ACT 1982
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s 22(1)(a)(ii)
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ACT 1982
INFORMATION
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ACT 1982
INFORMATION
s 47E(d)
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ACT 1982
INFORMATION
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s 47E(d)
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ACT 1982
s 47E(c)
s 47E(c)
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s 47E(c)
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ACT 1982
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ACT 1982
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This instrument is part of the AFP's professional standards framework. The AFP Commissioner’s Order on
professional standards (CO2) outlines the conduct expected of AFP appointees. Inappropriate departures from
the provisions of this instrument may constitute a breach of AFP professional standards and be dealt with
under Part V of the Australian Federal Police Act 1979 (Cth).
This document is a functional governance instrument as defined in the AFP Commissioner's Order on
governance (CO1).
ACT 1982
INFORMATION
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Contents
Definitions ........................................................................................................................................................... 3
Acronyms ............................................................................................................................................................. 5
Introduction ......................................................................................................................................................... 6
Exclusions ............................................................................................................................................................ 6
Receipt by the AFP ............................................................................................................................................... 6
Recording a Report or Request ........................................................................................................................... 7
Receipt of AFP appointee (not a NOSSC appointee) ........................................................................................... 7
Information that is classified above Protected ................................................................................................... 8
Sensitive Investigations ....................................................................................................................................... 8
Categorisation ..................................................................................................................................................... 8
After-hours and exceptional circumstances ........................................................................................................ 9
Role of a Regional and Canberra Capacity and Capability Committee ................................................................
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9
Reports and Requests received through the International Network ................................................................ 11
Further Advice ................................................................................................................................................... 11
Guideline Commencement Date and Review Process ...................................................................................... 11
Legislation ..........................................................................................................................................................
INFORMATION
11
Other sources .................................................................................................................................................... 11
Annex A – Flow chart ......................................................................................................................................... 12
THE DOCUMENT IS RELEASED BY
Definitions
THE AUSTRALIAN FEDERAL POLICE
AFP
Australian Federal Police
AFP Act
Australian Federal Police Act 1979 (Cth)
UNDER THE FREEDOM OF
AFP appointee
Deputy Commissioner, an AFP employee, special member, special protective
service officer or other person engaged by the AFP to perform duties as an
AFP employee or otherwise assisting the AFP as per s. 4 of the AFP Act.
Al egation
An assertion of criminal conduct.
CCC
Capacity and Capability Committee will consist of representatives from each
Command’s and Business Areas within a geographical location.
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Regional CCC are located within the Command structure outside of Canberra
and may include representatives from other Command areas located within
their geographic area.
CCC will consist of the following:
CCC Canberra
CCC Central
CCC Eastern
CCC Northern
CCC Southern
CCC Western
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Command
ACT Policing
Chief Learning Officer
Chief of Staff
INFORMATION
Counter Terrorism and Special Investigations Command
Crime Command
Criminal Asset Confiscation
THE DOCUMENT IS RELEASED BY
Eastern Command
THE AUSTRALIAN FEDERAL POLICE
International Command
Northern Command
UNDER THE FREEDOM OF
Operational Science and Technology
People and Culture Command
Southern Command
Specialist Protective Command
Western and Central Command
Decision
The making of a decision by an individual or a committee
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Investigation
A process of seeking information relevant to an al eged, apparent or
potential breach of the law, involving possible judicial proceedings
Investigative Service
A service that supports an (internal or external) investigation or requires the
execution of police powers.
NOSSC
National Operations State Service Centre.
The NOSSC consists of:
NOSSC Canberra
NOSSC Central
NOSSC Eastern
NOSSC Northern
ACT 1982
NOSSC Southern
NOSSC Watchfloor (24/7 capability)
NOSSC Western
INFORMATION
NOSSC Appointee
An AFP appointee that is performing duty as a member of a NOSSC
Report
A notification to the AFP which makes an allegation that a crime has been, is
being, or may be committed.
Request
For the purpose of this Better Practice Guid
THE DOCUMENT IS RELEASED BY e, means a request for
Investigative Service only.
THE AUSTRALIAN FEDERAL POLICE
Acronyms
ACT
Australian Capital Territory
UNDER THE FREEDOM OF
AFP
Australian Federal Police
BPG
Better Practice Guide
CCC
Capacity and Capability Committee
CCPM
Case Categorisation and Prioritisation Model
CNE
Case Entry Note
MOU
Memorandum of Understanding
PROMIS
Police Real-time Online Management Information System.
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Introduction
This Better Practice Guide (BPG) provides guidance for Australian Federal Police (AFP) appointees to manage
Reports and Requests received by the AFP. This BPG should be read in conjunction with the National Guideline
on Sensitive Investigations; and PROMIS Standard Operating Procedures (SOP’s) on Briefings and National
Operations and State Services Centre (NOSSC) Interim Procedure - Case Creation and finalisation.
