This is an HTML version of an attachment to the Freedom of Information request 'Average Support packages.'.



Our reference: FOI 24/25-0011 
 
GPO Box 700 
Canberra   ACT   2601 
1800 800 110 
29 August 2024 
 
ndis.gov.au 
 
 

  
 
By email: xxxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx 
 
 
 
Dear B 
 
Freedom of Information request - Notification of Decision 
 
Thank you for your correspondence of 3 July 2024, in which you requested access to 
documents held by the National Disability Insurance Agency (NDIA), under the Freedom of 
Information Act 1982 (FOI Act). 
 
The purpose of this letter is to provide you with a decision on your request. 
 
Scope of your request 
As per your email dated 15 August 2024, I confirm you have requested access to the 
following documents: 
  1.  the average funding packages for individuals diagnosed with Borderline Personality 
Disorder (BPD), Dissociative Identity Disorder and either PTSD or Complex Post-
Traumatic Stress Disorder (C-PTSD) 
 
2.  the average Improved Daily Living Skil s funding packages for individuals diagnosed 
with Borderline Personality Disorder (BPD), Dissociative Identity Disorder and either 
PTSD or Complex Post-Traumatic Stress Disorder (C-PTSD)\ 
 
3.  for the 2023/2024 financial year the overall number of participants with these 
diagnoses as either primary or secondary listed disability.  
[Borderline Personality Disorder (BPD), Dissociative Identity Disorder and either 
PTSD or Complex Post-Traumatic Stress Disorder (C-PTSD)] 
 
Extension of time 
On 1 August 2024, you agreed to a 30-day extension of time under section 15AA of the FOI 
Act, making 2 September 2024 the new date to provide you with a decision on access. 
 
Decision Structure 

I advise that during the internal consultation process, information was located for only some 
parts of your scope, therefore, for ease of reading, I have addressed my decision as two 
separate decisions as below.  
 
 
 
 
 



Decision 1 - Dissociated Identity Disorder and Complex Post Traumatic Stress 
Disorder (C-PTSD) 
 
Scope: 

1.  the average funding packages for individuals diagnosed with Dissociative Identity 
Disorder and ……….. Complex Post-Traumatic Stress Disorder (C-PTSD) 
 
2.  the average Improved Daily Living Skil s funding packages for individuals diagnosed 
with ………., Dissociative Identity Disorder and Complex Post-Traumatic Stress 
Disorder (C-PTSD) 
 
3.  for the 2023/2024 financial year the overall number of participants with these 
diagnoses as either primary or secondary listed disability – [Dissociative Identity 
Disorder and Complex Post-Traumatic Stress Disorder (C-PTSD)] 
 
Search efforts 
 
A search for documents has been conducted by the Analytics, Data and Actuarial Division 
(ADA) and no responsive documents were located in response your scope  
 
Decision on access to documents 

I have decided to refuse access to the information you have requested relating to 
Dissociative Identity Disorder and Complex Post-Traumatic Stress Disorder (C-PTSD) on the 
basis that the documents are non-existent or unlocatable pursuant to section 24A of the FOI 
Act. 
 
A detailed statement of reasons explaining my decision is Attachment A to this decision 
notice. 
 
Decision 2 - Borderline Personality Disorder (BPD) and PTSD 
 
Scope: 

  1. the average funding packages for individuals diagnosed with Borderline Personality 
Disorder (BPD) and PTSD 
 
2. the average Improved Daily Living Skil s funding packages for individuals diagnosed 
with Borderline Personality Disorder (BPD) and PTSD 
 
3. for the 2023/2024 financial year the overall number of participants with these 
diagnoses as either primary or secondary listed disability.  
[Borderline Personality Disorder (BPD), and PTSD] 
 
Search efforts  
A search for documents has been conducted by the Analytics, Data and Actuarial Division 
(ADA) and information was located in response to your scope. 
 
Decision on access 
I have decided to release this information to you in full.  
 
Section 17(1)(c) of the FOI Act provides that an agency can produce a written document 
containing the requested information, by the use of a computer or other equipment that is 
ordinarily available for retrieving or collating stored information. We have been able to 
produce a document containing this information as requested by you. I have, therefore, 
treated your request as if it were a request for access to this document in accordance with 
section 17(1)(c) of the FOI Act. This document is referred to as Document 1.  
 
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I made these decisions as an authorised FOI decision maker under section 23(1) of the FOI 
Act. 
 
Rights of review 
Your rights to seek a review of my decision, or lodge a complaint, are set out at 
Attachment C
 
Should you have any enquiries concerning this matter, please do not hesitate to contact me 
by email at xxx@xxxx.xxx.xx. 
 
