Our reference: FOI 24/25-0520
GPO Box 700
Canberra ACT 2601
1800 800 110
21 February 2025
ndis.gov.au
Paul Carter
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear Paul Carter
Freedom of Information request - Notification of Decision
Thank you for your correspondence of 13 October 2024, seeking access under the
Freedom
of Information Act 1982 (FOI Act) to documents held by the National Disability Insurance
Agency (NDIA).
I apologise for the delay in processing your request.
The purpose of this letter is to notify you of my decision on your application.
Scope of your request
You requested access to the following documents:
“As per the Freedom of Information Act I am requesting access to documents within the
following scope:
A list of all possible "Article labels" for NDIA documents, including:
- "PACE user role names" (eg. "dc_users_reviewofficer")
- "Topics" (eg. "t_planchanges")
- "Case names" (eg. "dc_case_planchange")
- "Ownership" (eg. "own_sgplanchangesandconnections")”
The purpose of this letter is to notify you of my decision on your application.
Expiration of time
A 30-day statutory period for processing your request commenced from 14 October 2024, in
accordance with section 15(5)(b) of the FOI Act. The due date for a decision on access was
12 November 2024
. I note this time has lapsed and as a result we are deemed to have
refused your request under section 15AC of the FOI Act.
Despite this, I have continued to process your application. I apologise for the delay and
confirm that you retain your right to seek external review of this decision.
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Search efforts
Staff in the NDIA’s Service Design Branch conducted searches for documents and advised
they did not locate any documents relevant to the scope of your request. I have set out the
reasons for this outcome in
Attachment A to this letter.
Decision on access to documents
In summary, I have decided to refuse
access to the information you have requested on the
basis that the documents are non-existent or unlocatable pursuant to section 24A of the FOI
Act.
I made this decision as an authorised FOI decision maker under section 23(1) of the FOI
Act.
I have provided a detailed statement of the reasons for my decision in Attachment A to this
decision notice.
Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at
Attachment B.
If you have any enquiries about this matter, please contact me by email
at xxx@xxxx.xxx.xx. Yours sincerely
Cooper (CHH674)
Senior Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
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Attachment A
Statement of Reasons
FOI Application 24.25-0520
___________________________________________________________________
Refused information
I have refused
access to the information you requested under section 24A of the FOI Act on
the basis that documents containing such information are unlocatable or do not exist.
Relevant law
Under the FOI Act, a person has a right to be given access to documents of an agency.
However, the right of access is subject to limitations, including grounds for refusal of access.
Section 24A of the FOI Act states that an agency may refuse a request for access to a
document if all reasonable steps have been taken to find the document and the agency is
satisfied that the document cannot be found or does not exist.
Searches for documents
After reviewing the scope of your FOI application, I identified the need to make enquiries with
the NDIA’s Service Design Branch for documents relevant to the scope of your request.
The line area has advised that tags that you have requested are only used to display certain
knowledge articles in PACE, as such, no corresponding document of ‘lists’ exist.
Conclusion
Based on the information I received from Service Design Branch, I consider there are
reasonable grounds to be satisfied that documents containing the information you seek do
not exist. I therefore refuse access to the information under section 24A of the FOI Act on
the basis that the information is does not exist.
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Attachment B
Your review rights
Review by the Office of the Australian Information Commissioner
The FOI Act also gives you the right to apply to the Office of the Australian Information
Commissioner (OAIC) to seek a review of this decision.
If you wish to have the decision reviewed by the OAIC, you may apply for review within 60
days of receiving this letter.
You can apply to the OAIC for review in the following ways:
Online:
www.oaic.gov.au
Post:
GPO Box 5218, Sydney NSW 2001
Email:
xxxxxxxxx@xxxx.xxx.xx
Phone:
1300 363 992 (local call charge)
Complaints to the Office of the Australian Information Commissioner or the
Commonwealth Ombudsman
You may complain to either the Commonwealth Ombudsman or the OAIC about actions the
NDIA took in relation to your request. The Ombudsman will consult with the OAIC before
investigating a complaint about the handling of an FOI request.
You can make a complaint to the OAIC using the contact details identified above, or to the
Ombudsman by:
Phone:
1300 362 072 (local call charge)
Email:
xxxxxxxxx@xxxxxxxxx.xxx.xx
Your complaint should set out the grounds on which you consider the OAIC or the
Ombudsman should investigate the NDIA’s handling of your FOI request.
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