OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
The 6 streaming values and the My NDIS Contact roles are:
General – local area coordinator or early childhood partner
Supported – local area coordinator or early childhood partner
Intensive – early childhood partner or planner
Super Intensive – early childhood partner or planner
Complex – planner from the Complex Support Needs (CSN) Branch
YPIRAC – planner from the Younger People in Residential Aged Care (YPIRAC)
Branch.
Restreaming
Restreaming is when a new streaming factor is identified that impacts the current stream.
When a streaming case needs approval
A streaming case is completed by a planner, local area coordinator or early childhood partner
and sent for approval before they create an Access Request case.
The streaming case must be approved before making the access decision. This is critical to
make sure the Typical Support Package (TSP) is generated if they’re eligible and so they are
assigned to the correct team. We do this to make sure they receive the level of support they
need to engage with the NDIS.
A plan can’t be sent to a partner to implement if there is no stream in PACE.
Streaming is approved by an access delegate.
A new streaming case for restreaming is completed by a planner, local area coordinator, or
early childhood partner and sent for approval if they identify a new streaming factor that impacts
the current stream. This may include:
being notified that the person’s situation has changed
receiving additional information
identifying that the person was streamed incorrectly.
Restreaming is approved by a planner delegate.
Change the case owner
1.
Select the Change Owner icon next to the current Case Owner.
2.
Search for your name.
V2.0 2023-01-09 Approve or override a streaming case (Streaming and Restreaming) Page 2 of 6
This document is uncontrolled when printed
OFFICIAL
Page 2 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
3.
Select Change Owner.
Approve or override the streaming case
1.
Select the Streaming tab.
2.
Review streaming questions/answers based on any internal notes in the case and
available supporting information.
Refer to Streaming factors in Complete a streaming case (Streaming and
Restreaming) to help you review each question.
3.
Refer to Streaming factors in Complete a streaming case (Streaming and Restreaming)
to consider if there are any factors that are Complex or YPIRAC. Complex or YPIRAC
factors are not part of the streaming questions.
If there are complex streaming factors, follow article Submit a referral to the Complex
Support Needs (CSN) Branch
If there are YPIRAC streaming factors, follow article Create a referral to Younger
People in Residential Aged Care (YPIRAC) in an enquiry case
If there are no complex or YPIRAC streaming factors, continue to the next step.
4.
Select Next.
5.
Review the Auto calculated streaming value to decide whether to approve or override.
If approved
1.
At Stream, align with the Auto calculated streaming value.
Do not select Complex or YPIRAC, unless you are from the Complex Support Needs
(CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch. For
Complex or YPIRAC, you must complete a referral to the relevant branch for
consideration.
2.
At Reason for changing streaming value in submitted request, select System
miscalculation of streaming value.
3.
Select Approve.
4.
Select Submit.
If override
1.
At Stream, select the correct stream.
V2.0 2023-01-09 Approve or override a streaming case (Streaming and Restreaming) Page 3 of 6
This document is uncontrolled when printed
OFFICIAL
Page 3 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
Do not select Complex or YPIRAC, unless you are from the Complex Support Needs
(CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch. For
Complex or YPIRAC, you must complete a referral to the relevant branch for
consideration.
2.
Select Approve.
3.
Log an Activity (if streamed Supported, Intensive or Super Intensive):
Select the Log Activity tab on the Activity panel on the right of the screen.
Select Add.
At Activity Type, select Internal Note.
At Subject, select Internal Communication.
At Comments, note information you referred to when selecting the stream.
Select Save.
At Reason for changing streaming value in submitted request, select Streaming
criteria not met.
4.
Select Submit.
Next steps
1.
If streaming, fol ow guidance in Make an access decision.
2.
If restreaming, no further action required. The person that completed the streaming case
wil update the My NDIS Contact if needed.
Article labels – internal use only
s22(1)(a)(ii) - irrelevant material
V2.0 2023-01-09 Approve or override a streaming case (Streaming and Restreaming) Page 4 of 6
This document is uncontrolled when printed
OFFICIAL
Page 4 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
Before you start
You have either:
been supporting the person to apply to the NDIS and need to create an Access
Request case
identified a new streaming factor that impacts the current stream.
Understand streaming and restreaming
Streaming
Streaming helps to make sure the person receives the support they need to engage with the
NDIS. Some people need more support than others. This is internally cal ed streaming. We
do not use this term with the person.
Streaming doesn’t affect the level of reasonable and necessary NDIS-funded supports in the
person’s plan.
The 6 streams and My NDIS Contact roles are:
General – local area coordinator or early childhood partner
Supported – local area coordinator or early childhood partner
Intensive – early childhood partner or planner
Super Intensive – early childhood partner or planner
Complex – planner from the Complex Support Needs (CSN) Branch
YPIRAC – planner from the Aged Care and Hospital Interface Branch, formerly the
Younger People in Residential Aged Care (YPIRAC) Branch
If the person has restricted access, a planner wil support them.
Restreaming
Restreaming is when you identify a new streaming factor that impacts the current stream.