Yours sincerely 
 
Jennifer(JFD472) 
Senior Freedom of Information Officer 
Government, Risk & Legal – Complaints Management and FOI 
General Counsel Division 
 
 
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Attachment A  
Statement of Reasons 
FOI24/25-0011 
_________________________________________________________________________ 
 
Refused information 
 
I have refused access to the information you have requested on the basis that the documents 
are unlocatable or do not exist under section 24A of the FOI Act. 
 
Relevant law 
Under the FOI Act, a person has a right to be given access to documents of an agency. 
However, the right of access is subject to limitations, including grounds for refusal of access. 
Section  24A  of the FOI  Act states that an agency may refuse a request for access to a 
document if all reasonable steps have been taken to find the document and the agency is 
satisfied that the document cannot be found or does not exist.   
 
After reviewing the scope of your FOI application, I conducted searches with the NDIA’s 
Analytics, Data and Actuarial Division (ADA) to assess whether the documents you requested 
existed.  
 
ADA responded advising that we cannot specifically report on Dissociative Identity Disorder, 
or Complex Post Traumatic Stress Disorder C-PTSD) in relation to items 1-3 of your scope for 
the following reasons: 
 
Dissociative Identity Disorder, although a classification of the International Classification of 
Diseases (ICD), it is not recorded in our database as a stand-alone disease, therefore we are 
unable to provide results. 
 
I have further been advised that  we do not have a separate category for Complex Post-
Traumatic Stress Disorder (C-PTSD), and that the category of F43 – Post traumatic stress 
disorder (PTSD) would  likely include participants with varying types of PTSD and NOT 
exclusively C-PTSD.  
 
Additionally, prior to 2020, participants with PTSD were previously included in category F99 – 
Other Psychological disabilities, and I have been advised that it is likely some participants with 
C-PTSD may also remain in this category.   
 
For these reasons, we are unable to isolate information specifical y relating to Dissociative 
Identity Disorder or C-PTSD. We are also unable to provide a response to item 3 of your scope 
relating to these 2 conditions for the same reasons as stated above. 
 
Conclusion 
On the basis of the advice I have received from subject matter experts,  I am satisfied that the 
information  specific  to  Dissociative Identity Disorder and Complex Post Traumatic Stress 
Disorder (C-PTSD) is unlocatable. 
 
I therefore refuse access to the information under section a 24A of the FOI Act on the basis 
the information does not exist.  
 
 
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Attachment C 
Your review rights  
 
Internal Review 
The FOI Act gives you the right to apply for an internal review of this decision. The review 
wil  be conducted by a different person to the person who made the original decision. 
 
If you wish to seek an internal review of the decision, you must apply for the review, in 
writing, within 30 days of receipt of this letter. 
 
No particular form is required for an application for internal review, but to assist the review 
process, you should clearly outline your grounds for review (that is, the reasons why you 
disagree with the decision). Applications for internal review can be lodged by email to 
xxx@xxxx.xxx.xx or sent by post to: 
  Freedom of Information Section  
Complaints Management and FOI Branch  
General Counsel Division 
National Disability Insurance Agency 
GPO Box 700 
CANBERRA   ACT   2601 
 
Review by the Office of the Australian Information Commissioner 
The FOI Act also gives you the right to apply to the Office of the Australian Information 
Commissioner (OAIC) to seek a review of this decision. 
 
If you wish to have the decision reviewed by the OAIC, you may apply for the review, in 
writing, or by using the online merits review form available on the OAIC’s website at 
www.oaic.gov.au, within 60 days of receipt of this letter.  
 
Applications for review can be lodged with the OAIC in the following ways: 
  Online:  www.oaic.gov.au  
Post:  
GPO Box 5218, Sydney NSW 2001 
Email: 
xxxxxxxxx@xxxx.xxx.xx 
Phone: 
1300 363 992 (local cal  charge) 
 
Complaints to the Office of the Australian Information Commissioner or the 
Commonwealth Ombudsman 
You may complain to either the Commonwealth Ombudsman or the OAIC about actions 
taken by the NDIA in relation to your request. The Ombudsman wil  consult with the OAIC 
before investigating a complaint about the handling of an FOI request. 
 
Your complaint to the OAIC can be directed to the contact details identified above. Your 
complaint to the Ombudsman can be directed to: 
  Phone:  1300 362 072 (local cal charge) 
Email:  
xxxxxxxxx@xxxxxxxxx.xxx.xx  
 
Your complaint should be in writing and should set out the grounds on which it is considered 
that the actions taken in relation to the request should be investigated 
 
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