FOI 25 -0019 - document 1
Request for Proposal for Government Provider Management
System - Release 9 Onwards under the Digital Marketplace
Standing Offer Notice SON3413842
1.
Purpose:
1.1. To procure professional services for the design, build, test and warranty of
the Government Provider Management System for Release 9 onwards for
12 months.
2.
Background:
2.1. As an outcome of the Aged Care Royal Commission the Government
committed initial funding for the Aged Care digital transformation work in
the 2021/22 financial year to replace the existing National Application
Providers System (NAPS) with a new centralised aged care provider digital
capability called the Government Provider Management System (GPMS).
2.2. Since that initial funding, the Government has continued to invest and scale
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out this capability over the next 2 years with the Department implementing
the following capabilities:
o
Design, delivery and implementation of key of the core GPMS platform to meet
Royal Commission findings.
HEALTH AND AGED CARE
o
Design, development and implementation of Star Ratings and Quality Indicators – to
provide information to providers and citizens on the performance of aged care
providers.
INFORMATION
o
Design, development and implementation of Quarterly Financial Reporting for aged
care providers.
2.3. This work culminated in the delivery of the core GPMS components in
November 2023 with further key enhancements and stability work on this
platform scheduled for February 2024 (Release 7) and June 2024 (Release
8).
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2 4. The Government has approved a plan of work that will substantially reform
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the current Aged Care Act that will result in major digital transformation of
THEaged care capabilities and require further enhancement and capability
BY THE DEPARTMENT OF
development of the GPMS platform and related capabilities. This will
become the focus of Release 9 (November 2024) and future ICT
development work.
2.5. The Department is moving to a new methodology to deliver on future
releases that takes into account the scale of work and learnings from the
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FOI 25 -0019 - document 1
last few years of development and that provides a balance of delivery,
quality and change management for aged care providers.
2.6. As a result of this major refocus, the Department is taking the opportunity to
establish a new contract for these pieces of work. This Request for
Proposal seeks a proposal that will meet the requirements detailed in this
RFP. In addition to submitting a proposal that fully meets the requirements,
the Seller may offer an alternative proposal(s). Any alternative proposal will
be evaluated to ensure it represents greater value for money to the
Department.
3. Requirement [can be a separate Statement of Requirement to be attached]
3.1. The seller is required to provide the following:
a. Ability to supply the services with resources who are all Australian Citizens and
security assessed (Baseline minimum).
b. Ability to provide the resources required by 1 July 2024
c. The quality and skills of the resources provided
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d. The experience, expertise, methodology, accelerators and other value added
services the Seller can provide to deliver value for money outcomes for the
Department.
e. Provide and manage a a team of over 100 multi discipline resources working on
multiple streams to develop, enhance, and support Aged Care reforms on the newly
established GPMS capability. Key resource and delivery capabilities required in
HEALTH AND AGED CARE
include:
a. Designers to assist with requirement definition and articulation;
INFORMATION
b. Architects to assist in solution design of requirements based on Department
enterprise architecture, roadmap and standards;
c. Project leads to manage engagements and streams of work;
d Scrum masters to manage scrum teams in the delivery of backlogs;
e. System analysts to capture and document requirements;
f. Salesforce and Mulesoft developers and engineers to configure and deliver
on the requirements;
g. Testers to develop, execute and manage testing of the delivered solutions;
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and
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h. Other specialist resources as required to meet workstream outcomes.
THE
f. Provide expertise in management of large scale transformational programmes of
BY THE DEPARTMENT OF
work. Bringing strategic leadership, best practice, acceleraters and technology
expertise to support the digital reforms.
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FOI 25 -0019 - document 1
technical, commercial and legal risks and referee reports if sought)
constitutes value for money.
12. Economic Benefit to the Australian Economy
12.1.
The Seller should provide detail on how their proposal (and any
alternative proposal) provides an economic benefit to the Australian
economy.
13. Shadow Economy Procurement Connect Policy
13.1.