When to complete a streaming case
You must complete a streaming case:
before creating an Access Request case. This is critical to make sure the Typical
Support Package (TSP) is generated if they’re eligible, so they are assigned to the
correct team.
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 2 of 12
This document is uncontrolled when printed
OFFICIAL
Page 8 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
You must complete a new streaming case (for restreaming) if you identify a new streaming
factor that impacts the current stream. This may include:
being notified that the person’s situation has changed
receiving additional information
identifying that the person was streamed incorrectly.
The streaming case wil be al ocated to a delegate to approve or override the streaming
request. This must be completed before the plan is approved to identify the my NDIS contact
that will implement the plan.
Consider the Complex and YPIRAC streams
1.
Review article Submit a referral to the Complex Support Needs (CSN) Branch to
consider if the Complex stream may be required (with referral to CSN). If:
Yes, follow article Submit a referral to the Complex Support Needs (CSN) Branch. If
confirmed complex by CSN, they wil complete the streaming case.
No, continue to the next step.
2.
Review the article Create a referral to Younger People in Residential Aged Care
(YPIRAC) in an enquiry case to consider if the YPIRAC stream may be required. If:
Yes, follow article Create a referral to Younger People in Residential Aged Care
(YPIRAC) in an enquiry case. If confirmed YPIRAC, they wil complete the streaming
case.
No, continue to the next step.
Create a streaming case
1.
From the Person Account, select Cases.
2.
Select New.
3.
Select Streaming.
4.
Select Next.
5.
In Type, select either:
Streaming – if there isn’t a Current Participant Stream in the Details tab.
Restreaming – if there is an existing Current Participant Stream in the Details
tab.
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 3 of 12
This document is uncontrolled when printed
OFFICIAL
Page 9 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
6.
Select Save.
Complete the streaming case
1.
Select the Streaming tab.
2.
Select Yes or No to the Streaming Questions based on your conversation with the
person and any available supporting information.
Review the section Streaming factors below to help you answer each question.
3.
Select Next.
4.
Review the Stream to make sure it is correct.
5.
If incorrect, select Previous to update the Streaming Questions.
6.
Select Next.
7.
At Streaming Override, confirm the Stream matches the previous screen.
Do not select Complex or YPIRAC, unless you are from the Complex Support
Needs (CSN) Branch or Young People in Residential Aged Care (YPIRAC) Branch.
For Complex or YPIRAC, you must complete a referral to the relevant branch for
consideration. Refer to section above Consider the Complex and YPIRAC
streams.
8.
Select Next.
9.
Review the Auto calculated streaming value and Streaming questions and answers
to make sure they are correct.
The Auto calculated streaming value is based on the answers to the Streaming
Questions:
General – no streaming factors
Supported – one supported streaming factor
Intensive – 2 or more supported streaming factors
Intensive – one intensive streaming factor
Super Intensive – 2 or more intensive streaming factors
Super Intensive – one or more super intensive streaming factors.
10. If incorrect, select Previous to update the Streaming Questions.
11. Log an Activity (if streamed Supported, Intensive or Super Intensive):
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 4 of 12
This document is uncontrolled when printed
OFFICIAL
Page 10 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
Select the Log Activity tab on the Activity panel on the right of the screen.
Select Add.
At Activity Type, select Internal Note.
At Subject, select Internal Communication.
At Comments, note information you used to select the streaming factor.
Select Save.
12. Select Submit.
If restreaming, manually route the case for decision
If streaming, leave the case allocated to you. If restreaming, al ocate the case to the Re-
Streaming Routing Queue.
1. Select the Change Owner icon next to the current Case Owner.
2. Select the downward arrow next to the Users icon and then select Queues.
3. Search for Re-Streaming Routing Queue (restreaming only).
4. Select Change Owner.
Next Steps
1. The streaming case wil be assigned to a delegate:
They wil follow article Approve or override a streaming case (Streaming and
Restreaming) to review the streaming value, including the answers to the streaming
questions.
They wil then approve or override the streaming request. This must be completed
before you approve the plan to identify the my NDIS contact that wil implement
the plan.
2. When streaming is approved:
if streaming, continue to support the person to apply to the NDIS.
if restreaming, continue to support the person to develop their plan.
if the person moves to a different stream, fol ow articles Understand and check the
my NDIS Contact and Update the my NDIS Contact.
Streaming factors
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 5 of 12
This document is uncontrolled when printed
OFFICIAL
Page 11 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
s47E(d) - certain operations of agencies
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 6 of 12
This document is uncontrolled when printed
OFFICIAL
Page 12 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
s47E(d) - certain operations of agencies
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 7 of 12
This document is uncontrolled when printed
OFFICIAL
Page 13 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
s47E(d) - certain operations of agencies
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 8 of 12
This document is uncontrolled when printed
OFFICIAL
Page 14 of 18
OFFICIAL
FOI 23/24-1051
SGP Knowledge Article Template
For Internal Use Only
s47E(d) - certain operations of agencies
Article labels – internal use only
V6.0 2024-01-18 Complete a streaming case (Streaming and Restreaming)
Page 9 of 12
This document is uncontrolled when printed
OFFICIAL
Page 15 of 18
