FOI 24.25 0519 Decison Notice of decision.pdf

Our reference: FOI 24/25-0519 (LEXD 55069)

GPO Box 700
Canberra   ACT   2601
1800 800 110
17 April 2025
ndis.gov.au

Paul Carter

By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx

Dear Paul Carter
Freedom of Information request — Notification of Decision
Thank you for your correspondence of 13 October 2024, in which you requested access to
documents held by the National Disability Insurance Agency (NDIA), under the Freedom of
Information Act 1982 (FOI Act).
The purpose of this letter is to provide you with a decision on your request.
Scope of your request
You have requested access to the following documents:
“As per the Freedom of Information Act I am requesting access to documents within the
following scope:
- Al  templates for recording an “activity” or “internal note” in an NDIS person account
Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory period for processing
your request commenced from 14 October 2024. This 30-day period expired on 13
November 2024.
The 30-day period can be extended in a number of ways, including with your agreement. On
25 October 2024, your agreement was sought to a 30-day extension of time under section
15AA of the FOI Act.  On the same date, you did not consent to an extension of time. As we
did not receive your consent, the original due date stands.
Processing period
We have been experiencing processing delays and were not able to provide you with our
decision by the due date. Consequently, we are deemed to have refused your application
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under section 15AC of the FOI Act. I sincerely apologise for the delay in releasing this
decision to you.
We have continued processing your request. In the interests of not causing further delays, I
have decided not to apply for an extension to the processing period from the Office of the
Australian Information Commissioner (OAIC) under section 15AC of the FOI Act. Therefore,
internal review of this decision is not an option. However, your right to apply for an external
review with the Of ice of the Australian Information Commissioner remains protected. Details
are set out in Attachment B to this letter.
Decision on access to documents
I am authorised to make decisions under section 23(1) of the FOI Act. My decision on your
request and the reasons for my decision are set out below.
The document was identified by searches conducted by the Service Guidance Branch. They
searched NDIA’s systems, using all reasonable search terms that could return documents
relevant to your request, and consulted with relevant NDIA staff who could be expected to be
able to identify documents within the scope of the request.
Two (2) documents have been identified which fall within the scope of your request.
I have decided to grant access to 1 document(s) in full.

In reaching my decision, I took the following into account:

· the nature and content of the document falling within the scope of your request
· the FOI Act
· consultation with relevant NDIA staff
· factors relevant to my assessment of whether or not disclosure would be in the
public interest

One (1) of the documents falling within the scope of your request has previously been
released under FOI 24/25-0368 as identified by you on 8 February 2025. This document is:

•  Knowledge article - Log an activity or internal note

This document is publicly available on the NDIA ‘s Disclosure Log NDIS FOI Disclosure log.
For your convenience, I have also attached a copy of this documents from the Disclosure
Log.

Release of documents

The documents for release, as referred to in the Schedule of Documents at Attachment A,
is enclosed.

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Rights of review
Your rights to seek a review of my decision, or lodge a complaint, are set out at
Attachment B.
Should you have any enquiries concerning this matter, please do not hesitate to contact me
by email at xxx@xxxx.xxx.xx.
Yours sincerely

Lia (LML799)
Senior Freedom of Information Officer
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division

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Attachment A

Schedule of Documents for FOI 24/25-0519

Document
Page
Description
Access
Comments
number
number
Decision

1
1-7
Knowledge article – Log an Activity FULL ACCESS
or internal note

Date: 6 May 2024

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Attachment B

Your review rights

As this matter was a deemed refusal, internal review of this decision is not an option.
However, if you have concern with any aspect of this decision, please contact the NDIA FOI
team by email xxx@xxxx.xxx.xx or by post:

Freedom of Information Section
Complaints Management & FOI Branch
Information Release, Privacy and Legal Operations Branch
Reviews and Information Release Division
GPO Box 700
CANBERRA ACT 2601

Review by the Office of the Australian Information Commissioner

The FOI Act gives you the right to apply to the Office of the Australian Information
Commissioner (OAIC) to seek a review of this decision.

If you wish to have the decision reviewed by the OAIC, you may apply for the review, in
writing, or by using the online merits review form available on the OAIC’s website at
www.oaic.gov.au, within 60 days of receipt of this letter.

Applications for review can be lodged with the OAIC in the following ways:
  Online:  www.oaic.gov.au
Post:
GPO Box 5218, Sydney NSW 2001
Email:
xxxxxxxxx@xxxx.xxx.xx
Phone:
1300 363 992 (local call charge)

Complaints to the Office of the Australian Information Commissioner or the
Commonwealth Ombudsman

You may complain to either the Commonwealth Ombudsman or the OAIC about actions
taken by the NDIA in relation to your request. The Ombudsman wil  consult with the OAIC
before investigating a complaint about the handling of an FOI request.

Your complaint to the OAIC can be directed to the contact details identified above. Your
complaint to the Ombudsman can be directed to:
  Phone:  1300 362 072 (local call charge)
Email:
xxxxxxxxx@xxxxxxxxx.xxx.xx

Your complaint should be in writing and should set out the grounds on which it is considered
that the actions taken in relation to the request should be investigated.

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