The Seller should provide a statement from the Australian Taxation
Office showing they have a satisfactory tax record.
14. Indigenous Procurement Policy
14.1.
The Seller should provide detail on how it will meet the minimum
requirements of the Indigenous Procurement Policy (IPP) for their proposal
(and any alternative proposal).
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15. Australian Industry Participation Policy
15.1.
The Seller should provide detail on how it will meet the Australian
Industry Participation Plan for their proposal (and any alternative proposal).
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16. Disclosure of Country of Tax Residency
16.1.
The Seller is required to provide their country of tax residency
INFORMATION
(including their ultimate parent entity’s country of tax residence)
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THEBY THE DEPARTMENT OF
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FOI 25 -0019 - document 2
Request for Quote for Design, Delivery Support and Sustainment
Team for Whole of Government Provider services under the Digital
Marketplace Standing Officer Notice SON3413842 and the
Supplementary Teams Arrangement Deed Health E22-292004
1. Purpose
To engage a suitable seller to provide Design, Delivery, Support and Sustainment services
to:
• Design and deliver packages.
• Provide application support and sustainment of the whole of Government platform; and
• Ensure that the build aligns with the established Aged Care Digital Platform patterns and
practices.
2. Background
The Department is currently engaged in a major digital transformation programme of work
supporting the recommendations from the Aged Care Royal Commission and the
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Governments response to this report.
A key part of this digital transformation has been the establishment of a new systems
platform utilising Salesforce/Mulesoft to deliver improved interactions with aged care
providers, improved compliance of the sector, and greater transparency to citizens. The
Department utilises Salesforce as a software as a service. The first major capability
HEALTH AND AGED CARE
established on this new platform is a central provider management solution known as the
Government Provider Management System (GPMS), that centralises all of the Department
interactions with aged care providers.
INFORMATION
In March 2021, the Department conducted a study to gain a greater understanding on the
opportunities to share common data across Commonwealth agencies to reduce the burden
on aged care providers interacting with Government and to improve the ef iciencies across
Commonwealth agencies.
As part of the development of the new GPMS, an opportunity was identified to expand the
use of the platform to inform a Whole of Government (WofG) GPMS across Aged Care, the
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Department of Veterans Affairs and the NDIS, including the following use cases:
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• Home Care Packages Program (HCP);
THE
• Commonwealth Home Support Programme (CHSP);
• Residential Aged Care (RESI);
BY THE DEPARTMENT OF
• The National Disability Insurance Scheme (NDIS); and
• The Department of Veterans’ Affairs (DVA).
In July 2023, DTDD proposed provisioning the DVA and NDIS Commission with a sandpit
environment of the GPMS to explore whether the GPMS can be leveraged by other
government agencies to consolidate the various provider management capabilities onto a
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FOI 25 -0019 - document 2
6. How to respond
a. You must comply with all requirements set out in this request, the terms of use of
the Digital Transformation Agency’s Digital Marketplace and the Digital
Marketplace Master Agreement.
b. Responses must be lodged via the Digital Marketplace BuyICT Procurement Portal
by the Closing Time.
c. The Buyer wil accept responses in .DOCX .XLSX .PPT or .PDF format.
7. Validity Period
Your response remains valid for a period of up to 3 months from the RFQ Closing Time.
8. Work, Health and Safety
As per clause 19 of the Comprehensive Terms.
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9. Security Requirements
Al Personnel working within the Buyers environment and dealing with the Buyer’s
Personal Identifiable Information (PII) must:
• hold a current or be able to hold a minimum-Security Clearance of Baseline
HEALTH AND AGED CARE
• be able to provide the Buyer with a Police Check which is no older than 6 months of
age from execution of this Work Order
INFORMATION
• all Security Clearance and Police Check costs wil be borne by the Seller
• all Nominated Personnel must complete the mandatory Buyer training (within the
designated timeframe allotted within the online training portal):
o work, health and safety training
o security awareness tr
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o any other mandatory training as required.
THE
BY THE DEPARTMENT OF
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