The NOSSC is the AFP’s primary gateway for receiving Reports and Requests. The NOSSC provides a centralised
monitoring, initial response, coordination, and communications support service. The NOSCC is physical y
located within geographical Commands, with a 24/7 presence located on the NOSSC Watchfloor located within
AFP Headquarters. The NOSSC delivers effect through its use of NOSSC appointees in NOSSC Commands.
Exclusions
Whilst there are some exclusions, to receipt and handling of some Reports and Requests this has been
undertaken due to the special requirements of the areas concerned. The intention wil  be, as information
systems mature, to review these exclusions and apply consistent governance.  ACT 1982
On that basis this BPG is not intended to address:
•  processes used by ACT Policing in investigating crime and responding to requests
•  the operations of the Australian Centre to Counter Child Exploitation
•  the operations of the Joint Counter Terrorism Teams  INFORMATION
•  operations/projects initiated within Intelligence Operations
•  the AFP’s response to a disclosure under the Public Interest Disclosure Act 2013 (Cth)
•  requests made to the AFP under the Freedom of Information Act 1982 (Cth)
•  AFP Professional Standards conduct issues under the Commissioner’s Order on Professional Standards
(CO2) and the AFP National Guideline on complaint management.
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This BPG also does not apply to existing AFP arrangements established under a M
THE AUSTRALIAN FEDERAL POLICE  emorandum of
Understanding (MOU) or similar protocols (such as certain Taskforces) where they are inconsistent with this
BPG.
It is expected that excluded areas will provide reports to the C
UNDER THE FREEDOM OF apacity and Capability Committee (CCC), in their
geographical location, advising of their capacity and capability requirements and relevant case loads.
Receipt by the AFP
The NOSSC is the AFP’s primary gateway for receiving Reports or Requests.
s 47E(d)
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Persons seeking to make a Report or Request should, where possible be directed to the AFP web page to
complete a Report a Crime or a Request for Investigation Service form. The information provided will then be
assessed by the NOSSC. If an AFP appointee receives a Report or Request directly, and it is not one of the
excluded areas, it must be briefed into the NOSSC as soon as practicable, unless exceptional circumstances
exist. Where a member of the public or an agency cannot access the forms they should be directed to the
NOSSC contact points in their relevant State/Territory.
When the NOSSC receives a Report or Request, the NOSSC will create a PROMIS case in accordance with
NOSSC Interim Procedure - Case Creation and finalisation or existing PROMIS Procedures.
Upon initial receipt of the report the NOSSC appointee may determine on immediate face value, the matter is
one automatical y transferred to another agency, or is a type of correspondence where it is apparent an
investigation would not commence.  In these cases the information wil  be stored in approved AFP systems by
the NOSSC appointee with reasons as to why an individual PROMIS case was not commenced.
Upon receipt of a Report or Request the originator should be notified of the receipt of the Report or Request
by the AFP by either letter or email.  This should be noted within the PROMIS case.
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Recording a Report or Request
Upon receipt of a Report or Request, the NOSSC appointee is responsible for providing liaison with the
relevant Command Capability and Capacity Committee (CCC). The NOSSC appointee wil :
•  create a PROMIS case ensuring all the relevant entities are created and a
INFORMATION ll supplied documentation is
uploaded
•  set the Status as Investigations/Project/Request
•  set the Reason as ‘Unassigned’
•  complete a case note entry CCC Submission
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•  undertake a risk assessment if the matter is management significant and/or the matter should be
marked as a ‘sensitive investigation’ in accordance with the National Gui
THE AUSTRALIAN FEDERAL POLICE  deline on Sensitive
Investigations.
•  ensure the originator of the Report or Request has been advised of its receipt by the AFP.
Receipt of AFP appointee (not a NOSSC appointee)
UNDER THE FREEDOM OF
Where a receipt of a Report or Request is received by an AFP appointee outside of the NOSSC structure, and
the Report or Request requires immediate action the AFP appointee receiving the Report or Request will be
responsible for creation of a PROMIS case in accordance with the above instructions. The AFP appointee is
only required to complete the CCC Submission template with as much information as they have to hand. The
responsibility for submission of the case to the relevant CCC for endorsement or other action rests with the
NOSSC area in that physical location.
The NOSSC supporting the relevant CCC must be notified of the case creation, at the earliest opportunity, to
ensure al  relevant information has been recorded and for submission to the relevant CCC for endorsement or
other decision. This notification should be undertaken by way of a PROMIS tasking.
