If not delivered return to PO Box 7820 Canberra BC ACT 2610
27 September 2024
Our reference: LEX 81005
RedYel owPink
Only by email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
Dear RedYel owPink
Freedom of Information (FOI) request - Statement of Reasons
I refer to your request received by Services Australia (the Agency) on 5 August 2024 for access
under the Freedom of Information Act 1982 (the FOI Act) to the fol owing document:
Recording ex-partner details 007-07030100 from your Operational Blueprint.
Deemed refusal
The Agency was required to provide you with a decision in relation to your request by
4 September 2024. As a decision was not provided to you by this date, the principal officer of
the Agency is deemed to have refused your request under section 15AC of the FOI Act.
We apologise for the delay in processing your request. Although your request is deemed to
be refused, I am providing you with the document that was the subject of your FOI request
and releasing it to you administratively. The document is marked up with redactions based
on if the Agency had made a decision within time.
I am providing you with a statement of reasons which explains the document that is being
released. The statement of reasons is at Attachment A.
You can ask for a review of our deemed refusal decision
If you disagree with the deemed refusal of your request you can ask for an external review by
the Office of the Australian Information Commissioner. See Attachment B for more
information about how to request a review.
Summary of the statement of reasons
If I had made a decision on your FOI request by 4 September 2024, I would have decided to
grant you part access to one document (Document 1), with some of the content removed.
I am satisfied parts of the document you requested would have been exempt under the FOI
Act because the document includes operational information, the disclosure of which would
have a substantial adverse effect on the Agency’s ability to conduct its operations efficiently
and properly (section 47E(d) conditional exemption).
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How we will send the document to you
The document is attached.
Further assistance
If you have any questions please email xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx.xx
Yours sincerely
Michel e
Authorised FOI Decision Maker
Freedom of Information Team
FOI and Reviews Branch | Legal Services Division
Services Australia
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If not delivered return to PO Box 7820 Canberra BC ACT 2610
STATEMENT OF REASONS
What you requested
Recording ex-partner details 007-07030100 from your Operational Blueprint.
On 13 August 2024, the Agency acknowledged your request, and on 30 August 2024, we
sought your agreement to a 20 day extension of time to process your request. We did not
receive a response from you.
What I took into account
In writing this statement of reasons, I took into account:
your request dated 5 August 2024
other correspondence with you
the document which fal s within the scope of your request
whether the release of material is in the public interest
consultations with Agency officers about:
o the nature of the document
o the Agency's operating environment and functions
guidelines issued by the Australian Information Commissioner under section 93A of
the FOI Act (the Guidelines), and
the FOI Act.
Statement of reasons
I am satisfied that parts of the document you requested are exempt under the FOI Act. My
findings of fact and reasons for being satisfied that the exemptions applies to the document,
including consideration of the factors I am required to take into account in section 11B, are
outlined below.
Section 47E(d) of the FOI Act – Operations of the Agency
I have applied the conditional exemption in section 47E(d) of the FOI Act to parts of the
document (Document 1).
This section of the FOI Act al ows the Agency to redact material from a document if its
disclosure would have a substantial adverse effect on the Agency’s ability to conduct its
operations efficiently and properly.
Document 1 outlines information on how to record ex-partner details to assess entitlement for
the period a customer was partnered.
I am satisfied the information contained within Document 1 is relevant to the implementation,
delivery and management of a process administered by the Agency, and therefore is relevant
to the conduct of the Agency’s operations.
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I consider that providing this material to you, which is not publicly available, would negatively
affect the conduct of the Agency’s operations because it may provide insight to malicious
users about navigating the Agency’s internal systems. Additional y, some of the material may
provide insight that a perpetrator of family and domestic violence could misuse, which may
place individuals at risk.
While I have no reason to believe you would misuse the exempt material in this way, the FOI
Act does not control or restrict use or dissemination of the information once released, so I
must consider actions any member of the public might take if the information is in the public
domain.
Public interest considerations
Access to conditional y exempt material must be given unless I am satisfied it would not be in
the public interest to do so.
I consider disclosure of the material would promote the objects of the FOI Act, including
increasing public participation in Government processes.
However, I also consider disclosure of the exempt material would prejudice the Agency’s
ability to properly and efficiently deliver services to the public, by providing information which
would al ow individuals to navigate the Agency’s established processes. I also consider some
of the exempt material containing detailed system coding instructions for staff, could be used
as a ‘how to’ guide by a malicious user to navigate the Agency’s system, and therefore
presents a cyber security risk.
Based on these factors, I have decided that in this instance, the public interest in disclosing
the information in the document is outweighed by the public interest against disclosure.
Accordingly, if I had made a decision on your FOI request by 4 September 2024, I would
have decided not to release the relevant document to you in ful .
Out of scope or irrelevant information has been deleted in accordance with section 22 of the
FOI Act.
PAGE 5 OF 7
If not delivered return to PO Box 7820 Canberra BC ACT 2610
Attachment B
INFORMATION ON RIGHTS OF REVIEW
FREEDOM OF INFORMATION ACT 1982
Asking for a full explanation of a Freedom of Information outcome
Before you ask for a formal review of a FOI decision, you can contact us to discuss your
request. We wil explain the deemed refusal decision and statement of reasons to you. This
gives you a chance to correct misunderstandings.
Asking for a formal review of a Freedom of Information decision
If you believe that the deemed refusal of your request is incorrect, the FOI Act gives you the
right to apply for a review of that decision. Under section 54L of the FOI Act, you can apply
for a review of the deemed refusal decision by the Australian Information Commissioner.
Please note that a statement of reasons is not reviewable by the Australian Information
Commissioner.
Applying for external review by the Australian Information Commissioner
If you do not agree with the deemed refusal of your request, you can ask the Australian
Information Commissioner to review the deemed refusal decision.
You wil have 60 days to apply in writing for a review by the Australian Information
Commissioner.
You can lodge your application:
Online:
www.oaic.gov.au
Post:
Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
Email:
xxxxxxxxx@xxxx.xxx.xx
Important:
If you are applying online, the application form the 'FOI Review Form' is available at
Information Commissioner Review Application form
Include your contact details
Set out your reasons for objecting to the Agency's deemed refusal decision.
PAGE 6 OF 7
Complaints to the Australian Information Commissioner and Commonwealth
Ombudsman
Australian Information Commissioner
You may complain to the Australian Information Commissioner concerning action taken by
an agency in the exercise of powers or the performance of functions under the FOI Act.
There is no fee for making a complaint. A complaint to the Australian Information
Commissioner must be made in writing. The Australian Information Commissioner's contact
details are:
Telephone: 1300 363 992
Website: www.oaic.gov.au
Smart Form: FOI Complaint Form
Commonwealth Ombudsman
You may also complain to the Commonwealth Ombudsman concerning action taken by an
agency in the exercise of powers or the performance of functions under the FOI Act. There is
no fee for making a complaint. A complaint to the Commonwealth Ombudsman may be
made in person, by telephone or in writing. The Commonwealth Ombudsman's contact
details are:
Phone: 1300 362 072
Website: www.ombudsman.gov.au
The Commonwealth Ombudsman general y prefers applicants to seek review before
complaining about a decision.
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