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s 22(1)(a)(ii)
s 22(1)(a)(ii)
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The NOSSC appointee is responsible for gathering information, relevant to the Report or Request, to enable
basic risk factors to be considered by the CCC. This may include use of the current Case Categorisation and
Prioritisation Model tool and Determinations, which include:
•  whether a Report or Request should be actioned by the AFP
•  if further action is required, to whom a Report or Request should be assigned
•  whether a Report or Request is categorized as Response or Routine
Factors which may influence determinations regarding a Report or Request include:
s 47E(d)
ACT 1982

INFORMATION
Until the relevant CCC assign or endorse the case it wil  be marked as Case Status
‘Investigations/Project/Request’ and a Reason of ‘Unassigned’.

Once a case is assigned to a case officer the reason should be changed to ‘assigned’. The originator of the
Report or Request must be advised of the status of the matter and information relating to the area and
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members assigned to the investigation.
THE AUSTRALIAN FEDERAL POLICE
After-hours and exceptional circumstances
Where a Report or a Request requires an immediate response, it may be initiated by phone call or email. The
NOSSC Watchfloor is available to receive Reports and Request
UNDER THE FREEDOM OF s outside of business hours. In the event of
contact outside of business hours, the NOSSC appointee wil  contact the responsible Command, or Business
Area, through the relevant on-cal  arrangements. If the Report or Request is made oral y, it must be fol owed
up in writing as soon as is practicable.
If the matter does not require further action the case will be finalised by the NOSSC in accordance with NOSSC
Interim Case Creation and Finalisation.
Role of a Regional and Canberra Capacity and Capability Committee
A Regional or Canberra CCC has responsibility for decisions relating to Reports or Requests.  This can include
where a case is to be assigned to a responsible Business Area or to make a decision where a Business Area has
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accepted a Report or Request. The Canberra CCC’s structure wil  enable Command areas based in Canberra,
that have operational teams, to fol ow the same procedures and processes used by Regional CCC’s ensuring a
consistent approach by the AFP.
A CCC wil  generally consist of:
• a Chair selected by the Command
• Commanders and/or Superintendents representing Business Areas;
• NOSSC Regional or Canberra Team Leader; and
• any business area required to provide information to the CCC.
The CCC can make decisions to:
• continue the investigation and allocate resources
• facilitate the Request and allocate resources
• reject the Report for continued investigation or the Request
• request additional information
• transfer the Report or Request to another Command for consideration ACT 1982
• refer the Report to another agency, by rejecting the report/request with a reason of ‘referred to
another agency’.
The determination, reasons and any supporting documentation must be recorded on the PROMIS case, subject
to security classification. The Regional or Canberra NOSSC that is handling the Report or Request must
maintain contact with the person or entity who made the Report or Request and
INFORMATION  provide notification of the
outcome of the AFP’s decision.
If the CCC determines that the AFP will take no further action in respect of a Report or Request, the PROMIS
case must be either finalised, rejected or terminated, in accordance with PROMIS procedures and reporting
person(s) is to be advised.
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If the CCC determines the Report or Request will be assigned, the PROMIS case is
THE AUSTRALIAN FEDERAL POLICE   to be assigned to the
relevant Business Area team and member/s.
As required by section 9 of the National Guideline on Sensitive Investigations, any Report or Request which is
identified as a sensitive investigation must also consider wheth
UNDER THE FREEDOM OF  er the determination, including a determination
to reject the Report or Request, requires escalation within the Command or escalation to the Sensitive
Investigations Oversight Board (SIOB).
All Reports or Requests received by the AFP should, where possible, be determined by a CCC within twenty
eight (28) days of receipt. Where this timeline is exceeded a CNE should be added noting the reason for the
delay in making a determination.
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Reports and Requests received through the International Network
AFP appointees located within the International Network may receive Reports or Requests. When this occurs
International Command must ensure that al  information, supporting documentation and relevant entities are
recorded within a PROMIS case, which should then be brought to the attention of the NOSSC.
When Reports or Requests are received by the International Network and allocated to a responsible
Command, the relevant International Post must be informed of subsequent determinations. Post is
responsible for notifying the originator of the Report or Request of such determinations.
Further Advice
Queries about the content of this document should be referred to the Commander National Operations
Coordination.
Guideline Commencement Date and Review Process
This document wil  take effect from publication.
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Due to the potential for the delivery of new Information Systems and use of other existing AFP information
systems this guideline wil  be reviewed regularly until March 2021 and then on an annual basis.
Legislation
INFORMATION
•
Australian Federal Police Act 1979 (Cth).
Other sources
•
AFP Investigations Doctrine
•
PROMIS Procedures
THE DOCUMENT IS RELEASED BY
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Annex A – Flow chart
ACT 1982
INFORMATION
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LEX 3276
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